Page 1: User Guide
GX e2600/GX e3300 /GX e3350 User Guide Read This First Preparing for Printing Printer Driver Monitoring and Configuring the Printer Using the Printer with a Macintosh Maintaining Troubleshooting Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the "Safety Information"...
Page 3: Table Of Contents
TABLE OF CONTENTS 1. Read This First About This Product..............................9 Introduction..............................9 Legal Prohibition.............................9 Trademarks..............................9 Disclaimer..............................11 User's Notes..............................11 Manuals for This Printer..........................13 How to Read This Manual..........................15 Description for the Specified Model......................15 Symbols................................16 Installing User Guide...........................16 How to Use User Guide..........................17 Removing the User Guide...........................19 Guide to Components............................20 Machine Body..............................20...
Page 4 Quick Install for USB............................54 Connecting the Computer and Installing the Software (Network Connection)..........57 Before Installing the Software (Network Connection)................57 Quick Install for Network..........................61 Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu).....63 Interpreting the Configuration Page......................63 Confirming the Connection Method.......................64 Installing the PCL or RPCS Raster Printer Driver (USB)..................66 Sharing the Printer............................68...
Page 5 Canceling Printing Using the [Job Reset] Key of the Printer..............103 Canceling Printing from the Taskbar......................104 Selecting the Printer Driver Language......................105 4. Monitoring and Configuring the Printer Using the Status Monitor..........................107 Receiving Notification of Print Job Status via the Status Monitor............107 Using SmartDeviceMonitor for Client......................108 Using Notification via SmartDeviceMonitor for Client................109 Specifying the Settings for Monitoring the Printer...................110...
Page 6 Notes on/Limitations of Printing Using a Mac....................146 Monitoring and Configuring the Printer (for Macintosh)................150 Displaying the Printer Status on a Macintosh....................151 Checking whether Bidirectional Communication is Working on a Macintosh........151 Displaying the Status Monitor on a Macintosh..................151 Opening Help on a Macintosh........................153 Displaying Help from the Print dialog on a Macintosh................153 Displaying Mac Help..........................153 Maintaining (for Macintosh).........................154...
Page 7 Selecting the Control Panel Language......................191 Restricting Printer Functions...........................193 Locking the Keys............................193 Unlocking the Keys............................193 Replacing a Print Cartridge...........................195 Checking the Remaining Ink........................195 Replacing a Print Cartridge........................197 Handling Print Cartridges.........................199 Replacing an Ink Collector Unit........................201 Cleaning.................................204 Cleaning the Power Cable Plug.......................204 Moving................................205 Moving a Short Distance..........................205 Moving a Long Distance...........................205...
Page 8 Removing Paper Jammed in Tray 1......................223 Removing Paper Jammed in the Multi Bypass Tray (optional)..............225 Removing Paper Jammed under the Top Cover..................229 Removing Paper Jammed around the Guide Board................232 Removing Paper Jammed in the Duplex Unit..................236 If You Cannot Remove Jammed Paper....................238 Print Results Are Not Satisfactory.........................243 Prints are Unsatisfactory..........................243 Colors Do Not Match the Displayed Image...................245...
Page 9 Out of Printable Temperature Range.......................275 Printer Error..............................275 Network Interface Error..........................276 Envelope Selector Position Mismatch......................276 Maintenance Failed..........................279 Cannot Recover Error Page........................279 8. Appendix Updating the Firmware..........................283 Checking the Current Printer Driver Version....................284 Software on the CD-ROM..........................285 Files................................285 RPCS Raster Printer Drivers........................285 PCL Printer Drivers (GX e3350N only)....................286 SmartDeviceMonitor for Client.........................286 Manuals (HTML files)..........................287...
Page 10 INDEX ................................317...
Page 11: Read This First
1. Read This First About This Product This section tells you about the product. Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine, all operators are requested to read this manual carefully and follow the instructions.
Page 12 1. Read This First AppleTalk, ColorSync, Mac OS, Macintosh, and Power Mac are registered trademarks of Apple Inc., registered in the U.S. and other countries. Intel and Intel Core are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Page 13: Disclaimer
About This Product ® ® Microsoft Windows Server 2008 Enterprise ® ® Microsoft Windows Server 2008 Datacenter ® ® Microsoft Windows Server 2008 for Itanium-based Systems ® ® Microsoft Windows Web Server 2008 ® ® Microsoft Windows HPC Server 2008 ®...
Page 14 1. Read This First • During printing, do not pull out a paper tray. Printing will stop and the paper will jam. • Do not touch the feed belt, the transparent black band, print head rail rod, ink tubes, paper pressing board, or toothed rubber belt.
Page 15: Manuals For This Printer
About This Product • This printer is designed to have an operational life of 5 years or be good for 150,000 pages. • Depending on your printing document, the ink collector unit may fill up sooner than normal. An "Ink Collector almost full" message appears shortly before the ink collector unit is full. Although the printer remains usable until the unit is completely full, contact your sales or service representative as early as possible (charge incurred).
Page 16 1. Read This First Quick Installation Guide This guide briefly explains how to unpack and install the printer. User Guide (HTML) This guide, which is on the CD-ROM, explains in detail how to use the printer. The guide explains how to make network and printer driver settings, and how to make and check printer settings using a Web browser and other utilities.
Page 17: How To Read This Manual
How to Read This Manual How to Read This Manual Be sure to read this section before anything else. • This guide uses Windows XP procedures for its examples. Procedures and screens might vary depending on the operating system you are using. The color samples in this manual may differ slightly from the colors of actual copies.
Page 18: Symbols
1. Read This First BPR101S Symbols The following set of symbols is used in this manual. Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 19: How To Use User Guide
How to Read This Manual Start Windows, and insert the provided CD-ROM into the CD-ROM drive. Quit all other applications currently running. After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the CD-ROM drive icon under [My Computer] or [Explorer], and then double-click [SETUP.EXE].
Page 20 1. Read This First When using screen reader software or when you cannot install Adobe Flash Player (Macromedia Flash Player 5 or later) plug-ins When using screen reader software to listen to User Guide or when video files cannot be displayed because Flash plug-ins cannot be installed, click [For screen reader] to display User Guide version optimized for screen reader software.
Page 21: Removing The User Guide
How to Read This Manual Opening from the CD-ROM This section explains how to open User Guide from the supplied CD-ROM. Start Windows, and insert the provided CD-ROM into the CD-ROM drive. After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the CD-ROM drive icon under [My Computer] or [Explorer], and then double-click [SETUP.EXE].
Page 22: Guide To Components
1. Read This First Guide to Components The names and functions of parts of the printer body, control panel, and options are explained. Machine Body This is a front view of the printer. BPR102S BPR103S 1. Top Cover Normally, keep this cover closed. If you cannot locate paper jams, or jammed paper cannot be removed easily, you can check the condition of paper from the top of the printer.
