AT&T SB67030 User Manual page 231

Synapse SB67030/031 Deskset & Accessories User's Guide
You cannot make international long distance calls.
Probable Cause
Call Appearance mode
only — If you don't need to
dial an extra digit (such as 9)
to make an external call,
phone numbers that start
with 0 (including
international or country
codes), will go to the
Synapse system operator.
Your Deskset is call
restricted.
You cannot access phone company services like 411.
Probable Cause
Call Appearance mode
only — If any x11 extensions
already exist (such as 411, or
611), then the extensions
take precedence. In other
words, dialing 411 calls
extension 411, not the 411
directory service. 911 cannot
be assigned as an extension
number.
Call Appearance mode only — The PSTN Trunk reservation is not being honored.
Probable Cause
An incoming call may be
using that line. Parking calls
and forwarding calls on a
reserved trunk does not free
up the trunk.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause
This system does not support
DDN.
Troubleshooting
Corrective Action
Consult your system administrator.

None.

Corrective Action
Consult your system administrator.

Ensure that you enter a 9 or whatever digit, if any,

that must be dialed first for an external call. For
example, 9-1-555-0123.
Corrective Action
Consult your system administrator about setting

up Trunk Routing to reserve the incoming path to
the "special" extension.
A Forwarded call must end before the reserved

trunk is available.
Corrective Action
DDNs in the Call Log are treated like all other

caller ID phone numbers.
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