Agent And Supervisor Features - Nortel 1140E User Manual

Agent and supervisor features

This section describes the following login features that are common to the
Call Center agent and supervisor:
• "Logging in as an agent" on page 17
• "Logging in with an Agent ID and Multiple Queue Assignments" on
page 18
• "Logging out as an agent" on page 21
Logging in as an agent
Use the Agent Login feature to enter an Automatic Call Distribution (ACD)
queue. If an Agent ID is assigned to you, the display screen prompts you
to enter a four-digit code.
To log in as an agent:
2260
Agent and supervisor features
1. Lift the handset.
InCalls
2. Press the
3. If "Enter Agent ID" appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
key.
17