Attractive Printing Is Impossible - Roland ColorCamm PC-12 User Manual

- Are the installed ink-ribbon cartridges oriented correctly?
Install the ink-ribbon cartridges in the ink-ribbon cartridge
holders with side B facing up.
- Has an ink-ribbon cartridge run out of ink?
When an ink-ribbon cartridge shows tape having a silver and
black zebra-stripe pattern, it means the ink has been used up and
reached the end. Replace with a new ink-ribbon cartridge. After
you replace the ink-ribbon cartridge, printing resumes from the
place where it paused.
The Connector Cable
- Is the cable connected?
Connect the cable securely.
See -> "3.1 Installation and Connection"
- Is the connection made using the correct cable?
The connector cable may differ according to the model of
computer. Use the correct cable for the model of computer to
make the connection.
- Is there a problem with the printer cable?
If any of the following symptoms appear even though you're
using a printer cable capable of bidirectional communication,
there may be a problem with the printer cable or the connection.
- The level gauge on the Status Monitor that shows the
printing progress does not advance.
- The error message [Printer is not available.] or [The printer
is not responding.] appears.
- The error message [Out of media.] appears even though
media is loaded.
If you can perform printing using the same cable when you
change the setting to unidirectional interface, it means the printer
cable has a broken wire or faulty contact. The cable must be
replaced.
- Does the connection go through a switching unit or a
printer buffer?
If you're using a switching unit or a printer buffer, use the
settings for unidirectional communication.
- Are you using a lengthy connector cable?
Do not use a long connector cable. The signals may be unstable
when the total length of the connector cable is overly long.
Checking the Program and Driver
- Is the driver installed correctly?
If no driver is installed, refer to "Part 2 Installing the Driver"
and install it.
- Are the program's printer settings correct?
Go to the program and check the settings for the printer again.
- Are you using the correct printer name when printing
from a program?
Select [Roland PC-12].
- Are the software driver settings correct?
Is the connection made with a parallel cable even though [USB
port connection] was selected when you installed the driver?
Be sure to make the connection to the computer using the same
method you selected when you installed the driver.
A light is flashing.
The [error] light flashes when a problem occurs during printing.
The computer screen displays an error message about the
problem that occurred with the printer.
Carefully read the descriptions in "7.3 If an Error Message
Appears" and take appropriate action according to the message
displayed.
Also, if the machine's [power], [ready] and [error] lights flash
simultaneously, the machine may have suffered a breakdown.
If a fatal error occurs, the only action you can take is to switch
off the power.
Press the [power] button to turn off the power, then press the
[power] button once more to turn the power back on.
If the [power], [ready], and [error] lights are still flashing,
contact your authorized Roland DG Corp. dealer or service
center.

Attractive printing is impossible.

- When the printing results have horizontal lines
The printing heads may be dirty.
Carry out a printing test for the printing-head unit and check for
missing dots in the printing heads. If there are missing lines,
wipe off any grime.
See -> "6.1 Cleaning" - "Cleaning the Printing Heads"
If you cannot obtain attractive printing even after you perform
cleaning, the service life of the printing heads may have ended.
Contact your authorized Roland DG Corp. dealer or service
center.
- When the printing results have vertical lines
The platen may be dirty.
Check the platen for soiling and wipe off any grime.
See -> "6.1 Cleaning" - "Cleaning the Platen"
Part 7 Troubleshooting
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