Page 23: Machine Rear
Guide to Components 5. Envelope Selector For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position 6. Print Cartridge (black) 7. Print Cartridge (cyan) 8. Print Cartridge (magenta) 9. Print Cartridge (yellow) 10.
Page 24 1. Read This First GX e3300N BPR104S GX e3350N BYJ119S GX e2600 BYJ261S...
Page 25: Control Panel
Guide to Components GX e3300N/GX e3350N BPR105S 1. USB slot Connect the USB cable from the computer here. 2. Ethernet port (GX e3300N/GX e3350N only) Use a network interface cable to connect the printer to a network. 3. Duplex Unit (GX e3300N/GX e3350N only) Turns the paper over when performing duplex printing.
Page 26: Cartridge Replacement Indicator
1. Read This First BYJ106S 1. Display Displays current printer status and error messages. 2. Cartridge replacement indicator Each color corresponds to a print cartridge. From the left, the colors show the status of the black (K), cyan (C), magenta (M), and yellow (Y) cartridges. 3.
Page 27: Adjusting The Angle Of The Control Panel
Guide to Components 9. [#Enter] key Press this key to execute menu items selected on the display. 10. [Escape] key Press this key to return to the previous condition on the display. 11. [Power] key • Press to turn the power on and off. •...
Page 28 1. Read This First Lowering the Control Panel Carefully pull the control panel slightly forward ( ). BPR190S Lower the control panel ( ). • You can set the tilt to one of three angles.
Page 29: Making Printer Settings Using The Control Panel
Making Printer Settings Using the Control Panel Making Printer Settings Using the Control Panel This section explains how to change the default settings of the printer and provides information about the parameters included in each menu. For details about procedures and settings, see the information under Does not appear when using the GX e2600/GX e3300N.
Page 30 1. Read This First Menu Head-flushing Head Position Adj.Paper Feed Registration Date/Time Key Repeat Dry-delay (Exit) Dry-delay (Dup) Paper Feed Test De-condensation System Menu Prt. Err Report Auto Continue Sub Paper Size Energy Saver Notify by Email Memory Usage Unit of Measure Page Size Paper Type Preprinted Ppr...
Page 31 Making Printer Settings Using the Control Panel Menu Blank Pg. Print Tray Switching Uni-direct.Prt. Density Color Mode Recycl.Ppr.Mode Env.Slctr.Alert Pg Recov. Error Ink C.U. Space Host Interface Menu I/O Timeout Network Setup USB Setting PCL Menu Menu Orientation Form Lines Font Source Font Number Point Size...
Page 32 1. Read This First Menu Ext. A4 Width Append CR to LF Resolution Black Printing Language Menu Japanese English German French Italian Dutch Danish Swedish Norwegian Spanish Finnish Portuguese Czech ( only) Polish ( only) Hungarian ( only) • p.161 "Checking the Number of Printed Pages using the Control Panel (Counter Menu)" •...
Page 33 Making Printer Settings Using the Control Panel • p.163 "Performing Maintenance using the Control Panel (Maintenance Menu)" • p.182 "Specifying System Settings using the Control Panel (System Menu)" • p.71 "Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)"...
Page 34: Options
1. Read This First Options This section explains the names and functions of the various available options. Multi Bypass Tray BY1000 Use this tray to feed in sheets manually. BPR107S 1. Bypass tray Load paper here. 2. Bypass tray extension Pull this out according to the paper size.
Page 35 Options Detach the bypass tray. BPR108S Reattach the bypass tray. BPR109S Pull the bypass tray extension out. Load paper in the bypass tray. • After attaching the paper feed unit, you must register where to start printing on paper loaded in the paper feed unit.
Page 36 1. Read This First • For details about registering where to start printing on paper loaded in the paper feed unit, see p.174 "Registration".
Page 37: Recommended Functions
Recommended Functions Recommended Functions This section lists useful and recommended functions. Automatically selecting the tray for printing See p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Copy-guard of printed documents for preventing information leaks See p.99 "Printing". Notifying the printer status by e-mail on an occasion such as if the printer runs out or paper or paper is jammed See p.115 "Notifying the Printer Status by E-mail".
Page 38 1. Read This First...
Page 39: Preparing For Printing
2. Preparing for Printing Setting Up the Hardware This section explains how to install the printer. Checking the Computer and Installation Area The printer's location should be carefully chosen because environmental conditions greatly affect its performance. The area where the printer is to be placed •...
Page 40 2. Preparing for Printing BPR172S BPR173S • White area: Permissible Range • Blue area: Recommended Range • The diagram below shows the ideal clearance for loading paper, replacing print cartridges, and removing jammed paper BPR205S a. If you attach the bypass tray (option), provide additional clearance of 29 cm (11.5 inches).
Page 41: Check The Power Source
Setting Up the Hardware Check the power source • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. • Place the machine on a strong and level surface. Otherwise, the machine might fall and cause personal injury.
Page 42: Checking The Supplied Items And Unpacking The Printer
2. Preparing for Printing Checking the Supplied Items and Unpacking the Printer • The machine weighs around 13.6 kg (30.0 lb) (16.1 kg (35.5 lb) with options installed). • Careless handling and over exertion when lifting can result in breakage and/or injury. •...
Page 43: Attaching The Options
Setting Up the Hardware BPR112S Remove the orange tape from the printer body. • We recommend you keep the box, so you can use it again when relocating the printer. • Remove all the orange tape, except the tape around the power cord. •...
Page 44: Installing The Print Cartridges
2. Preparing for Printing • For details about registering where to start printing on paper loaded in the paper feed unit, see p.174 "Registration". Installing the Print Cartridges • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.
Page 45 Setting Up the Hardware While pressing the recessed area ( ) of the right front cover, open the cover ( ). BPR113S Check the orientation of each cartridge, and then install them gently. BPR114S Install in the following order from the left: black, cyan, magenta, and yellow. Push in each cartridge.
Page 46: Plugging In The Power Cord And Turning The Power On
2. Preparing for Printing Plugging in the Power Cord and Turning the Power On Before connecting the printer to a computer, connect the printer's power cord and switch the printer on. • Only connect the machine to the power source described on this sheet. •...
Page 47: Loading Paper
Setting Up the Hardware Plug the power cord fully into the wall outlet. BPR117S The surface should be level within two degrees. Make sure the power cord is not trapped under the printer. Press the [Power] key. BYJ118S The printer starts feeding ink into its print heads (taking approximately 6 minutes). Make sure the "Ready"...
Page 48 2. Preparing for Printing Loading Paper into Tray 1 Follow the procedure below to load paper into tray 1. A4/Letter size paper is loaded here. • Load A4/Letter size paper in orientation. Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ).
Page 49 Setting Up the Hardware Load paper with the print side face down but not over the limit mark. BPR122S Squeeze the front end paper guide, and then slide it to meet the edge of the paper. BPR123S Push tray 1 gently in until it stops. BPR125S Loading Paper Larger than A4/Letter (Tray1) Follow the procedure below to use the paper tray extension for paper larger than A4/Letter size, such as...
