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User Manual CIE 1.0 IVR-Editor
Call routing
Prerequisite
For the function of the Call routing element, there must be a CTI connection to
the PBX. This requires installation of the CTI server (conneCTIon) and other
components for the PBX access.
The conneCTIon software and additional documentation are available on the CTI
CD, which you can obtain through normal distribution channels.
Task
A Call routing element activates or deactivates a call routing from a specified
number to another specified number.
This element sends CTI commands to the PBX. Voice Control must be prepared
for this. For further information please refer to the system administrator's
manual.
The Error-exit connector is used if the call diversion cannot be established.
Call routing elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for the Call routing element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Call routing. For information
on general element properties, see General properties of all elements on page 25.
Properties
Explanation
Number to be routed:
Var.
Call routing destination:
Var.
Call routing type:
Var.
Call routing enabled
Call routing disabled
CallTags
Icon in the IVR script
Enter the number of the subscriber for whom the call
routing is to be activated or deactivated.
Var. activates the Tags and Local Variable dialogs.
Enter the routing destination.
Var. activates the Tags and Local Variable dialogs.
Select the type of call routing. Possible types are: call
routing on busy, timed call routing and at once (permanent
call routing).
Var. activates the Tags and Local Variable dialogs. The
following values must be entered:
onBusy for call routing on busy
noAnswer for timed call routing
immediate for immediate call routing
The ACM PBX does not have onBusy or noAnswer call
routing. Therefore, when these variants are used on an
ACM, the element is exited via the error-exit connector.
Select this option to activate the call routing.
If the Call routing element is called it is deactivated.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Terms and elements of the IVR Editor • 83
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