Transferring Calls - Mitel 6863i User Manual

Handling Calls

Transferring Calls

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to
transfer calls.
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred
call rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you
have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key
and the direct transfer will be performed.
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the programmed Transfer key.
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Transfer Key
41-001565-00 REV00 – 10.2014