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Error code
Description
371.51
No encoder feedback detected from the output
option 1/output expander main/interface motor.
371.52
Motor stop error—the output option 1/output
expander main/interface motor kept on
running some time after the motor was commanded
to stop.
372.51
No encoder feedback detected from the output
option 2/output expander main/interface motor.
372.52
Motor stop error—the output option 2/output
expander main/interface motor kept on
running some time after the motor was commanded
to stop.
373.51
No encoder feedback detected from the output
option 3/output expander main/interface motor.
373.52
Motor stop error—the output option 3/output
expander main/interface motor kept on
running some time after the motor was commanded
to stop.
375.51
No encoder feedback detected from the output
option 1/high capacity output expander
main/interface motor.
375.52
Motor stop error—the the output option 1/high
capacity output expander main/interface motor kept
on running some time after the motor was
commanded to stop.
376.51
No encoder feedback detected from the output
option 2/high capacity output expander
main/interface motor.
376.52
Motor stop error—the output option 3/output
expander main/interface motor kept on
running some time after the motor was commanded
to stop.
Action
1
POR the machine.
2
Reseat the output option on the printer.
3
Open the rear door and clear obstructions along
the paper path.
If the problem remains, then go to
expander failure service check" on page
1
POR the machine.
2
Reseat the output option on the printer.
3
Clear obstructions along the paper path.
4
Make sure the sensors (pass through) are free
from obstruction.
5
Close the rear door properly.
If the problem remains, then go to
service check" on page
Diagnostic information
126
4063
"Output
141.
"HCOE failure
139.
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