Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 66

Troubleshooting Your Configuration
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem
Selecting the Test
Connection function on the
Cisco Unified CM web page
results in an error.
The Cisco TelePresence unit
does not register.
The Cisco Unified IP Phone
7975 does not register.
The phone does not display
the Cisco TelePresence idle
screen.
Cisco TelePresence System Administration Guide
3-22
Possible Cause
Incorrect Cisco TelePresence Manager
Application User credentials:
• Cisco TelePresence Manager
Application User is missing required
roles.
Cisco TelePresence System could be
unknown:
Cisco Unified CM does not know about
•
the CTS.
CTS is not registered because it is
•
unplugged.
• CTS MAC address is entered incorrectly.
Phone could be unknown:
Cisco Unified CM does not know about
•
it.
CTS is not registered because it is
•
unplugged.
CTS MAC address is entered incorrectly.
•
The incorrect device type was
•
configured in Cisco Unified CM.
Phone could be unknown:
•
Cisco Unified CM does not know
–
about it
CTS is not registered because it is
–
unplugged.
The phone did not receive an IP
–
address.
• There could be errors in the
Cisco Unified Communications
Manager Phone Configuration window:
– Incorrect IP address
– Typos in the external location URLs
Chapter 3 Configuring the Cisco TelePresence System
Possible Solutions
1. Check User Credentials—Correct the
user credentials.
2. Check Cisco TelePresence Manager
Application—See the
Manager documentation home page for
information about using the
Cisco TelePresence Manager.
Test Codec Connection—Test the
1.
network connection to the master codec by
plugging the codec network cable directly
into the IP phone. If the IP address
displays, the problem is with the codec.
2. Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
Verify Phone Registration—Log in to the
Cisco Unified CM administration interface.
Click on the IP address and verify phone
registration.
• Confirm that a 7970 or 7975 respectively,
device type has been configured in
Cisco Unified CM.
Verify Phone Registration—Log in to the
1.
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
2. Verify Phone in the System—Log in to
the Cisco TelePresence System
Administration interface verify that the
system can detect the phone.
Correct Typos in URL—See "Managing
3.
Cisco Unified IP Phones" in the
Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
information about configuring external
URLs.
Cisco TelePresence
for
OL-21845-01