Mitel 6863i User Manual
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Mitel 6863i User Manual

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See also: Administrator's Manual , Configuration Manual
Mitel 6863i SIP Phone
41-001565-00 REV01
RELEASE 4.0.0 SP1 USER GUIDE

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Summary of Contents for Mitel 6863i

  • Page 1 Mitel 6863i SIP Phone 41-001565-00 REV01 RELEASE 4.0.0 SP1 USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 4: Table Of Contents

    Phone Options via the Mitel Web UI ........
  • Page 5 Table of Contents Phone Lock ..............52 Emergency Dial Plan .
  • Page 6 Table of Contents Receiving Calls ............. . . 93 Answering an Incoming Call .
  • Page 7 Table of Contents Why is my handset not working? ..........150 How do I find the IP address of my phone? .

  • Page 8: Welcome

    SIP phone has to offer. ABOUT THIS GUIDE This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system.

  • Page 9: Requirements

    Use a PoE power injector or a PoE switch. INSTALLATION AND SETUP If your System Administrator has not already setup your 6863i phone, please refer to the Mitel 6863i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

  • Page 10: Ip Phone Keys

    IP PHONE KEYS KEY PANEL The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 11: Key Description

    IP Phone Keys KEY DESCRIPTION The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls. DESCRIPTION Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).

  • Page 12: Keypad Keys

    57. KEYPAD KEYS The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6863i phone keypad includes the following: KEYPAD KEY...
  • Page 13 IP Phone Keys The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key functions are dependant on your country’s feature availability.

  • Page 14: Getting Started

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide GETTING STARTED The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 15 Getting Started The 6863i phone may also look for configuration servers on your local network (press 4Skip to continue without checking for servers). Auto Discovery Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list.

  • Page 16: Idle Screens

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide When the configuration update is complete, the phone displays the following screens: Network Done IDLE SCREENS When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen:...

  • Page 17: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Mitel 6863i Installation Guide or check with your System Administrator for assistance.

  • Page 18: Methods For Customizing Your Phone

    Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings.
  • Page 19 Methods for Customizing Your Phone OPTION NUMBER OPTION Preferences 1. Tones • Ring Tone • Tone Set 2. Display • Contrast Level 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio • Audio Mode • Headset Mic Vol 6. Time and Date •...
  • Page 20 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. SIMPLIFIED OPTIONS LIST Your System Administrator may configure a simplified Options List for your phone.

  • Page 21: Phone Options Via The Mitel Web Ui

    In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP...
  • Page 22 The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3. You can logout of the Mitel Web UI at any time by clicking Log Off.
  • Page 23 Methods for Customizing Your Phone The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. HEADINGS DESCRIPTIONS Status The Status section displays the network status and the MAC address of the IP phone.
  • Page 24 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide HEADINGS DESCRIPTIONS Basic Preferences - Allows you to enable/disable the following: Settings • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) •...

  • Page 25: Phone Status

    Phone Status PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.

  • Page 26: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 27: Phone Status Via The Mitel Web Ui

    Phone Status PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI. MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
  • Page 28 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.

  • Page 29: Customizing Your Phone

    Customizing Your Phone CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phone.

  • Page 30: Configuring Ring Tones And Tone Sets

    • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. CONFIGURING RING TONES AND TONE SETS...
  • Page 31 9. Press the key or select 4Set. 10. The ring tone and tone set you select is immediately applied to the IP phone. MITEL WEB UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
  • Page 32 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • • US (default) 3. Select a value from the Global Ring Tone field.
  • Page 33 Customizing Your Phone MITEL WEB UI 1. Click on Basic Settings > Custom Ringtones 2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1). 3. Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.

  • Page 34: Display

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 35: Set Audio

    IP phone using the IP phone UI only. AUDIO MODE The 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 36: Headset Mic Volume

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Setting Audio Mode IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. 5. Select the audio mode you want to use on your phone. Valid values are: •...

  • Page 37: Time And Date

    • Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Mitel Web UI. CONFIGURING TIME AND TIME FORMAT IP PHONE UI 1. Press on the phone to enter the Options List.

  • Page 38: Configuring Daylight Savings Time

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 8. Select a date format from the list of options. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •...
  • Page 39 5. Enter an IP address or domain name for the time server. Note: Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Mitel Web UI. 6. Press the key or select 4Set to save the time server setting.
  • Page 40 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen.

