Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 269

Chapter 8 Troubleshooting the CTS 1300
•
Multiple Input Devices
The Cisco TelePresence System can display information from multiple input devices during a meeting.
If multiple input devices are sending information, the projector displays the input from the last
presentation device sending information. If an input device image is not being seen on the projector
screen, try the following:
•
Presentation Devices
Use the information in
Table 8-7 Troubleshooting Presentation Devices
Problem
Test pattern is not displayed.
OL-21845-01
Presentation Devices, page 8-57
VGA devices—Unplug the device from the VGA cable, wait 5 seconds, and then plug the device
back in
Table 8-7
Possible Cause
Projector power switch is off.
Power cable is not connected.
Video cable is not connected to
the projector or to the CTS
primary unit.
Projector is set up to receive PC
input instead of input from its
video cable connector.
Object is blocking the path of the
projector.
HD Video connector is not
securely seated in the projector.
HD Video connector is not
securely seated in the CTS
primary codec.
HD Video connector is not
inserted in the correct port on the
CTS primary codec.
to troubleshoot presentation devices.
Possible Solution
• Check projector power switch.
• Switch the projector on/off rocker switch to the ON
position.
• Check to see if the
is illuminated. It can be either green or yellow.
• If the LED light is not illuminated, make sure that
the power cable is plugged in.
• Check that the video cable is plugged into the
projector and into the correct connector on the CTS
primary unit.
• Contact Cisco technical support if you are certain
that the cabling is correct and power is applied to
the system but no image is displayed.
Use the projector remote control to configure the
•
projector for HD Video input.
If your system includes an Auxiliary Control Unit,
•
click Set Projector Defaults.
Remove any objects blocking the projector lens.
Seat the HD Video connector securely.
Seat the HD Video connector securely.
The HD Video cable connector should be connected to
auxiliary video out. Check the cabling diagrams in the
Routing Power and Signal Cables section in the
Cisco TelePresence System 1300 Assembly, Use &
Care, and Field Replacement Unit Guide
Cisco TelePresence System Administration Guide
Managing CTS 1300 Hardware Setup
LED on the top of the projector
8-57