Incoming Calls - AT&T SB67030 User Manual

Synapse SB67030/031 Deskset & Accessories User's Guide

Incoming Calls

Your Deskset does not receive incoming calls.
Probable Cause
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
The ringer volume is too low
or a ring delay is set.
Another extension answered
your calls remotely.
You receive only caller ID numbers, not caller ID names.
Probable Cause
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
Troubleshooting
Corrective Action
Verify that Do Not Disturb is off. Make sure that

is not in the top right corner of the
DND ON
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
Verify that Call Forward All is off. Make sure that

is not in the top right corner of the
FWD ON
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
Incoming calls may be directed to a Ring Group or

Call Queue that you are not part of. Calls may also
be redirected via DID numbers and Trunk Routing.
Press the VOL+ key to increase ringer volume.

Verify that the Audible Ring Delay is off. Press

MENU –> 1 –> 2 at a Deskset to adjust the ring
delay.
None. If another extension is configured to

monitor your call activity, the other extension can
answer your incoming calls.
Corrective Action
Talk to the service provider about obtaining

PRI-NI2 signaling.
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