Dealing With A Failed Fax Report - Multitech FaxFinder FF240 Administrator's Manual

TROUBLESHOOTING

Dealing with a Failed Fax Report

Occasionally, FaxFinder sends emails about faxes that failed partially or entirely. Some or all of the faxed pages
may not be readable. FaxFinder-generated emails of failed faxes include a modem log file with a name like
modem0modem1_date-time.txt.
The modem log file contains information about the communication between the sending modem and the
FaxFinder's receiving modem. This information may help prevent future errors.
When analyzing the modem log files from failed faxes, consider:
■
Is this failure is a one-time event or is it part of a larger pattern?
■
If it is a one-time event, it is probably unimportant. If it is part of a larger pattern, modem log files help
determine what kind of a pattern is involved.
■
Are many failures coming from a particular fax machine or from a particular brand or model of fax machine?
If so, then check the Multi-Tech web site for applicable modem firmware updates to the FaxFinder.
■
Have there been recent changes to the phone system or the room where the equipment is located? Verify
that phone lines are connected securely.
■ Have phone lines recently been changed or re-routed? Damaged or noisy phone lines can cause fax failures.
Possible Solutions
■ Lower the incoming baud rate for received faxes.
■
Check Multi-Tech web site for newer modem firmware for FaxFinder and, if necessary, upgrade the
FaxFinder.
■
Contact Multi-Tech Technical Support.
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FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide