118 • Creating An Ivr Script; Working With Ivr Scripts; Creating A Folder - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Creating an IVR Script

Working with IVR scripts

118 • Creating an IVR Script
If you create, move, edit or delete an IVR script or a folder, these changes are
saved to the database immediately. You do not have to save these changes.
Please note, however, that you have to save the contents of an IVR script.
An IVR script can only be edited by one user at a time in the CIE system.

Creating a folder

Folders are used to structure IVR scripts. A folder can contain any number of
IVR scripts. A folder is specified by its name. This name must be unique within
the CIE system. Proceed as follows to create a folder.
1. Right-click the IVR scripts tab. A pop-up menu opens.
2. Select Create folder.
3. Enter a name for the folder.
4. Click OK to save your settings. An empty folder is displayed on
the right.
or
1. Select New
2. Enter a name for the folder.
3. Click OK to save your settings. An empty folder is displayed on
the right.
or
1. Click . The Create folder dialog opens.
2. Enter a name for the folder..
3. Click OK to save your settings. An empty folder is displayed to the
right.
Folder from the IVR Script menu.
User Manual CIE 1.0 IVR-Editor