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Configuring MaxAgent
Using the MaxAgent Configuration window, you can configure the
following behaviors and options:
• General Info – Password, default trunk access, and other general
settings; see Adjusting General Settings
• Message Notification – How and when you want to be notified about
incoming voice messages; see Customizing Message Notifications
• Alerts – Screen pops and audio beeps; see Setting Call Alert
Preferences
• Playing voicemail – Through handset or soundcard; see Customizing
How Messages Play
• Tab Layout – The tabs you want to display; see Showing or Hiding
Tabs
• Log – Enabling a log to be created for this application (MaxAgent for
Lync) to trace errors; see Logging Errors
Note: Some options may not be available to you.
Click the button in the upper right of the MaxAgent main window to
configure these options.
In the Configuration window, click Apply or OK to save your changes:
• Apply – Saves your changes; you remain in Configuration window
• OK – Saves your changes and closes the Configuration window
Adjusting General Settings
In the Configuration window, click Extension > General Info to edit your
password and configure the following general settings for MaxAgent.
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