  • Page 41: Language

    • Norwegian • Polish • Portuguese • Portuguese Brazilian • Romanian • Russian • Slovak • Swedish • Turkish You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone UI.
  • Page 42 IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the language you selected.
  • Page 43 Customizing Your Phone INPUT LANGUAGE The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI.
  • Page 44 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()
  • Page 45 Customizing Your Phone Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç...
  • Page 46 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() aбвг2abc АБВГ2ABC ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()
  • Page 47 Note: All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. 3. Click Save Settings. The change is dynamic. The Mitel Web UI and IP phone UI allow you to enter text and characters in the language you selected...
  • Page 48 LATIN 2 CHARACTER SET The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

  • Page 49: User Password

    You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 50: Resetting A User Password

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide RESETTING A USER PASSWORD If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.

  • Page 51: Restarting Your Phone

    3 Cancel key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. MITEL WEB UI 1. Click on Operation > Reset. 2. Click Restart 3. Click OK at the confirmation prompt.

  • Page 52: Credentials

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREDENTIALS Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.

  • Page 53: Directory

    Customizing Your Phone DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name. If external Directory sources are configured, you can enable/disable the resepctive Directory sources as well as rename Directory folder labels in this menu.

  • Page 54: Phone Lock

    “Phone Lock Key” page In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password.
  • Page 55 2. At the prompt Password:, enter your user password and press the key or select 4Enter. The phone unlocks. MITEL WEB UI 1. Click on Operation > Phone Lock. Locking the Phone 2. In the Lock the Phone? field, click Lock.

  • Page 56: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.
  • Page 57 Customizing Your Phone DEFINING AN EMERGENCY DIAL PLAN MITEL WEB UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a | between each emergency number.

  • Page 58: Line Keys And Programmable Keys

    Line/Call Appearances MULTIPLE LINE AND CALL APPEARANCE KEYS The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents.

  • Page 59: Programmable Keys

    There are three multi-functional keys on the 6863i phone that are programmable. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function:...

  • Page 60: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
  • Page 61 The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone. Use the following procedures to set speed dial on the 6863i IP phone. PRESS-AND-HOLD TO CREATE A SPEED DIAL (APPLICABLE TO...
  • Page 62 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREATING A SPEED DIAL USING THE SPEED DIAL EDIT OPTION You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key.
  • Page 63 Line Keys and Programmable Keys CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Speeddial to apply to the key.
  • Page 64 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREATING SPEED DIAL KEY USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9.

  • Page 65: Editing Speed Dial Keys

    Line Keys and Programmable Keys EDITING SPEED DIAL KEYS On the 6863i, you can edit a speed dial key using any of the following methods: • Using the Mitel Web UI at the path: • Operation > Programmable Keys •...
  • Page 66 5. Click Save Settings. Note: You can delete a speed dial key by changing the Type field to None. EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Keypad Speed Dial.

  • Page 67: Do Not Disturb (Dnd) Key

    For more information about DND and DND modes, see “DND Configuration” page 114. CONFIGURING A DND KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Do Not Disturb.

  • Page 68: Xml Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide XML KEY The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
  • Page 69 XML application(s), the customized service is ready for you to use. IP PHONE UI 1. Press the key configured for XML on the 6863i phone. 2. Use the 5 and 2 to scroll through the XML applications.

  • Page 70: Flash Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide FLASH KEY You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 71: Sprecode Key

    *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. CONFIGURING A SPRECODE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3.

  • Page 72: Park/Pickup Keys

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PARK/PICKUP KEYS The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
  • Page 73 Line Keys and Programmable Keys USING THE PARK CALL/PICKUP PARKED CALL FEATURE Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call 1. While on a live call, press the Park key. 2.

  • Page 74: Last Call Return Key

    LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 75: Call Forward Key

    Line Keys and Programmable Keys CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 76: Speeddial/Xfer

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SPEEDDIAL/XFER The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.

  • Page 77: Speeddial/Conf

    Line Keys and Programmable Keys SPEEDDIAL/CONF The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

  • Page 78: Directory Key

    You can also dial directly from a Directory entry. Using the Mitel Web UI, you can assign the Directory function to any programmable key. Note: For more information about the Directory, see “Directory”...

