Client Pc Can't Connect To Mail Server; Incorrect Administrator Address; Mail Server Does Not Support Smtp; Discrepancy Between Faxfinder's Smtp Settings And Mail Server's User Id And Password Requirements - Multitech FaxFinder FF240 Administrator's Manual

■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit.
Contact Multi-Tech Technical Support.

Client PC can't Connect to Mail Server

If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server.

Incorrect Administrator Address

The administrator's email address may be missing or incorrect. Check the administrator's email address through
the User page.

Mail Server Does Not Support SMTP

FaxFinder requires SMTP support. To verify if the mail server supports SMTP:
1. Use secure shell to contact the FaxFinder either at its IP address or name (if a name server is present).
2. Specify the SMTP Port Number. The standard port number is 25, but you can configure this number
through System Configuration > SMTP.
3. Use Telnet (IP address: port) to get to the SMTP server. The mail server should return a Welcome
message.
4. Enter EHLO. The mail server should list supported protocols and other information.
If the mail server does not respond to the welcome message or the EHLO, either it does not support SMTP or the
port number is wrong. The port number specified in the System Configuration > SMTP must match the port
number used in Telnet.
Discrepancy between FaxFinder's SMTP settings and Mail Server's User ID and Password
Requirements
Some mail servers reject authentication if a user ID and password are not provided. Other mail servers reject
authentication if a User ID and password are provided.
1. Confirm your mail server's user ID and password requirements.
2. Verify that FaxFinder's System Configuration > SMTP settings are correct for your mail server. Either enter
the SMTP user ID and password or leave these fields blank.

What if FaxFinder doesn't answer a fax call?

During a test call, check the Status & Logs > Fax Status page. If you do not see the Waiting for Ring state change to
the Waiting for Connect State and you do not hear modem dialup/negotiation tones:
1. Situate yourself where you can see the FaxFinder while using a phone on a regular POTS line.
2. Use the POTS phone to dial one of the FaxFinder phone numbers.
3. As the call completes, listen for fax tones and look for the Waiting for Connect message in Status & Logs >
Fax Status.
Sometimes it is possible to see activity in the LED indicators, but the flash is often too brief to notice. Listening for
the fax tones is the best method for troubleshooting.

Where can I Find the SMTP Error Code List?

You can look up these SMTP error codes on the Internet Engineering Task Force RFC repository at ietf.org.
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FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide
TROUBLESHOOTING
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