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IVR Database Connection
IVR: Connecting Voicemail Pro to a Database
Voicemail Pro call flows can interact, read and write data, with almost any Windows database that
supports ODBC (Open Database Connectivity) and SQL (Structured Query Language) format.
Requirements for Voicemail Pro Database Operation
To use the Database actions within Voicemail Pro, a VM Pro Database Interface must be added
to the IP Office configuration.
The
Database Actions that can be used in a call flow are:
Database Open
Opens the required database, including any necessary permissions and security options.
Database Execute
Defines a SQL query to either read matching records from the database or to write data to the
database. Up to 6 fields can be defined to be returned in matching database records.
Database Get Data
Selects the current record from the matches returned by the preceding Database Execute action.
The record fields are then placed into Voicemail Pro variables DBD[0] to DBD[5]. The Database
Get Data allows selection of the first, next, previous or last record.
Database Close
Closes the database connection. This also occurs automatically if the caller disconnects.
Example Database Scenario
In this call flow example an auto-attendant has been created to allow callers to order books. The book
details are held within a Microsoft Access database. Other databases can be used. Callers will be able to
enter either the ISBN or Author's name. The title and cost of the item will be looked up allowing the
caller to purchase the item if they wish to. If the caller purchases the book they will be able to enter their
credit card details and a contact number.
Example of the database used in the call flow.
Note
A copy of this database, the Voicemail Pro database and the wav files used can be found in
Example Voicemail Pro Modules.
Voicemail Pro Installation and Maintenance Guide
IP Office
15-601063 Issue 15b (31 May 2006)
Page 203
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