Page 50 2. Preparing for Printing • Load Legal size paper in orientation. Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). BPR183S Pull tray 1 completely out. Take care not to drop it. Slide the tabs on both sides of the tray's interior to the unlocked position.
Page 51 Setting Up the Hardware Slide the tabs back into place to lock the paper tray extension into position. BPR168S While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR169S Do not use the paper tray extension for A4 (Letter) size paper or smaller paper.
Page 52 2. Preparing for Printing Squeeze the front end paper guide, and then slide it to meet the edge of the paper. BPR171S Push tray 1 gently in until it stops. BPR174S Pull out the output ramp extension. BPR175S Loading Paper into Bypass Tray (optional) Follow the procedure below to load paper into bypass tray.
Page 53: Printing A Configuration Page
Setting Up the Hardware Load paper in the bypass tray with the side to be printed on facing up. BPR126S Before loading narrow paper, position the side paper guides according to the paper size. BPR176S Printing a Configuration Page After setting up the hardware and before connecting the printer to a computer, make a test print by printing the configuration page.
Page 54 2. Preparing for Printing Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [List/Test Print], and then press the [#Enter] key. Menu: List/Test Print Press the [ ] or [ ] key to display [Config. Page], and then press the [#Enter] key. List/Test Print: Config.
Page 55: Connecting The Computer And Installing The Software (Usb Connection)
Connecting the Computer and Installing the Software (USB Connection) Connecting the Computer and Installing the Software (USB Connection) After setting up the hardware and making a test print, connect the printer to your computer. This section explains how to connect the printer to a computer using a USB cable, and how to install the software using "Quick Install".
Page 56: Quick Install For Usb
2. Preparing for Printing Remove the seal on the USB slot located on the rear of the printer, and then insert the USB cable's hexagonal (type B) plug firmly into the slot. BPR128S Insert the USB cable's rectangular (type A) plug firmly into the computer's USB slot. •...
Page 57 Connecting the Computer and Installing the Software (USB Connection) Notes on the Installation (USB Connection) If the message "Digital Signature Not Found" or the [Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: 1.
Page 58 2. Preparing for Printing Check the installation result, and then click [Next >]. Install User Guide. Click [Finish]. The printer driver and User Guide are now installed. If the message "Digital Signature Not Found" or the [Found New Hardware Wizard] or [Hardware Installation] dialog box appears, see "Notes on the Installation".
Page 59: Connecting The Computer And Installing The Software (Network Connection)
Connecting the Computer and Installing the Software (Network Connection) Connecting the Computer and Installing the Software (Network Connection) After setting up the hardware and making a test print, connect the printer to your computer. This section explains how to connect the printer to a computer via Ethernet cable, and how to use "Quick Install". Note that the GX e2600 cannot be connected to networks.
Page 60 2. Preparing for Printing GX e3350N BPR124S Connect the other end of the cable to the printer's network, such as to a hub. Check the LEDs on the Ethernet port GX e3300N BPR177S GX e3350N AKR136S 1. Indicator (green) Remains green as long as the machine is properly connected to the network via 100 BASE-TX cable. Unlit if 10 BASE-T cable is connected.
Page 61 Connecting the Computer and Installing the Software (Network Connection) Specifying Settings on the Control Panel Make the following network settings according to the network interface you are using. If you have connected the printer to a network, make the required network environment settings. The following table shows the control panel settings and their default values.
Page 62: Host Interface
2. Preparing for Printing Press the [Menu] key. BYJ127S The Menu screen appears on the display. Press the [ ] or [ ] key to display the [Host Interface] menu, and then press the [#Enter] key. Menu: Host Interface Press the [ ] or [ ] key to display [Network Setup], and then press the [#Enter] key. Host Interface: Network Setup Press the [ ] or [ ] key to select [IP Address], and then press [#Enter] key.
Page 63: Quick Install For Network
Connecting the Computer and Installing the Software (Network Connection) Repeating the steps, specify values in all fields, and then press the [#Enter] key. To return to the previous field, press the [Escape] key. Specify "Subnet Mask" and "Gateway Address" in the same way as when specifying the IP address.
Page 64 2. Preparing for Printing If the printer cannot be found and only "Printer Port" appears in the printer selection dialog box, either the printer's IP address has not been specified or the computer and printer are not on the same network segment.
Page 65: Checking The Printer Status And Settings Using The Printer's Control Panel (List/Test Print Menu)
Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu) Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu) Using the List/Test Print menu on the control panel, you can print a configuration page to check whether the printer is working properly and to ascertain the printer's status and settings.
Page 66: Confirming The Connection Method
2. Preparing for Printing Confirming the Connection Method This printer supports local and network connection. Before installing the drivers, check how the printer is connected. Follow the driver installation procedure that is appropriate to the connection method. • The printer driver for the 64-bit Windows is not included on the supplied CD-ROM. If your operating system is the 64-bit Windows, download the drivers from the supplier's Web site, and then store the files in an easily accessible folder.
Page 67 Confirming the Connection Method Installation Key Installed Software DeskTopBinder - SmartDeviceMonitor for Client DeskTopBinder - SmartDeviceMonitor for Client • Once the settings are complete, the printer becomes ready for use. • With a network connection, you can use the Windows printer port to send print jobs to the printer directly (peer-to-peer transfer) or use the printer as a network printer and send print jobs to the printer from a client computer via a print server.
Page 68: Installing The Pcl Or Rpcs Raster Printer Driver (Usb)
2. Preparing for Printing Installing the PCL or RPCS Raster Printer Driver (USB) This section explains how to install only the printer driver when the printer is connected to a computer via USB. If you installed the printer driver by performing Quick Install for USB, there is no need to install it again here.
Page 69 Installing the PCL or RPCS Raster Printer Driver (USB) Read the entire license agreement carefully. If you accept its terms, click [I accept the agreement.], and then click [Next >]. Click [Connected with USB cable], and then click [Next >]. Check again that the power of the printer is off, and then click [Next >].
Page 70: Sharing The Printer
2. Preparing for Printing • p.249 "If a Message Appears during Installation" • p.214 "If Test Print Fails" Sharing the Printer This section explains how to share the printer over a network by connecting it via USB to a computer acting as a print server.
Page 71 Installing the PCL or RPCS Raster Printer Driver (USB) Setting Up a Client Computer Follow the procedure below to configure a computer as a client computer and connect it to the shared printer. Make this setting when installing the printer driver from the CD-ROM provided. •...
Page 72 2. Preparing for Printing • When the CD-ROM is inserted, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the CD-ROM drive icon under [My Computer] or [Explorer], and then double-click [SETUP.EXE]. • If the message prompting you to restart the computer appears, restart the computer.
Page 73 Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) In the Host Interface menu, you can make network settings and settings for the computer to printer USB connection (if used).
Page 74 2. Preparing for Printing Subnet Mask You can specify the subnet mask. When DHCP is set to on, the subnet mask cannot be changed. To change it, set DHCP to off. Contact your network administrator for information about the network configuration. Default: 0.0.0.0 Gateway Address You can specify the gateway address.
