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Note: You will also see a MaxCall tab if you enabled MaxCall when you
logged in.
Monitor – A list of extensions you have chosen to monitor. See Monitoring
Extensions/Workgroups.
History – A history of your incoming, outgoing, and missed calls. See
Viewing the Call History.
Voicemail – A log of unopened and opened voicemail messages left at your
extension. See Working with Voicemail Messages.
Note: If your company is not using Microsoft Exchange Integration, you
will not see personal voicemail messages in MaxAgent, but you
can always check these messages in Lync.
WG Status – The real-time status of all the workgroups you're logged into.
See Viewing Workgroup Status for details.
Performance – The performance (since midnight) for each workgroup
you're logged into. Includes direct calls and workgroup calls. See Viewing
Workgroup Performance for details.
WG Voicemail – A log of unopened and opened voicemail messages left
at the workgroup extensions. See Working with Voicemail Messages for
details.
WG Queue – A list of calls in the queue. You can pick up a call from queue
if the system administrator has allowed it for your extension. See Viewing
Queues for details.
Line Park – A list of calls parked for line park groups that you are a
member of. You can pick up a parked call from the LinePark tab.
MaxCall – A list of the Campaign Caller IDs set up in the MaxACD
system; you can choose the appropriate Caller ID for an outbound call. You
see this tab only if you enabled MaxCall when you logged in. See Using
MaxCall.
Setting Availability
Set your Do Not Disturb/Availability status in Lync, and it is synchronized
with MaxAgent. When you set your availability to Do Not Disturb, your
incoming calls will go directly to voicemail without ringing your phone.
The Ready/Not Ready button is a toggle; click it to toggle between
the two states.
12 MaxAgent for Lync Manual
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