Working With Elements; Inserting An Element; Editing An Element; Moving An Element - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Working with elements

124 • Creating an IVR Script
You use elements in an IVR script. The Elements tab shows the available
elements. You insert an element from the Elements tab in an IVR script with
Drag & Drop.

Inserting an element

Proceed as follows to insert an element in an IVR script.
1. Click an element, e.g. Start, in the Elements tab.
2. Keep the left mouse button pressed and drag the icon of the
element onto the IVR script. Select a position, for example, the
upper left corner.
3. Release the mouse button. The properties dialog of the element
opens.

Editing an element

Each element has certain properties. Proceed as follows to edit the properties of
an element.
1. Double-click the icon of the element in the IVR script. The
respective dialog opens.
2. You can change the properties.

Moving an element

You can move one or several elements in an IVR script.
One element
1. To move one element click it and drag it to its new position.
Several elements
1. To move several elements press Ctrl and click an element Repeat
this action until you selected all desired elements.
2. Press Ctrl and Shift and move the top element.

Deleing one or more elements

Proceed as follows to delete an element of an IVR script.
1. Select the elements to be deleted.
2. Press the Del key. You are prompted.
3. Click Yes to delete the elements.
User Manual CIE 1.0 IVR-Editor