  • Page 79: Callers List Key

    Line Keys and Programmable Keys CALLERS LIST KEY By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone.

  • Page 80: Redial Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide REDIAL KEY By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone.

  • Page 81: Conference Key

    Line Keys and Programmable Keys CONFERENCE KEY The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method) • Centralized conferencing (for Sylantro and BroadSoft Call managers) The Conference key allows you to create conference calls when utilizing any one of the method above.

  • Page 82: Transfer Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide TRANSFER KEY By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone...

  • Page 83: Intercom Key

    Icom key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom. CONFIGURING AN INTERCOM KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3.

  • Page 84: Services Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SERVICES KEY The 6863i allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List. The Services key can also access any XML applications setup by your System Administrator.

  • Page 85: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone”...

  • Page 86: Paging Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PAGING KEY You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signalling.
  • Page 87 USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

  • Page 88: Save Key

    SAVE KEY The Save key allows you to save items to the 6863i IP phone’s Local Directory. Use the following procedure to configure a key as a Save key in the Mitel Web UI. CONFIGURING A SAVE KEY MITEL WEB UI 1.

  • Page 89: None Key

    Line Keys and Programmable Keys NONE KEY Use the following procedure to delete a key’s functionality on the 6863i IP phone SETTING A NONE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3.

  • Page 90: Discreet Ringing Key

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DISCREET RINGING KEY You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only.

  • Page 91: Making Calls

    Making Calls MAKING CALLS This section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 92: Using Handsfree Speakerphone

    Note: When handsfree is on, the speaker light turns on. USING A HEADSET The 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

  • Page 93: Redial

    Making Calls REDIAL The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory.

  • Page 94: Mute

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 3. Press the configured Delete Key. DELETE again to erase this item Delete All 4. Press the Delete Key again at the prompt to erase the item. Item is erased DELETE ALL ITEMS IP PHONE UI 1.

  • Page 95: Receiving Calls

    Receiving Calls RECEIVING CALLS When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Martha Gold 555-1234 ANSWERING AN INCOMING CALL IP PHONE UI 1. For handsfree operation, press or the line/call appearance key for the incoming call.

  • Page 96: Handling Calls

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide HANDLING CALLS When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls.

  • Page 97: Transferring Calls

    If you press the call/line appearance key again, you disconnect from the call. TRANSFERRING CALLS By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls.
  • Page 98 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide TRANSFERRING CALLS Use the following procedure to transfer a call to another extension. IP PHONE UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

  • Page 99: Indication Of Transferred Calls

    INDICATION OF TRANSFERRED CALLS When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6863i phone: L1 Call Transferred...

  • Page 100: Conferencing Calls

    LOCAL CONFERENCING The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
  • Page 101 CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6863i uses Local Conferencing by default.
  • Page 102 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Using Centralized Conferencing IP PHONE UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing” Joining two active calls in a conference also works as indicated in the previous section, “Creating a Conference Call by Joining Two Existing Calls”...
  • Page 103 ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the Leave key on the phone.

  • Page 104: Ending Calls

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide ENDING CALLS IP PHONE UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press to end the call.

  • Page 105: Managing Calls

    Managing Calls MANAGING CALLS The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List •...
  • Page 106 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Performing a Search Search functionality is applied across all the available and enabled directories. After entering the Search menu, inputting the first few letters of the contact’s name, and then pressing 2 Search, you can quickly select a contact and perform the desired action.
  • Page 107 Managing Calls LOCAL DIRECTORY FEATURES The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. WARNING: WHEN UPGRADING A PHONE TO RELEASE 4.0.0, ALL LOCAL DIRECTORY ENTRIES WILL BE MIGRATED ACCORDINGLY.
  • Page 108 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 8. Using the dialpad keys, enter in the contact’s first name and select 2 Next. 9. Using the dialpad keys, enter in the contact’s last name and select 2 Save. The contact’s details will be saved to your Local Directory.
  • Page 109 4. Press the programmed Directory key to save the contact you selected to the Directory. DOWNLOADING THE DIRECTORY TO YOUR PC You can download the Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
  • Page 110 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Downloading the Directory MITEL WEB UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As. 3. A download window displays. 4. Click OK. 5. Enter the location on your computer where you want to download the Directory and click Save.
  • Page 111 Managing Calls Copying a Contact in an External Directory Source to the Local Directory IP PHONE UI 1. Press the programmed Directory key. 2. Use the 5 and 2 keys to navigate to the respective Directory source folder and select 4 Enter.