Page 75: Changing The Host Interface Menu
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Changing the Host Interface Menu This section gives an example of changing a setting in the Host Interface menu. Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Host Interface], and then press the [#Enter] key. Menu: Host Interface Press the [ ] or [ ] key to display [I/O Timeout], and then press the [#Enter] key.
Page 76: Installing The Drivers For Network Connection
2. Preparing for Printing Installing the Drivers for Network Connection This section explains how to install the printer driver for a network printer and configure it according to the printer port. Note that the GX e2600 cannot be connected to networks. Using this Printer as the Windows Printing Port Network connections can be established through Ethernet.
Page 77: Installing The Pcl Or Rpcs Raster Printer Driver (Network)
Installing the Drivers for Network Connection Windows 2000/XP/Vista Windows Server 2003/2008 Print Server BPR131S • p.79 "Using as the Windows Network Printer" Installing the PCL or RPCS Raster Printer Driver (Network) Using the SmartDeviceMonitor for Client Port This section explains how to install the printer driver (TCP/IP) and set up the SmartDeviceMonitor for Client port.
Page 78 2. Preparing for Printing Double-click the printer name or click [+] to display the printer settings. The details shown in [Comment:], [Driver:], and [Port:] vary depending on the operating system, printer model, and port. Click [Port:], and then click [Add]. Click [SmartDeviceMonitor], and then click [OK].
Page 79 Enter the printer name or IP address in the [Printer Name or IP Address] box. The [Port Name] text box automatically obtains a port name. Change this name if necessary. When screen for Device selection appears, select "RICOH Network Printer C model". Click [Finish] in the [Add Standard TCP/IP Printer Port Wizard] dialog box.
Page 80 2. Preparing for Printing • If the message "Digital Signature Not Found" or the [Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. •...
Page 81: Using As The Windows Network Printer
Installing the Drivers for Network Connection Configure the default printer as necessary. Click [Continue]. The printer driver installation starts Select whether or not to open the Status monitor automatically. Click [Next >]. Click [Finish] in the installation completion dialog box. •...
Page 82 2. Preparing for Printing Read the entire license agreement carefully. If you accept its terms, click [I accept the agreement.], and then click [Next >]. Click [Connected via LAN]. Select the [Printer Name:] check box to select the printer models you want to use. The printer name can be changed in the [Change settings for 'Printer Name'] box.
Page 83: Installing The Desktopbinder - Smartdevicemonitor For Client
Installing the Drivers for Network Connection Installing the DeskTopBinder - SmartDeviceMonitor for Client Follows the procedure below to install the Installing DeskTopBinder - SmartDeviceMonitor for Client. • Only administrators can perform this installation. Log on as a member of the Administrators group. •...
Page 84: Paper
2. Preparing for Printing Paper This section explains the available paper types and how to load paper. Compatible Paper Types You can use various types of paper. • Plain paper This paper is normally used for copying and printing. Unlike inkjet plain paper or glossy paper, it is uncoated.
Page 85 Paper Type Size Paper capacity Plain / Inkjet Plain Paper A4 (210 × 297 mm) Maximum paper capacity: 250 sheets A5 (148 × 210 mm) Maximum paper output A6 (105 × 148 mm) capacity: 100 sheets B5 JIS (182 × 257 mm) Letter (8 "...
Page 86 2. Preparing for Printing Type Size Paper capacity Plain / Inkjet Plain Paper A4 (210 × 297 mm) Maximum paper capacity: 100 sheets A5 (148 × 210 mm) Maximum paper output A6 (105 × 148 mm) capacity: 100 sheets B5 JIS (182 × 257 mm) Letter (8 "...
Page 87: Paper Handling Precautions
Paper Under the PCL driver, the available custom size is 139.7-355.9mm (5.50-14.01 inch) (Vertical) ×55.0-216.0 mm (2.17-8.50 inch) (Horizontal). • Thick paper: 157 g/m (42 lb.) or more Paper Handling Precautions To ensure optimum print results, take care when handling paper before and after printing. Loading Precautions To ensure correct printing, handle the paper carefully.
Page 88: Compatible Paper Sizes For The Duplex Unit
2. Preparing for Printing BPR139S • Before loading envelopes, make sure their edges are sharply creased by rubbing the edges with a pen or similar object. BPR165S Correct Orientation of Pre-printed Paper When Loaded in the Tray 1 Load paper print side down, shorter edge pointing in the paper feed direction. Set paper according to the orientation of the print image, as follows.
Page 89: Paper Storage Precautions
Paper Type Size Paper capacity Plain / Inkjet Plain Paper A4 (210 × 297 mm) A5 (148 × 210 mm) A6 (105 × 148 mm) B5 JIS (182 × 257 mm) Letter (8 " × 11") " × 5 " Executive (7 "...
Page 90 2. Preparing for Printing • Store paper flat. • Store unused paper in the original package. Paper Type Precautions Plain paper • Use the bypass tray to print on thick paper (157 g/m (42 lb.) or more). • The only type of A6 (105 × 148 mm (4.2 × 5.9 inches)) paper that can be loaded in tray 1 is that of 104.7g/m (28.0 lb.).
Page 91 Paper Envelopes • Up to 20 envelopes can be loaded in tray 1. • Flatten envelopes. • Load envelopes carefully, because the printable area depends on the orientation. • Set the envelope selector to the rear position before printing. • Duplex printing is not supported. Thick paper •...
Page 92: Printable Area
2. Preparing for Printing • dark in places • irregular in length and proportion • Even if compatible paper types are used, print quality may be lower than usual or paper jams may occur if the paper was improperly stored. Printable Area Printable and unprintable areas BPR195S...
Page 93 Paper BPR196S a. Output Direction b. Printable Area c. 8 mm (0.4 inches) d. 38 mm (1.5 inches) e. 3 mm (0.2 inches)
Page 94: Specifying The Paper Settings Using The Printer's Control Panel (Paper Input Menu)
2. Preparing for Printing Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) This section explains the settings you can specify in the Paper Input menu, such as those for the size and type of the paper loaded in each tray. The very first time you load paper or anytime you change to a different size or type of paper, you must specify the paper settings using "Paper Input Menu"...
Page 95: Paper Input
Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) On the control panel, press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Paper Input], and then press the [#Enter] key. Menu: Paper Input Press the [ ] or [ ] key to display [Tray Paper Size], and then press the [#Enter] key.
Page 96 2. Preparing for Printing...
Page 97: Printer Driver
3. Printer Driver Two Types of Printer Properties Dialog Box There are two types of printer properties dialog box, namely: Custom Setting and Multi-tab. The default is Custom Setting. • Custom Setting This type is suitable for users who rarely need to change printer properties settings and print using generally the same settings.
