Locating ID labels
To assist in troubleshooting, identification labels are available on each workstation.
All workstations have a serial number (unique for each workstation) and product number. Have these
numbers available when you contact support.
The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.
The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.
A service label shows the build ID and Feature Byte strings, which are needed for system board
Your workstation may look slightly different from the illustration in this section.
Locating warranty information
To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool.
To extend a standard product warranty, go to http://www.hp.com/hps/carepack. HP Care Pack Services offer
upgraded service levels to extend and expand a standard product warranty.
HP troubleshooting resources and tools
This section provides information to guide you in troubleshooting your system.
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
http://www.hp.com—Provides useful product information.
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
Chapter 9 Diagnostics and minor troubleshooting