Overriding Diversion Features - Avaya definity Operation Manual

Using the features
Procedures
To interrupt a call:
1. Dial the desired busy party.
2. Press the
3. Give message to called party.
4. Press the
Exception:
If you interrupt a call with a caller on your line:
Dial the desired busy party.
Press the
Press the
Press the

Overriding diversion features

Sometimes system users divert their incoming calls to another phone. For
example, a user might forward calls to another extension for a lunch break. With
this feature, you can bypass a diversion feature to access a desired party.
Diversion features include Send All Calls, Call Coverage, Call Forward, and Busy
Don't Answer.
Example
The vice president of design and development, Renee Gebner, is working on a
tight deadline. She needs uninterrupted time to complete her project, so she
forwards all incoming calls to her voice mail. Pat receives an urgent call for Renee
and overrides the call forwarding that Renee implemented to reach her at her
extension.
Feature name
Attendant Override of Diversion Features
Procedures
To override diversion features:
1. Press the
2. Dial the desired number.
3. Proceed with your current operation.
52 DEFINITY ECS Console Operations
button.
INTRUSION
button.
RELEASE
button.
INTRUSION
button.
SPLIT
button.
RELEASE
button.
OVERRIDE