Page 98: Opening From An Application
3. Printer Driver Click the icon of the printer, and then click [Printing Preferences...] on the [File] menu. The printing preferences dialog box appears. Opening from an Application If you open the printer properties dialog box from an application, the factory settings appear. Change the settings as required and carry out printing.
Page 99: Specifying Settings On [Accessories] Tab
Specifying Settings on [Accessories] Tab Specifying Settings on [Accessories] Tab If the printer and computer are not configured for bidirectional communication, open the printer driver and specify the optional units attached to the printer and the size and type of paper loaded in the printer. Conditions for Bidirectional Communication Bidirectional communication allows information about paper size and feed direction settings to be automatically sent to the printer.
Page 100 3. Printer Driver Click the [Accessories] tab. If options in the [Accessories] tab are disabled, bidirectional connection is enabled. In this case, no change is necessary for option settings. Select options installed from the [Select printer options:] area, and then make the necessary settings.
Page 101: Printing
Printing Printing Follow the procedure below to print on plain paper. • You can load 100 sheets in the optional bypass tray unit. • Curled paper may jam. Straighten any curls within 2 mm (0.08 inches) before loading. • Load paper with the print side face down in the paper trays. •...
Page 102: Unauthorized Copy Control
3. Printer Driver Make print settings, and then click [OK]. • Loadable paper sizes, quantities, and paper types vary according to each paper tray. • If you set [Paper Type:] to [Glossy Paper] in the printer properties dialog box, be sure to remove each sheet as it is delivered to the output ramp.
Page 103 Printing Printing a document using [Data security for copying] BPR199S 1. The pattern and text you have set is printed. a: Text b: Pattern 2. The document is copied to the machine that the Copy Data Security unit is installed. 3.
Page 104: Important Notice
3. Printer Driver • When selecting [Economy Color], [Unauthorized copy...] is not available. • When selecting [Use error diffusion] and [Whole page], [Unauthorized copy...] is not available. Important Notice • The supplier does not provide warranty regarding the appearance of print patterns and other copy protection features.
Page 105: Canceling Printing
Canceling Printing Canceling Printing Print jobs can be canceled from either a printer or computer. How to cancel print jobs differs according to their job status. Check the job status first. Canceling a Print Job Being Printed Cancel the print job from the Status monitor or by pressing the [Job Reset] key of the printer. Canceling a print job in queue Cancel the print job from the taskbar of the computer.
Page 106: Canceling Printing From The Taskbar
3. Printer Driver If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is blinking), that print job is also canceled. Press the [Job Reset] key. BYJ134S The confirmation screen appears. Press the [#Enter] key.
Page 107: Selecting The Printer Driver Language
Selecting the Printer Driver Language Selecting the Printer Driver Language This section explains how to select the language used for the settings and messages displayed on the Printer Driver. Open the printer properties dialog box. Click [Printing Preferences]. Click the [Printer Configuration] tab. Click [Environment Settings...].
Page 108 3. Printer Driver Click [Environment Settings...] ( ). BPR204S In the language list (shown below), find the language you require. The languages in the list appear in the following order: • 1.Japanese • 2.English • 3.German • 4.French • 5.Italian •...
Page 109: Monitoring And Configuring The Printer
4. Monitoring and Configuring the Printer Using the Status Monitor Using the Status monitor, you can check the print job status, error messages amount of remaining ink, and other printer status information. • p.195 "Replacing a Print Cartridge" • p.255 "Status Monitor Errors" •...
Page 110: Using Smartdevicemonitor For Client
4. Monitoring and Configuring the Printer Using SmartDeviceMonitor for Client SmartDeviceMonitor for Client is an application that has functions such as the peer-to-peer printing machine monitoring. We recommend you install this application on the client computer. • Operating System: Windows 2000 Protocol Stack TCP/IP protocol supplied with Windows 2000 •...
Page 111: Using Notification Via Smartdevicemonitor For Client
Using SmartDeviceMonitor for Client • View up to 100 print jobs that belong to you. • The status monitor function might not be able to monitor all possible items or events. Using Notification via SmartDeviceMonitor for Client This section explains how to use the Notification function in SmartDeviceMonitor for Client. If a client computer uses SmartDeviceMonitor for Client to access a network printer, you can specify the Notification setting to allow the computer to receive print job status notification.
Page 112: Specifying The Settings For Monitoring The Printer
4. Monitoring and Configuring the Printer Specifying the Client Computer Settings Follow the procedure below to make the settings on the client. On the [Start] menu, point to [All Programs], point to [DeskTopBinder], [SmartDeviceMonitor for Client], and then click [Extended Features Settings]. The Extended Features Settings dialog box opens.
Page 113: Displaying The Printer Status
Using SmartDeviceMonitor for Client Displaying the Printer Status You can display the printer status. Launch SmartDeviceMonitor for Client. Right-click the SmartDeviceMonitor for Client icon. The printer status is reflected in the SmartDeviceMonitor for Client icon in the taskbar system tray. To monitor the status in more detail, right-click the SmartDeviceMonitor for Client icon, and then select the printer you want to monitor.
Page 114: Using Web Browser
4. Monitoring and Configuring the Printer Using Web Browser The GX e3300N and GX e3350N can be configured and monitored through a Web browser. The GX e2600 has no networking capability and is therefore not operable through a Web browser. Available operations The following operations can be remotely performed using Web browser from a client computer.
Page 115: Displaying Top Page
Using Web Browser Displaying Top Page This section explains the Top Page and how to display Web browser. Launch the Web browser. In the Web browser's address bar, enter "http://(printer's IP address)/" to access the printer. If a DNS server is in use and the printer's host name has been specified, you can enter the host name instead of the IP address.
Page 116: Menu
4. Monitoring and Configuring the Printer To refresh the entire Web browser window, click [Refresh] on the Web browser tool bar. Menu This section explains the items in the Web browser menu. BPR136S 1. Home The [Status] and [Device Info] tab are displayed. Details of the tab menu are displayed on the work area. 2.
Page 117: Changing The Printer Settings (Gx E3350N Only)
Using Web Browser Changing the Printer Settings (GX e3350N only) You can change the printer settings. Launch the Web browser. In the address bar, enter "http://(printer's IP address or host name)/". Click [Configuration], and then click [General Settings]. A dialog box for entering the user name and password opens. Enter the user name and password, and then click [OK].
Page 118 4. Monitoring and Configuring the Printer • The paper size is wrong. • The paper size and type are wrong. • A cover is open. • The paper has been loaded incorrectly. • The machine is out of its operational temperature range. Flowchart showing how to specify notification by e-mail Specify the printer setting.
Page 119 Using Web Browser Functions Selectable value Default Administrator E-mail Address 127 characters max. (1-byte None alphanumerics) Text in E-mail 255 characters max. (1-byte None alphanumerics) (2-byte characters available) Specifying SMTP Authentication By specifying the SMTP authentication setting, you can send e-mails to destinations where the e-mail server carries out SMTP authentication.
