AT&T SB67010 PSTN Installation Manual page 135

Synapse Installation Guide
Multi-Zone OHP Connected to an FXS Port
For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA
front-panel FXS LED for the FXS port you are using for the OHP equipment. When the
equipment is properly installed, and everything is configured correctly, this is the
behavior of these LEDs:
OFF: There is no paging activity.

Flashing GREEN: A user has initiated a page.

Solid GREEN: A device other than an OHP (such as a fax machine) is connected

to the FXS port and has gone off hook.
We also use these LEDs to help diagnose problems.
With multi-zone paging, paging all extensions does not broadcast over my OHP equipment.
Cause
Multi-zone OHP cannot be
paged at the same time as
Desksets.
Multi-zone OHP is not working.
Cause
Inconsistent configuration.
The OHP cannot be paged at
the same time as the
Desksets.
There may be a problem with
the paging equipment or its
setup.
Troubleshooting
Action
To page the OHP, the user must select Overhead

Paging from the Paging Zones selection screen
on the Deskset. Selecting any other zone will not
page the OHP system, even if the Paging Zones
did include Overhead Paging prior to changing
the Paging System Type to multi-zone.
Action
Verify the Multi-Zone WebUI configuration:

a. Log on to the WebUI as administrator, click
System Settings –> Overhead Paging.
b. Verify that Paging is set to Enable.
Verify that the Paging System Type is set to
c.
Multi Zone.
d. Verify that Select Paging Port is set to an
FXS port and that your OHP system is
physically plugged into that FXS port.
e. Click .
Page the Desksets and OHP separately.

Verify your paging equipment configuration.

Check to see if the OHP system has settings that
need to be adjusted to work with Synapse. Refer
to your paging equipment documentation or to
your installer.
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