Mitel 6863i User Manual
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Mitel 6863i User Manual

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See also: Administrator's Manual , User Manual
Aastra Model 6863i SIP IP Phone
User Guide for Clearspan
Release 3.3.1 SP3
6863i User Guide for Clearspan - 2895-001 - October 2014

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Summary of Contents for Mitel 6863i

  • Page 1 Aastra Model 6863i SIP IP Phone User Guide for Clearspan Release 3.3.1 SP3 6863i User Guide for Clearspan - 2895-001 - October 2014...

  • Page 2: Software License Agreement

    Seller has been advised of the possibility of such damages. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 3: Table Of Contents

    ....................14 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 4 ....................34 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 5 ..................47 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 6 Content 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 7: Welcome

    The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75"...

  • Page 8: Installation And Setup

    Use a PoE power injector or a PoE switch. Installation and Setup If your System Administrator has not already setup your 6863i phone, please refer to the Aastra 6863i Installation Guide for basic installation and physical setup. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 9: Getting Started

    Getting Started Getting Started The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 10: Auto Install Process

    Getting Started The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.

  • Page 11: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restart- ing your phone, see “Restart Phone” page For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your System Administrator for assistance. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 12: Key Panel

    Getting Started Key Panel The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information.             ...

  • Page 13: Key Description

    (e.g. XML applications). Keypad Keys The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha- bet. The 6863i phone keypad includes the following:...
  • Page 14 The star key and pound key functions are dependent on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 15: Making Calls

    Making Calls Making Calls This section describes ways to make calls on your 6863i phone using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 16: Receiving Calls

    If you are already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 17: Handling Calls

    To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appear- ance key again, you disconnect from the call. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 18: Muting Your Audio

    To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press to end the call. If connected through the handset, you can also place the handset back on hook to end the call. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 19: Options Menu

    Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 20: Call Forward

    Tone 2 Tone 3 Tone 4 Tone 5 Silent Lines 1 to 2 Per-Line Setting: Per-Line Setting: Global Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 21 The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed.
  • Page 22 Press the Set Audio Mode The 6863i allows you to use a handset or speaker (handsfree) mode to handle incoming and outgoing calls. In speaker audio mode, pressing the key on the phone switches to the hands free speakerphone. To switch to the handset, simply lift the handset from its cradle.
  • Page 23 The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3 Press on the phone to enter the Options list. Select Preferences. Select Time and Date. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 24: Phone Status

    Firmware Info • Error Messages • Copyright The option you select displays to the screen. Use the 2 and 5 keys to scroll the through the content displayed on screen. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 25: User Password

    Options list (or press a configured Lock programmable key). key or select 4Enter. At the prompt Password:, enter your user password and press the The phone unlocks. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 26: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 6863i has two hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents.

  • Page 27: Programmable Keys

    Line Keys and Programmable Keys Programmable Keys There are three multi-functional keys on the 6863i phone that are programmable. Your System Administrator can assign the following functions to the programmable keys and softkeys on the phone. • ACD Sign In •...

  • Page 28: Blf (Busy Lamp Field)

    Example A receptionist has a 6863i running Clearspan firmware that subscribes to a list of extensions from the Clearspan Applica- tion Server. On the phone, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.

  • Page 29: Call Forward Key

    CFWD Busy and CFWD No Answer. You can also use the following keys if required: • All Off: Disables all CFWD states • All On: Enables all CFWD states 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 30: Call Park/Pickup

    To pick up the parked call, left the handset on any phone, and press the Pickup key. Dial the number where the call was parked plus the # key, or dial # to pick up a call parked on your own extension. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 31: Call Pull

    Callers List The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.

  • Page 32: Conference Key

    The line item is deleted from the Callers List. Conference Key The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your administrator enables conferencing. Your administrator can configure conferencing globally on all lines or on specific lines. Although, for the global setting to work, you must configure the lines with the applicable phone number.

  • Page 33: Do Not Disturb

    When DND is enabled with CFWD, any incoming calls can be call forwarded to voicemail or another number. Your System Administrator can set DND for the phone and configure a DND key. Once DND is enabled, DND On displays on the LCD. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 34: Empty

    When you hang up, the remote phone also hangs up. Your System Administrator can set specific incoming Intercom call features on the 6863i IP phone. For more information about the incoming Intercom features and for procedures on setting these features, see “Goodbye Key Cancels Incoming...

  • Page 35: Park/Pickup Keys

    Park/Pickup Keys The 6863i phone has a park and pickup call feature that allows you to park a call and pick up a call when required. When a call comes in and you pickup the handset, you can press the applicable Park key to park the call. After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call.

  • Page 36: Speeddial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
  • Page 37 Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone. Use the following procedures to set speed dial on the 6863i IP phone. Press-and-Hold to Create a Speed Dial Pressing and holding down a programmable key, softkey, or keypad key on the phone initiates a speed dial feature that is only saved locally on the phone.

  • Page 38: Speeddial/Xfer

    • You can cancel out of the speed dial editing process at any time without saving, by pressing the key. • On the 6863i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4Save. Use the key to delete the digits.

  • Page 39: Sprecode Key

    Direct Transfer The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

  • Page 40: Voicemail

    L1 Call Transferred Voicemail The Voicemail feature on the 6863i phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. Press the Voicemail softkey on the phone if your System Administrator has configured it.
  • Page 41 For user input services, follow the prompts as appropriate. To exit from the Custom Features screen, press the XML key again. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 42: Additional Features

    Additional Features Additional Features This section describes additional features your System Administrator can set up for your 6863i phone. A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Con- tact your System Administrator for feature availability and usage information.

  • Page 43: Group Paging

    The 6863i in the local network listens for RTP on the preconfigured multicast address. The phone displays the Paging mes- sage to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 44: Message Waiting Indicator

    For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered. If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed without activities. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 45: Shared Call Appearance (Sca) Call Bridging

    SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a bridge or one-to-one call hear an audible beep when another party has joined the call. Note: Your Administrator must enable/disable the beep on the server-side. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 46: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a regular telephone.

  • Page 47: Status Scroll Delay

    Switch UI Focus to Ringing Line Your System Administrator can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable you to see who is calling.

  • Page 48: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Aastra 6863i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone.

  • Page 49: Clearspan Feature Access Codes

    Deactivates the Call Forwarding Busy service. Upon deactivation, calls ring on the user’s phone Deactivation unless the user has another service set up, such as Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb. 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 50 This feature can be used from the primary location, from a Shared Call Appearance alternate location, or from a Clearspan Anywhere loca- tion. 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 51 This feature access code is available to supervisors with the Call Center Monitoring service assigned. Last Number Redial Dials the most recently dialed phone number called from the user’s extension. 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 52 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail. Voice Portal Access Allows users to access their Voice Portal. 6863i User Guide for Clearspan – 2895-001 – October 2014...

  • Page 53: Limited Warranty

    Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty. 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 54 6863i User Guide for Clearspan – 2895-001 – October 2014...
  • Page 55 While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.aastra.com.

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