Page 120 4. Monitoring and Configuring the Printer If you set [POP Authentication Encryption] to [Auto], the printer will try logging on by APOP login, and then in plain text. If you set [POP Authentication Encryption] to [On], the printer will try logging on only by APOP login. If you set [POP Authentication Encryption] to [Off], the printer will try logging on only in plain text.
Page 121 Using Web Browser Functions Selectable value Default E-mail Language English English Japanese French German Italian Spanish Dutch Swedish Norwegian Danish Portuguese Finnish E-mail Language Polish English Czech Hungarian Russian Subject 31 characters max. (1-byte None alphanumerics) (2-byte characters available) Text 255 characters max.
Page 122 4. Monitoring and Configuring the Printer Functions Selectable value Default E-mail Address 127 characters max. (1-byte None alphanumerics) Error Notification This section lists the settings for notification by e-mail. Functions Selectable value Default Printer Error Cartridge Empty Cartridge Almost Empty Replace Ink Collector Unit Ink Collector Unit Near Full No Paper...
Page 123 Using Web Browser Functions Selectable value Default Unit/Cartridge Not Set Out of Printable Temperature Range Auto E-mail Notification: Counter Notification Group Group to Notify Functions Selectable value Default E-mail Language English English Japanese German French Italian Spanish Dutch Swedish Danish Norwegian Portuguese Finnish...
Page 124 4. Monitoring and Configuring the Printer GX e3350N: Destination 1-10 Functions Selectable value Default Name 19 characters max. (1-byte None alphanumerics) (2-byte characters available) E-mail Address 127 characters max. (1-byte None alphanumerics) Counter Notification Functions Selectable value Default Machine Total Auto E-mail Notification: Error Notification Printer Error Functions...
Page 125 Using Web Browser Functions Selectable value Default Notify within 30 (minutes) Cartridge Almost Empty Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (%) Replace Ink Collector Unit Functions Selectable value Default Notify when error Occurs Occurs Notify within...
Page 126 4. Monitoring and Configuring the Printer Ink Collector Unit Near Full Functions Selectable value Default Notify when error Occurs Occurs Notify within 30 (minutes) No Paper Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Paper Misfeed Functions...
Page 127 Using Web Browser Functions Selectable value Default Notify within 30 (minutes) Paper Size Mismatch Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Paper Type Mismatch Functions Selectable value Default Occurs Notify when error Occurs Occurs &...
Page 128 4. Monitoring and Configuring the Printer Functions Selectable value Default Notify within 30 (minutes) Paper Size and Type Mismatch Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Cover Open Functions Selectable value Default Occurs Notify when error...
Page 129 Using Web Browser Functions Selectable value Default Notify within 30 (minutes) Unit/Cartridge Not Set Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Out of Printable Temperature Range Functions Selectable value Default Notify when error Occurs Occurs Notify within...
Page 130: About The Web Browser Help
4. Monitoring and Configuring the Printer Auto E-mail Notification: Counter Notification Machine Total Functions Selectable value Default Number of Pages Notification Method Number of Pages Number of Pages & Monthly Notify Every 100 (pages) 1000 2000 (pages) Notification Day 1-28 (days) 1 (day) About the Web Browser Help Using "Settings", you can view help on the things you can do through the Web browser.
Page 131: Snmp
SNMP SNMP The Ethernet interface includes the Simple Network Management Protocol (SNMP) agent for UDP. Using the SNMP manager, you can obtain printer data. The default community name is "public". Using this community name, you can obtain MIB data. The GX e3300N and GX e3350N can be configured and monitored through a Web browser. The GX e2600 has no networking capability and is therefore not operable through a Web browser.
Page 132 4. Monitoring and Configuring the Printer...
Page 133: Using The Printer With A Macintosh
5. Using the Printer with a Macintosh System Requirements for Macintosh Operating System (for Macintosh) • PowerPC-Based Macintosh: Mac OS X 10.3 or later • Intel-Based Macintosh: Mac OS X 10.4.5 or later • The operating environment for the printer driver depends on the application in use. •...
Page 134: Preparing For Printing (For Macintosh)
5. Using the Printer with a Macintosh Preparing for Printing (for Macintosh) For details about preparing to print from a Macintosh computer, see the following sections: Checking the printer status and settings using the printer's control panel See p.63 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)"...
Page 135: Installing The Printer Driver Under Mac Os X
Installing the Printer Driver under Mac OS X Installing the Printer Driver under Mac OS X This section explains how to install the printer driver. After installing the printer driver, adjust the settings as necessary. If using the GX e3300N/GX e3350N, install the driver from the CD-ROM provided with the printer. If using the GX e2600, download the driver from the Web site.
Page 136: Specifying The Printer Settings On A Macintosh
5. Using the Printer with a Macintosh After reading the displayed message, and then click [Continue]. The following message is displayed: "Welcome to the product name installer" Click [Continue]. The software license agreement appears in the [Software License Agreement] dialog box. After reading the agreement, and then click [Continue].
Page 137 Installing the Printer Driver under Mac OS X The [Printer List] appears. From the list of printers, select a printer that is automatically recognized by plug-and-play, and then delete it. Click [ ]. The confirmation screen appears. Click [OK]. Click [ ]. The add printer screen appears.
Page 138 Select [Select a driver to use...] in the [Print Using] field, and then select a printer in the list. Under Mac OS X 10.3.x - 10.4.x, select [RICOH] in the [Printer Using] field, and then select a printer in the [Model Name] list.
Page 139 Installing the Printer Driver under Mac OS X • For details about setting [Adjust Color Density...], see the printer driver Help.
Page 140: Printer Properties Dialog Box On A Macintosh
5. Using the Printer with a Macintosh Printer Properties Dialog Box on a Macintosh This section describes the printer properties dialog box and explains how to open it. Dialog Boxes for Printer Settings on a Macintosh The dialog boxes for specifying the printer driver settings consist of the Page Setup dialog and Print dialog. The printer settings can be adjusted in [Maintenance Utility].
Page 141 Printer Properties Dialog Box on a Macintosh • For details about specifying the printer driver settings, see p.133 "Installing the Printer Driver under Mac OS X". Displaying the Page Setup dialog on a Macintosh From the application's File menu, click [Page Setup...]. The Page Setup dialog appears.
Page 142 5. Using the Printer with a Macintosh The [Printer List] appears. From the [Print & Fax], select the printer you want to use, and then click [Open Print Queue...]. If you want to use a network printer, select it according to its name of the printer. On the [Print &...
Page 143: Printing With A Macintosh
Printing with a Macintosh Printing with a Macintosh This section explains how to start and stop printing. Basic Printing Procedure for Macintosh This section explains the basic procedure for printing from an application. Printing on a Macintosh • Install the printer driver and configure the printer settings in advance. In the application, open the file you want to print.
Page 144 5. Using the Printer with a Macintosh Printing on Paper in a Paper Tray with a Macintosh This section explains how to load paper in the paper tray and print on it. • Curled paper may jam. Straighten any curls within 2 mm (0.08 inches) before loading. •...
