Tab: Ivr Scripts - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

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User Manual CIE 1.0 IVR-Editor

Tab: IVR Scripts

The IVR scripts tab shows the configured IVR scripts and folders. You can
create, edit, and delete folders and IVR scripts. Icons and names mark IVR
scripts and folders. A scroll bar is added if necessary. All changes are saved to
the CIE database right away.
Icons of the IVR scripts tab
The following table lists and explains the icons of the IVR scripts tab.
Icons
Explanation
The IVR script is open in the IVR Editor. The IVR script is displayed
in the IVR script window . If cascading window arrangement is selected
the IVR script might be in the background.
The IVR script is not open in the IVR Editor.
The tab shows only the folder.
The tab shows the contents of the folder..
To have the contents of a folder displayed click
To hide the contents of a folder click
Illustration
The following illustration shows the IVR scripts tab.
Please refer to the respective topics for explanations of the terms.
Pop-up menu
You can open a pop-up menu for the IVR scripts tab by clicking with the
mouse. The following table lists and explains the possible commands of the pop-
up menu.
Commands of the pop-up menu
Create IVR Script
Create Folder
Properties
Delete DEL
Refresh F5
.
.
Explanation
Creates a new IVR script. You must enter
a name and can then select a folder.
Creates a new folder. You must enter a
name.
Defines the script type and script name.
Deletes the selected folder or selected
IVR script.
Refreshed the display of the IVR scripts.
Meet the IVR Editor module • 11

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