Updating Devices - AT&T SB67010 PSTN Installation Manual

Synapse Installation Guide

Updating Devices

New software versions improve system functionality. All Synapse Devices should be
running the same software version number. (The optional Cordless Handsets and
Cordless Headsets have different software version number sequences.)
You can update all devices with one command, or you can update the Synapse devices
individually.
AT&T recommends automatic device software upgrades for installations with Internet
access. This allows your system to obtain the latest upgrade from our server. Automatic
upgrades may not work if your network's firewall prohibits connection to the AT&T
servers, or if you do not have DNS services provided by your ISP. If you need to manually
initiate updates, see
If Internet access is not available, see
version:" on page 91.
Bilingual (English and French) Synapse software releases are available. Bilingual software
releases include a Language page under System Settings in the WebUI that enables
you to change the language for the entire system, including the WebUI, Deskset screens,
and Auto Attendant voice prompts.
Please be aware that bilingual releases do not support all the features included in the
latest English-only software release.
For more information, see the Product Release Notices available at
smbtelephones.att.com/smb/index.cfm/product-support
Sometimes devices with different versions of software cannot detect each other
in the WebUI. Some versions of Synapse software codes are incompatible, so
that when you use one device's IP address for logging on to the WebUI, only the
devices with compatible code versions appear in the device lists. For this reason,
if you are updating devices individually, wait until all other devices are updated
before updating the software version of the device whose IP address was used
for logging on to the WebUI. When an updated device restarts with new
software, it may disappear from the device list.
When you add a new "out of box" device that has software version 1.7.10 or
higher to the system, the device automatically gets new software from the
network and then restarts. Allow this process to complete before using the
device. The process may take anywhere between 30 seconds to a few minutes,
depending on server speed.
If a PC is installed in series with the Deskset, restarting the Deskset causes the
PC's connection to the network to be briefly lost.
System Configuration
"To update all devices to the latest software version:" on page
Although unlikely, some types of software upgrades could interfere with
system settings and directories. Therefore, back up the system settings and
Deskset settings before updating the system software. If you receive automatic
updates, back up each device after each configuration change.
The device restarts after a software upgrade. Ensure that there are no calls in
progress or they will be dropped.
"To update a single device to the latest software
89
Back to Contents
90.
.