Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 276

Managing Log Files
Figure 8-41 Downloading Log Files
Step 4 If you select "Download existing log files" or "Capture new log files," select a problem from the Select
Problem Type drop-down menu:
Figure 8-42
Figure 8-42
Select the Download existing log files radio button. The following message appears:
Step 5
"A WinZip download will start within several minutes.
Please wait..."
Or
Select the Capture new log files Capture New Log Files radio button. The following message appears:
Step 6
"Collecting Cisco TelePresence system log files. This may take several minutes.
Please wait..."
The File Download window appears prompting you to open or save the file. Click Save to send the
Step 7
file to Cisco technicians to help solve the problem.
Cisco TelePresence System Administration Guide
8-64
– Audio (speakers, microphones)
– Video (displays, cameras)
– Projector, alternate display, LCD, document camera
– Phone
– Recording
– Other/Unknown
shows the problem types that you can select when downloading log files.
Select Problem Type Drop-Down Menu
Chapter 8 Troubleshooting the CTS 1300
OL-21845-01
gzip