Page 145 Printing with a Macintosh To display the [Setup] settings, using the pop-up menu in the middle-right of the dialog box, switch from [the name of the application in use] to [Printer Features], and then select [Setup] from the [Feature Sets:] pop-up menu. After selecting the paper type as required, switch the envelope selector to "...
Page 146: Canceling A Print Job On A Macintosh
5. Using the Printer with a Macintosh Make sure [Bypass Tray] is selected from the [Paper Feed] settings. Slide the bypass tray guides into position according to the paper size. Insert a sheet of paper into the bypass tray with the print side face up. Insert the sheet straight into the bypass tray.
Page 147 Printing with a Macintosh • For details about the print job queue window, see p.151 "Displaying the Printer Status on a Macintosh". Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh) You can cancel a print job while it is being transmitted or printed. Check that printing has started.
Page 148: Notes On/Limitations Of Printing Using A Mac
5. Using the Printer with a Macintosh Notes on/Limitations of Printing Using a Mac • To specify a paper tray under Mac OS X v10.3.x or v10.4.x, you must specify which tray you want to use in the [All pages from], [First page from], and [Remaining from] pop-up menus in the [Paper Feed] settings.
Page 149 Notes on/Limitations of Printing Using a Mac Japanese envelope #3 Japanese envelope #4 Yoh #4 envelope Com10 Env. Monarch Env. C5 Envelope C6 Envelope DL Envelope • If you specify a custom size outside the range of the selected paper tray, the tray selection setting will change automatically to [Auto Tray Select].
Page 150 5. Using the Printer with a Macintosh • If you are using Mac OS X v10.3.x or v10.4.x and specify the following combinations of printing modes, [Color Ink Saving] - [Color Mode] will be unavailable. If you specify [Color Ink Saving], the color mode will change automatically to [Color].
Page 151 Notes on/Limitations of Printing Using a Mac Number of Print Head Bi-/Uni-directional Resolution Paper Type Passes Printing 600 dpi Postcard Unidirectional 600 dpi Postcard Unidirectional 600 dpi Envelope Unidirectional 600 dpi Envelope Unidirectional 600 dpi Thick Unidirectional 600 dpi Thick Unidirectional 600 dpi Inkjet Postcard...
Page 152: Monitoring And Configuring The Printer (For Macintosh)
5. Using the Printer with a Macintosh Monitoring and Configuring the Printer (for Macintosh) For details about using a Macintosh to obtain a list of the printer's settings, the printer's status, or similar printer information, see the following section: Checking the printer's status or changing the printer's network settings using a Web browser See p.112 "Using Web Browser"...
Page 153: Displaying The Printer Status On A Macintosh
Displaying the Printer Status on a Macintosh Displaying the Printer Status on a Macintosh Using the Status Monitor, you can display the amount of ink left and other printer status details on the computer. You can also check any errors that occur in the print job queue window. The print job queue window opens automatically when you execute a print command.
Page 154 5. Using the Printer with a Macintosh • For details about displaying the [Print & Fax], see p.139 "Displaying the Print dialog on a Macintosh".
Page 155: Opening Help On A Macintosh
Help]. The Help screen appears. Under Mac OS X 10.3.x - 10.4.x, start Help Viewer from Mac Help, and then select [RICOH RPCS Raster Help] from the [Library] menu. • For details about displaying the [Setup] or [Paper Feed] settings, see p.139 "Displaying the Print dialog on a Macintosh".
Page 156: Maintaining (For Macintosh)
5. Using the Printer with a Macintosh Maintaining (for Macintosh) For details about maintaining and managing the printer with a Macintosh computer, see the following sections: Checking the number of printed pages using the control panel See p.161 "Checking the Number of Printed Pages using the Control Panel (Counter Menu)" Performing maintenance using the control panel See p.163 "Performing Maintenance using the Control Panel (Maintenance Menu)"...
Page 157: Troubleshooting (For Macintosh)
Troubleshooting (for Macintosh) Troubleshooting (for Macintosh) Printing will not start See p.218 "Printing Will Not Start" Paper is not fed or delivered normally See p.220 "Paper Is Not Fed or Delivered Normally" Paper jam See p.222 "Paper Jam" Print results are not satisfactory See p.243 "Print Results Are Not Satisfactory"...
Page 158: Updating The Printer Driver On A Macintosh
5. Using the Printer with a Macintosh Updating the Printer Driver on a Macintosh Checking the Version of the Printer Driver on a Macintosh This section explains how to check the version of the current printer driver. Display the [Print & Fax]. Under Mac OS X 10.3.x - 10.4.x, Display the [Printer List].
Page 159 Updating the Printer Driver on a Macintosh The printer is deleted from [Printer List]. Click [OK]. The printer is deleted from [Print & Fax]. Click [Quit System Preferences] on the [System Preferences] menu. The [System Preferences] closes. Under Mac OS X 10.3.x - 10.4.x, click [Quit Printer Setup Utility] on the [Printer Setup Utility] menu. The [Printer Setup Utility] closes.
Page 160: Software On The Cd-Rom For Macintosh
5. Using the Printer with a Macintosh Software on the CD-ROM for Macintosh This section describes the CD-ROM supplied with the printer. Files for Macintosh The following is a list of the files on the CD-ROM. File Name product name_Mac_OS_X RPCS Raster Printer Driver for Macintosh •...
Page 161: Manuals (Html Files) For Macintosh
Software on the CD-ROM for Macintosh • For details about using the printer driver, see the printer driver Help. Manuals (HTML files) for Macintosh This section gives the location of the manuals. File Location The manuals are in the following folders on the supplied CD-ROM. MANUAL_HTML\LIST...
Page 162 5. Using the Printer with a Macintosh...
Page 163: Maintaining
6. Maintaining Checking the Number of Printed Pages using the Control Panel (Counter Menu) You can check and print out the printer's counter figures. Counters show the number of prints made by the printer. Print counter numbers do not include test patterns printed using "Maintenance", system configurations printed using "List/Test Print", and counter printouts made using "Counter".
Page 164 6. Maintaining Press the [Menu] key. BYJ127S Press [ ] or [ ] to display [Counter], and then press the [#Enter] key. Menu: Counter Press [ ] or [ ] to display [Show Counter], and then press the [#Enter] key. Menu: Show Counter Press [ ] or [ ], and then check the [Color], [Black], and [EconClr] on the display.
Page 165: Performing Maintenance Using The Control Panel (Maintenance Menu)
Performing Maintenance using the Control Panel (Maintenance Menu) Performing Maintenance using the Control Panel (Maintenance Menu) Using the Maintenance menu, you can specify printer maintenance settings for adjusting settings such as gradation and density. Nozzle Check You can print a test pattern to check whether the inks are being correctly ejected from the print head nozzles.