  • Page 112: Callers List

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CALLERS LIST The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
  • Page 113 Managing Calls EDITING ENTRIES IN THE CALLERS LIST Note: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.

  • Page 114: Missed Calls Indicator

    Delete key twice. The line item is deleted from the Callers List. DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 115 Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Mitel Web UI MITEL WEB UI 1. Click on Operation > Directory. 2. In the Callers List field, click on Save As.

  • Page 116: Dnd And Call Forward

    On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings and Custom >...
  • Page 117 1. If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. 2. If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled account is in focus.
  • Page 118 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 119 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 3. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 120 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings >...
  • Page 121 You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6863i, you can set all accounts to All On or All Off. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone.
  • Page 122 Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6863i, you can set all accounts to All On or All Off.
  • Page 123 8. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
  • Page 124 Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
  • Page 125 Managing Calls • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call. •...
  • Page 126 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 10. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify.
  • Page 127 Managing Calls CFWD in Phone Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm 2. In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
  • Page 128 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide You can also use the following keys if required: • All Off: Disables all CFWD states for the current account in focus • All On: Enables all CFWD states for the current account in focus Note: In Phone mode, the initial configuration you set for an account applies to all the accounts on the phone.
  • Page 129 Managing Calls 13. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number CFWD No. Rings Screen Done Change No.
  • Page 130 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CFWD in Custom Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.
  • Page 131 Managing Calls You can also use the following keys if required: • All Off: Disables all CFWD states for the current account in focus • All On: Enables all CFWD states for the current account in focus 6. Press the Change key for the mode you selected in step 2.
  • Page 132 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 12. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to sroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view...

  • Page 133: Additional Features

    Additional Features ADDITIONAL FEATURES This section describes additional features you can use on the 6863i phone. DISPLAY DTMF DIGITS A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.

  • Page 134: Play Call Waiting Tone

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone.

  • Page 135: Stuttered Dial Tone

    STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. MITEL WEB UI CONFIGURING STUTTERED DIAL TONE 1.

  • Page 136: Xml Beep Support

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...

  • Page 137: Status Scroll Delay

    Additional Features STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 138: Switch Ui Focus To Ringing Line

    SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 139: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI. CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS MITEL WEB UI 1.

  • Page 140: Call Hold Reminder (On Single Hold)

    CALL HOLD REMINDER (ON SINGLE HOLD) On the 6863i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone).

  • Page 141: Call Waiting Tone Period

    When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. CONFIGURING CALL WAITING TONE PERIOD MITEL WEB UI 1.

  • Page 142: Preferred Line And Preferred Line Timeout

    Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
  • Page 143 Additional Features CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 144: Goodbye Key Cancels Incoming Calls

    GOODBYE KEY CANCELS INCOMING CALLS The 6863i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 145: Message Waiting Indicator

    Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2). You configure the MWI using the Mitel Web UI. CONFIGURING MESSAGE WAITING INDICATOR MITEL WEB UI 1.

  • Page 146: Incoming Intercom Call Features

    Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide INCOMING INTERCOM CALL FEATURES By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 147 Additional Features CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.

  • Page 148: Group Rtp Paging

    This feature is configurable using the Mitel Web UI only. The 6863i in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 149: Shared Call Appearance (Sca) Call Bridging

    Additional Features SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 150 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call. Line Keys and Idle Screens...

  • Page 151: Star Codes

    Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a regular telephone.

  • Page 152: Troubleshooting Solutions

    The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “User Password”...

  • Page 153: Why Does My Phone Display Bad Encrypted Config

    Report this error to your System Administrator. HOW DO I RESTART THE IP PHONE? You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone”...

  • Page 154: Limited Warranty

    Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

  • Page 155: Limited Warranty (Australia Only)

    Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 156: Warranty Repair Services

    (e.g. goods/services ordinarily supplied for business-use) 1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in...

  • Page 157: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua...
  • Page 158 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista...
  • Page 159 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana...
  • Page 160 Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo...
  • Page 161 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain...

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