Example 2: Ivr Scripts Record And Play Voice Mail; Where Do You Find The Example; Ivr Script: Record Voice Mail; Illustration Of The Ivr Script - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Example 2: IVR scripts Record and play voice mail

User Manual CIE 1.0 IVR-Editor
If you are working with the IVR Editor module for the first time, it might be
useful to learn about handling elements with an example. You will find an
example for recording and playing voice mail on the DVD under Voice Control
- Documentation. Based on this example, it is explained below how to proceed.

Where do you find the example?

In the Voice Control folder
scripts.
•
Folder: Voice Control\Doku\Beispiel-Skript\CIE_VM_Basic
•
IVR script Sprachnachricht aufzeichnen (record voice mail)
Rec ordVM_notify.ivr
•
IVR script Sprachnachricht wiedergeben (play voice mail):
RetrieveVM_notify.ivr

IVR script: Record voice mail

Proceed as follows to use the IVR script.
1. Import the IVR script
information, refer to the Import topic.
2. Make s ure that the option retrieve as CC voice mail is selected for
the Record Voice Mail element.
3. Enable the IVR script RecordVM_notify. For further informatio
please consult the topic

Illustration of the IVR script

The following illustration shows the RecordVM_notify script.
on the DVD, you will find two prepared IVR
RecordVM_notify.ivr. For more
Saving and enabling.
n
Tips and tricks • 149