Customer Service; Contacting Service; Serial Number & Voltage; Return Material Authorization (Rma) - CYBEX Pro+ Owner's Service Manual

Contacting Service

Hours of phone service are Monday - Friday from 8:00 a.m. - 6:00 p.m. Eastern Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 800-766-3211.
Your options at this number include:
• Press 63 to place a parts order or to check parts order status.
• Press 64 to speak to a technical support representative regarding trouble shooting
or to schedule a field service call.
• Press 65 to check status of a repair order only and you have your
RRM number.
• Press 66 to check status of a dispatched field service call and you have your
inquiry number.
• Press 67 for service of a medical or isokinetic product.
• Press 0 to go to the Cybex operator.
For Cybex customers living outside of the USA, contact Cybex Customer Service at
508-533-4300 or fax 508-533-5183.
Order parts and find information on the web at www.eCybex.com or by email at
techhelp@cybexintl.com.
Serial Number & Voltage
Your serial number and voltage can be found on the front of your treadmill. For your
convenience record your serial number and voltage below so that you will have it ready if you
call Cybex Customer Service.
Serial Number

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for replacement, repair, or credit. The system assures that returned
materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer
will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or
equipment be accepted by Cybex without proper RMA and an Automated Return Service
(ARS) label.
Cybex Pro+ Treadmill Owner's & Service Manual

6 - Customer Service

Voltage
Customer
Service
Page 6-1