Table of Contents
Advertisement
●
All necessary device drivers are installed.
All external media (such as optical disks or USB drive keys) are removed before startup.
●
●
The latest version of BIOS, drivers, and software are installed.
HP troubleshooting resources and tools
This section provides information to guide you in troubleshooting your system.
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
●
http://www.hp.com—Provides useful product information.
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
●
http://www.hp.com/go/workstationsupport—Provides technical support information for workstations.
http://www8.hp.com/us/en/contact-hp/phone-assist.html—Provides a listing of the worldwide
●
technical support telephone numbers. Select your region.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
HP Support Center
To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a
portal to an extensive selection of online tools. To access the HP Support Center, complete the following
steps:
1.
Go to http://www.hp.com/go/workstationsupport.
2.
Search for your product.
HP Chat Support
HP Chat Support is a set of web-based support tools that automate and speed up the resolution of problems
concerning desktop computing, tape storage, and printing.
HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a
support ticket, HP Chat Support collects information about the workstation and passes it to an online support
specialist. The collection of information might take up to 30 seconds, depending on the workstation
configuration. When you submit a support ticket, you receive a confirmation message containing your case ID,
the support hours for your location, and the estimated time of response.
For more information about HP Chat Support, go to http://instantsupport.hp.com/.
NOTE:
This feature is not available for Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
HP troubleshooting resources and tools
63
Hide quick links:
Advertisement
Table of Contents
Troubleshooting
