Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 196

Managing CTS 1100 Hardware Setup
•
Presentation Devices
Use the information in
Table 7-7 Troubleshooting Presentation Devices
Problem
Test pattern is not displayed.
System Status window shows
unexpected Document Camera
status.
Cisco TelePresence System Administrator Guide
7-26
Document cameras—Turn the camera off, wait 5 seconds, and restart the device.
Table 7-7
Possible Cause
Projector power switch is off.
Power cable is not connected.
Video cable is not connected to
the projector or to the CTS
primary unit.
Projector is set up to receive PC
input instead of input from its
video cable connector.
Object is blocking the path of the
projector.
HD Video connector is not
securely seated in the projector.
HD Video connector is not
securely seated in the CTS
primary codec.
HD Video connector is not
inserted in the correct port on the
CTS primary codec.
Document camera settings may
need to be adjusted in
Cisco Unified CM.
to troubleshoot presentation devices.
Possible Solution
Check projector power switch.
•
Switch the projector on/off rocker switch to the ON
•
position.
Check to see if the
•
is illuminated. It can be either green or yellow.
If the LED light is not illuminated, make sure that
•
the power cable is plugged in.
Check that the video cable is plugged into the
•
projector and into the correct connector on the CTS
primary unit.
• Contact Cisco technical support if you are certain
that the cabling is correct and power is applied to
the system but no image is displayed.
• Use the projector remote control to configure the
projector for HD Video input.
• If your system includes an Auxiliary Control Unit,
click Set Projector Defaults.
Remove any objects blocking the projector lens.
Seat the HD Video connector securely.
Seat the HD Video connector securely.
The HD Video cable connector should be connected to
auxiliary video out. Check the cabling diagrams in the
Routing Power and Signal Cables section in the
Cisco TelePresence System 1100 Assembly, Use &
Care, and Field Replacement Unit
Cisco recommends setting the Digital Visual Interface
(DVI) resolution to XGA/60 at 1024 x 768/60 Hz. See
the Optional Hardware section of the
Communications Manager Configuration Guide for the
Cisco TelePresence System
Chapter 7 Troubleshooting the CTS 1100
LED on the top of the projector
Guide.
Cisco Unified
for more information.
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