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Manuals and User Guides for Avaya IVR-Editor. We have
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Avaya IVR-Editor manual available for free PDF download: User Manual
Avaya IVR-Editor User Manual (167 pages)
Brand:
Avaya
| Category:
Software
| Size: 1.16 MB
Table of Contents
Table of Contents
3
About this Manual
7
Questions about this Manual
7
Who Is Part of the Target Group
7
What Kind of Information Is Provided
7
What Kind of Information Is Not Provided
7
How Is this Manual Organized
8
Font Styles in this Manual
8
Which Edition Are You Reading
8
What Has Changed Since the Last Edition
8
Where Can You Find Additional Information
9
Where Can You Get Additional Support
9
How Do You Get a Printed Copy
10
Prerequisites
10
Printing the Manual
10
Problems When Printing
10
Meet the IVR Editor Module
11
What Is the IVR Editor
11
Application Areas
11
What Can You Do with the IVR Editor Module
12
Prerequisites for Using the IVR Editor Module in the CIE System
13
Supported WAV Formats
13
Structure of the IVR Editor Module
14
Opening the IVR Editor Module
14
Icon
14
Menus
14
Commands of the IVR Script Menu
14
Commands of the Edit Menu
15
Commands of the View Menu
15
Commands of the Tools Menu
15
Commands of the Window Menu
15
Commands of the Help Menu
16
Tool Bar
16
Status Bar
16
Tab: IVR Scripts
17
Tab: Elements
18
Working Window: IVR Script
20
Columns
20
Using Help and the about Dialog
22
Using the Help Function
22
Using Tooltips
22
Terms and Elements of the IVR Editor
23
Terms
23
IVR Script
23
Folder
23
Input Connector, Exit Connector, and Connection
24
What Is an Input or Exit Connector
24
What Is a Connection
24
What Are Corner Points
24
Error-Exit Connector
25
Setting an Error for Logic, Branch and Define Variable
25
Which Information Do Lasterror and Errorinfo Contain
26
Condition
27
Operating Method
27
Operators in a Condition
27
Tags in a Condition
30
Local Variables in a Condition
30
Example for a Condition
30
Elements
31
Structure of Elements
31
General Properties of All Elements
31
Element: Comment
32
Basic Elements
33
Start
33
End
33
Logic
34
Check Times
35
Define Variable
36
Branch
38
Wait
39
Start Script
40
Start Program
41
Speech Elements
44
Announcement
44
Announcement Plus DTMF
47
Announcement Plus DTMF Sequence
50
Announcement Plus Speech Recognition
54
Text to Speech
58
Record Voice Mail
61
Record Voice Mail Plus DTMF
65
Send Voice Mail as E-Mail
69
Delete Voice Mail
72
Telephony Elements
75
Call
75
Send DTMF Tones
78
Consultation
79
Transfer
83
Toggle
84
Disconnect
85
Release
86
Information on Connection
87
Call Routing
89
Call Routing Information
91
Database Elements
93
Background Knowledge of Database Elements
93
Note on Modifying or Deleting Records
97
Open Database
98
Close Database
99
Add Record
100
Modify Record
101
Delete Records
103
SQL Query
104
First Record
106
Next Record
108
Delete Record
110
Modify Record
111
Variables
112
Global Variables
112
List of Predefined Variables
112
Configuring Tools
115
Configuring Voice Units
115
What Is a Voice Unit
115
List of Voice Units
115
Properties of a Voice Unit
116
Editing the Properties of an IVR Script
118
Editing Voice Mails
120
Editing the Line Allocation
120
Viewing the IVR Script-VU Assignment
121
Opening the View
121
What Does the IVR Script-VU Assignment Show
121
Defining Time off Periods
122
Time off List
122
Properties of a Time off Period
122
118 • Creating an IVR Script
124
Working with IVR Scripts
124
Creating a Folder
124
Creating an IVR Script
125
Opening an IVR Script
125
Which Is the Active IVR Script
126
Moving an IVR Script
126
Changing the Name
126
Deleting a Folder
127
Deleting an IVR Script
127
Refresh
127
Changing Size and Position of Windows
128
Changing the Size of a Dialog
128
Hiding or Displaying the IVR Scripts Window
128
Closing All Windows
128
Arranging Windows
129
Example for Cascading Windows
129
Example for Tiled Windows
129
Working with Elements
130
Inserting an Element
130
Editing an Element
130
Moving an Element
130
Deleing One or more Elements
130
Deleting All Elements
131
Displaying Information on an Element (Tooltip)
131
Customizing Connections
132
Connecting Elements
132
Moving Corner Points
132
Highlighting Connections
132
Deleting Connections
132
Creating an Element
133
Creating a Logic Element
133
Creating an Announcement Element
133
Creating and Editing Local Variables
134
Inserting a Local Variable
134
Editing a Local Variable
134
Deleting a Local Variable
135
Saving and Enabling
136
Save
136
Enable
136
Script Debugging
137
Print
138
Viewing the Print Preview
138
Importing and Exporting
139
Exporting
139
Why Export Data
139
Exporting in IVR Format
139
Exporting in XML Format
140
Importing
141
Note Already Used Names
141
Possible Import Formats
141
Tips and Tricks
142
Help with Problems
142
TTS File Is Not Played
142
German Umlauts
142
Endless Loop in an IVR Script
143
Write-Protection for Text to Speech Element
143
Caller's Number Cannot be Identified
143
Enabled IVR Script Does Not Work in Voice Control
143
Scroll Bar Is no Longer Visible
144
Tips
145
Variables for Language
145
Registry Entries for Filing
146
DTMF Sequence for Fax Machine
146
Example 1: IVR Script with Database Connection
147
Where Do You Find the Example
147
Function of the Example
147
Prepared Database
147
Notes on the IVR Script
151
Example 2: IVR Scripts Record and Play Voice Mail
155
Where Do You Find the Example
155
IVR Script: Record Voice Mail
155
Illustration of the IVR Script
155
Script: Play Voice Mail
156
Voice Control Server Process
158
Grammar for Speech Recognition
159
Nuance OSR 3.0
159
Nuance Speechpearl
161
Glossary
163
Index
165
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