Add Record - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

94 • Terms and elements of the IVR Editor

Add record

Task
The Add record element adds a record to a table.
Icons
The IVR Editor module uses the following icons for the Add record element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Insert tag. For information on
general element properties, see General properties of all elements on page 25.
Properties Explanation
DB variable
DB table
Var.
Field assignment
Create
Delete
Tags
Local variables
Error-exit connector
Add record elements have an Error-exit connector. A tooltip displays possible
errors at the Error-exit connector with error number and explanation.
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
Specifies the name of the table. You can also use a variable.
The specified variable can contain the name of the table.
Already used names of tables can be selected with
Field assignments are listed. You can enter a field name
directly or use a variable. You can enter the value directly
or use a variable.
Creates a new field assignment.
Deletes a field assignment.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
.
.
User Manual CIE 1.0 IVR-Editor