Retrieving Messages - Avaya definity Operation Manual

Using the features
Procedures
To store a message when a phone is busy or a call goes unanswered:
1. Press the
2. Dial the desired extension.
Called party's phone is busy or goes unanswered.
3. Press the
4. Hang up.
To cancel a message you left for a system user:
1. Press the
2. Press the
3. Dial the extension number where the message was left.
4. One of the following occurs:

Retrieving messages

You can retrieve messages for other system users. Other system users may or may
not be able to retrieve their own messages.
Example
Rich Winston, manager of Widgets, Inc. self-cleaning bathtub manufacturing,
needs to retrieve leave word calling messages left for him on his assembly line
phone. He calls Pat and Pat sees the following information on her display:
Carter Ann 2/7
Pat tells Rich that Ann Carter called him two times. The last time she called was at
10:45 A.M. on February 7. Ann wants Rich to call her back at extension 3124.
Feature name
Message Retrieval
66 DEFINITY ECS Console Operations
button.
START
button. This leaves a preprogrammed "call me" message.
LWC
button.
START
button.
LWC CANCEL
If you hear a confirmation tone (3 short bursts of tone), press the
button.
RELEASE
If you hear a reorder tone (fast busy tone), press the
to try again.
10:45a 2 CALL 3124
button
CANCEL