Canon iR1020 Series Service Manual page 182

Chapter 11
Error Character Strings
Server response error
([Hexadecimal number])
[Server detail error]
14
Device internal error
15
Server schedule is invalid
16
Server response time out
17
Service not found
18
E-RDS switch is setted OFF
19
Server schedule is not exist
20
Network is not ready, try later Network is not ready
21
URL error
22
Server address resolution error Server address resolution
23
Server specified list is too big Alarm/alert filtering
24
Server specified list is wrong
25
[Method Name]:
11-8
Error Description
Server response error Displayed when server returns some kind
of error although communication to the
server was successful.
[Hexadecimal number]
Error code returned from the server.
[Server detail error]
Detailed character string of the error
returned by the server.
Device internal error Internal error such as unable to acquire the
memory has occurred.
Invalid server-instructed Schedule setting value instructed by the
schedule server during Communication test is
invalid.
Server response time out Due to network congestion etc., response
from server does not return within a
specified period of time.
Service is not found (invalid Cannot access server due to wrong path
path) for server URL.
e-RDS is not enabled. Executed communication test (COM-
TEST) while e-RDS operation switch (E-
RDS-SWITCH) is turned OFF.
Schedule of the target device Schedule of target device is not registered
does not exist within server. in server.
Tried communication while connection to
network is not established (at such timing
as immediately after startup of device).
(During the 60 seconds after startup of a
device, connection to network may not be
established.)
URL setting error A host name of URL set as a server is
invalid.
- Can access DNS server
error - Failed in address resolution of host name
set as RGW-ADDRESS
Ten or more alarm/alert filtering cases are
information specified by registered.
server is too big
Alarm/alert filtering Data values registered in alarm/alert
information specified by filtering are invalid
server is invalid
Cause
Wait for a while and try again. Requires different
actions according to the error returned from the
server.
Turn OFF and then ON the device.Or reinstall
the device system software.
Report detailed information on error occurred to
the support division.
After countermeasures are taken on the server
side, perform Communication test again.
In case this occurred when implementing the
communication test, retry after a certain period
of time.
This error has been found to occur due to
simultaneous operation of Send function and e-
RDS function in some cases.
Check the server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
Enable operation switch of e-RDS and execute
communication test again.
Service mode
> #E-RDS
> E-RDS SWITCH
Check with Server Helpdesk
Check to see that connection to network is
established. Furthermore, retry connection after
long-enough period of time.
Check server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
- Check network status of device (Check to see
that device responds to ping by host name from
PC)
- Check DNS setting
- Check to see that host name set in RGW-
ADDRESS is registered in DNS server
- Check to see that URL set in RGW-ADDRESS
is valid.
Check with Server Helpdesk
Check with Server Helpdesk
Measures