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MaxAgent Side of the Window
Dialing field
Call Information appears here
Other information appears here
MaxAgent provides tools to manage and monitor calls, and is your window
into your workgroup environment.
Status Bar
From the status bar, you can do the following:
• See when the agent is in wrap-up mode (you have transferred the call,
sent it to voicemail, or hung up):
• Toggle between Ready and Not Ready
• See the number of unopened voicemail messages
• Configure MaxAgent
• Open help
.
Toolbar
(see Configuring MaxAgent).
MaxAgent for Lync Manual
Status bar
.
.
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