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Using MaxAgent
MaxAgent call handling-related functions include:
• Answering Calls
• Making Calls
• Placing Calls on Hold
• Transferring Calls
• Making Conference Calls
• Recording Calls
• Using Account Codes
• Using MaxCall
Other call functions:
• Working with Voicemail Messages
• Monitoring Extensions/Workgroups
• Viewing the Call History
• Viewing Workgroup Status
• Viewing Workgroup Performance
• Viewing Queues
Answering Calls
To answer a call, click Accept in the Lync pop-up.
C
Click Accept to answer a call
MaxAgent for Lync Manual
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H A P T E R
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