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Troubleshooting and tips
Take note of the safety notes in the "Safety" manual and in the "Preparing for use"
!
chapter, when you connect or disconnect cables.
If a fault occurs, try to correct it as described in the following places:
●
in this chapter
●
in the documentation of the connected devices
●
in the help systems of the software used
●
in the documentation of your operating system
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
To start the SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics.
►
If a problem is detected during the test run, the SystemDiagnostics program outputs a code
(e.g. DIFS code YXXX123456789123).
►
Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
►
If you still need assistance resolving the problem, contact the relevant Help Desk for your
country (see the Help Desk List or go to http://ts.fujitsu.com/support). Have the ID/serial No. of
your system and the DIFS code ready.
Installing new software
When installing programmes or drivers, important files may be overwritten and modified. To be able
to access the original data in the event of any problems following installation, you should backup
your hard disk prior to installation.
A26361-K691-Z220-1-7619, edition 2
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