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6.
Select the workgroups you want to log into. You can log into eight
workgroups simultaneously.
7.
If the administrator has allowed you to change your outbound
workgroup, you may do so. (Your outbound calls are logged to the
workgroup specified in Outbound Workgroup.)
8.
Click OK.
If your version of MaxAgent doesn't match the version of MaxACD on the
system server, you are prompted to upgrade when you try to log in. (See
Automatic Upgrade for more details.)
After you log in, the MaxAgent for Lync icon shows in the Windows tray,
which is usually at the bottom corner of your screen.
When you have new voicemail messages, the icon changes to indicate that
you have messages.
Reconnecting
When a connection with the phone server is broken, a message asks if you
want to connect again. Click Yes to restore the connection.
Logging In Remotely
You can use MaxAgent for Lync from a remote location if MaxAgent is
installed on your remote computer. VPN or port forwarding for MaxAgent
for Lync is required.
MaxAgent for Lync Manual
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