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72 • Terms and elements of the IVR Editor
Send DTMF tones
Task
The Send DTMF tones element dials further characters. These characters are
sent as DTMF tones in an existing connection (without an extension).
Send DTMF tones elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for the Send DTMF tones
element.
Icon in the catalog of elements
Properties
The table below shows the properties of the Send DTMF tones element. For
information on general element properties, see General properties of all elements
on page 25.
Properties
Explanation
DTMF tones
Var.
CallTags
Local variables
Error-exit connector
Send DTMF tones elements have Error-exit connectors. A tooltip displays
possible errors at the Error-exit connector with error number and explanation.
Icon in the IVR script
Specifies the DTMF characters. You can enter one or more
DTMF characters directly (with no separator) or use a
variable or tag. The tag or variable must contain the DTMF
characters. The DTMF characters 0, 1, 2, 3, 4, 5, 6, 7, 8, 9,
*, #, a, b, c, d can be used. The maximum number of DTMF
characters to be sent is 128.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
User Manual CIE 1.0 IVR-Editor
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