Factory Default Reset; Diagnostic Report; Firmware Update - Shure DDS 5900 User Manual

Factory Default Reset

From the Hardware
From the Browser Inter-
face

Diagnostic Report

To assist in troubleshooting, a system-wide report is available from the moment the CCU powers on.
1. Go to Diagnostics > Report
2. Select Generate to view the report in a new window.
3. Save the file as an HTML document and mail it to the Shure support group to diagnose the issue.

Firmware Update

The MXC Firmware Update Utility (FUU) is bundled with the firmware download on the Shure website.
keep your system updated to the latest firmware version, or to upload image files to compatible conference units. (See the FUU
guide for more information.)
1. Make sure the system is on and operating properly.
This will revert the unit to factory settings, erasing all participant, system and IP settings.
The unit will reboot in 5900 mode.
1. Go to the front panel of the CCU.
2. Scroll the main menu to Restore factory def.. Press the center button to enter menu.
3. Press the center button to select OK and confirm the reset.
4. Wait for the system to reboot. The computer will lose connection to the browser inter-
face during this time.
This will erase all participant and system settings.
1. Open the CCU browser interface
2. Go to System > Factory Defaults
3. Select the Reset button to reset the system.
4. Wait for the system to reboot. The computer will lose connection to the browser inter-
face during this time.
Shure Incorporated
Use this program to
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