Firmware Update; Factory Default Reset; Diagnostic Report - Shure DCS 6000 User Manual

Firmware Update

Use the Firmware Update Utility (FUU) to update the
system firmware.
1. Make sure the system is on and operating properly.
2. Download the latest firmware from the Shure website.
The FUU is bundled with the firmware download.
3. Install the application and save the firmware folder to the
computer.
4. Launch the application.
5. Select the proper firmware library for the equipment.
a) Close the missing dialog box
b) Navigate to the FUU library (FUU_upgrade_library)
c) Select the open button to use this folder.

Factory Default Reset

From the Hardware
This will erase all participant, system and IP settings.
a) Go to the front panel of the CCU.
b) Scroll the main menu to Restore factory def.. Press the center
button to enter menu.
c) Press the center button to select OK and confirm the reset.
d) Wait for the system to reboot. The computer will lose connection to
the browser interface during this time.

Diagnostic Report

To assist in troubleshooting, a system-wide report is
available from the moment the CCU powers on.
1. Go to >
Diagnostics Report
2. Select Generate to view the report in a new window.
3. Save the file as an HTML document and mail it to the
Shure support group to diagnose the issue.
6. Assign the connection method for the computer and
equipment and select the
window:
• Ethernet: Type the IP address of the CCU and use IP port
3142.
7. Information about the CCU and all connected units
display in the main window.
8. Select the desired firmware release (typically the
highest/latest) in the
9. Select the
Upgrade System
update process. A status window will appear and show
the progress of the firmware upgrade.
From the Browser Interface
This will erase all participant and system settings.
e) Open the CCU browser interface
f) Go to System > Factory Defaults
g) Select the Reset button to reset the system.
h) Wait for the system to reboot. The computer will lose connection to
the browser interface during this time.
Generated System Report
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button to exit the setup
OK
drop-down list.
Selected Release Id
button to begin the firmware