Introduction - Avaya definity Operation Manual

Introduction

If you are a console operator on a DEFINITY
Server (ECS) or an Avaya IP600 Internet Protocol Communications Server, this
book is for you! It is designed to show you the physical layout of your console,
how to perform standard and specialty functions, and how to maintain and clean
your console. It also provides information specific to operating your console in a
Centralized Attendant Service (CAS) environment.
The rest of this book includes:
Chapter 2, ''Understanding the console layout''
the basic and enhanced versions of the different console models. It also
describes information that appears on the console's display and tones heard
at the console.
Chapter 3, ''Operating the console''
placing calls, transferring calls, placing callers on hold, placing conference
calls, and handling emergency calls.
Chapter 4, ''Using the features''
console and provides step-by-step instructions where applicable.
Chapter 5, ''Centralized Attendant Service''
handling CAS calls, CAS night service, and CAS backup procedures.
Chapter 6, ''Routine maintenance''
the console, cleaning the console; also contains information for handling
the console after a commercial power failure.
This guide also contains a
®
Enterprise Communications
describes and illustrates
contains step-by-step instructions for
describes of features associated with the
describes CAS operations for
describes routine procedure for testing
Glossary and abbreviations
1
and an Index.
Issue 5 July 2001 1