Page 166: Nozzle Check
6. Maintaining The interval must be long enough to allow a sheet to dry. • Off • 1 sec • 2 sec • 5 sec • 10 sec • 15 sec • 20 sec Default: Off Dry-delay (Dup) To prevent spoiling of duplex-printed copies, select a print delivery interval to allow them to dry. The interval must be long enough to allow a duplex-printed sheet to dry.
Page 167: Print Pattern
Performing Maintenance using the Control Panel (Maintenance Menu) Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Nozzle Check], and then press the [#Enter] key. Maintenance: Nozzle Check Press the [#Enter] key.
Page 168: Head-Cleaning
6. Maintaining BPR212S Head-cleaning Follow the procedure below to perform a normal print head cleaning. Perform a head cleaning when a particular color cannot be printed or print images are blurred. Head cleaning consumes ink. When the Print cartridge is empty, replace it instead of performing a print head cleaning. After a Print cartridge is replaced, a print head cleaning will be automatically performed.
Page 169 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Head-cleaning], and then press the [#Enter] key. Maintenance: Head-cleaning Press the [ ] or [ ] key to select a color, and then press the [#Enter] key.
Page 170 6. Maintaining Press the [ ] key. BYJ191S The following message appears: Press # to clean heads Press the [#Enter] key. BYJ161S Head cleaning starts. Hold the [Form Feed] key down for three seconds. BYJ143S Head cleaning starts.
Page 171: Head-Flushing
Performing Maintenance using the Control Panel (Maintenance Menu) Head-flushing Follow the procedure below to perform a thorough print head cleaning. Since this consumes more ink than a normal head cleaning does, perform this when the problem persists after performing a normal head cleaning.
Page 172: Head Position
6. Maintaining BYJ160S 1. Head 1 (Yellow/Magenta) 2. Head 2 (Black/Cyan) Press the [#Enter] key. Press # to flush heads Head flushing starts. Maintenance in process... Press the [Online] key. The initial screen appears. Head Position Follow the procedure below to print a test pattern and adjust the print head positions if vertical lines are printed unaligned or printed colors look blurred.
Page 173: High Speed
Performing Maintenance using the Control Panel (Maintenance Menu) Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Head Position], and then press the [#Enter] key. Maintenance: Head Position Press the [ ] or [ ] key to display [Pr.Test Pattern], and then press the [#Enter] key.
Page 174: Adj.paper Feed
6. Maintaining BBF010S Press the [ ] or [ ] key to display [Adjustment], and then press the [#Enter] key. Press the [ ] or [ ] key to select a resolution from step 5, and then press the [#Enter] key. Adjustment: High Speed Press the [ ] or [ ] key to select a line, and then press the [#Enter] key.
Page 175 Performing Maintenance using the Control Panel (Maintenance Menu) Slide the envelope selector to the forward position. BPR137S Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Adj.Paper Feed], and then press the [#Enter] key.
Page 176: Registration
6. Maintaining BPR214S When horizontal lines beside the lightest gray square are broken, select the optimal adjustment value by referring to the lines broken in the opposite direction. When the "+2" square is the lightest gray square and the "+6" horizontal lines are broken in the opposite direction, the optimal adjustment value is between "+3"...
Page 177: Plain Paper
Performing Maintenance using the Control Panel (Maintenance Menu) Slide the envelope selector to the forward position. BPR137S Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Registration], and then press the [#Enter] key.
Page 178 6. Maintaining A test pattern to adjust the print start position is printed. Check the optimal adjustment values on the printed test pattern. Fold the test pattern sheet in half lengthwise. BPR197S The optimal adjustment value is the difference between the single vertical line and the cross's vertical line that you can see when the folded paper is held up to light.
Page 179: Setting The Date And Time
Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to select a paper type, and then press the [#Enter] key. Adjustment: *Plain Paper Press the [ ] or [ ] key to enter the adjustment values (-4.0 to +4.0) in the [Read Direction] from step 7, and then press the [#Enter] key.
Page 180 6. Maintaining Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Date Setting], and then press the [#Enter] key.
Page 181: Time Setting
Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Time Setting], and then press the [#Enter] key.
Page 182: De-Condensation
6. Maintaining Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Time Zone], and then press the [#Enter] key.
Page 183 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [De-condensation], and then press the [#Enter] key. Maintenance: De-condensation Three sheets are fed through the printer without anything being printed on them. Switch the printer off and then back on again.
Page 184: Specifying System Settings Using The Control Panel (System Menu)
6. Maintaining Specifying System Settings using the Control Panel (System Menu) You can set basic functions required to use the printer. The printer can be used on factory default, but the configuration can be changed depending on the condition of the user. The changed condition holds even if the printer is turned off.
Page 185 Specifying System Settings using the Control Panel (System Menu) • 60 minutes Default: 5 minutes Notify by Email You can specify whether or not to send notification that a printer error has occurred to a particular e- mail address. After changing this setting, turn the printer off and then back on. The GX e3300N and GX e3350N can be configured and monitored through a Web browser.
Page 186 6. Maintaining • 7 ×10 • 8×13 • 8 ×13 • 8 ×13 • 16K (195×267) • 4 ×9 • 3 ×7 • C5 Env (162×229) • C6 Env (114×162) • DL Env (110×220) • Custom Size Default: A4 (210×297) Paper Type You can select the default paper type.
Page 187 Specifying System Settings using the Control Panel (System Menu) • Off • Short Edge Bind • Long Edge Bind Default: Off Blank Pg. Print Specify whether or not to print blank pages. • On • Off Default: On Tray Switching You can set to switch the paper tray.
Page 188 6. Maintaining : Default: Dark Color Mode You can select the default color mode. • Color • Economy Color • Black and White Default: Color Recycl.Ppr.Mode You can enable this to print on recycled paper. • Off • On Default: Off Env.Slctr.Alert You can specify whether or not to enable the Env.Slctr.Alert function.
Page 189: Changing The System Menu
Specifying System Settings using the Control Panel (System Menu) Changing the System Menu This section explains setting Energy Saver mode as an example of how to change a System menu setting. Press the [Menu] key. BYJ127S Press [ ] or [ ] key to display [System], and then press the [#Enter] key. Menu: System Press [ ] or [ ] key to display [Energy Saver], and then press the [#Enter] key.
Page 190: Specifying Pcl Settings Using The Control Panel (Pcl Menu)
6. Maintaining Specifying PCL Settings using the Control Panel (PCL Menu) You can set conditions when using PCL for printing. Orientation You can select the page orientation. • Portrait • Landscape Default: Portrait Form Lines You can specify the number of lines per page between 5 and 128. Default: •...
Page 191 Specifying PCL Settings using the Control Panel (PCL Menu) Default: 10.00 pitch This setting is effective only for fixed-space fonts. Symbol Set You can specify the character set for the default font. Available sets are as follows: Roman-8, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Math-8, PS Math, VN Math, Pifont, Legal, ISO 4, ISO 6, ISO 11, ISO 15, ISO 17, ISO 21, ISO 60, ISO 69, Win 3.0 Default: PC-8...
Page 192: Changing The Pcl Menu
6. Maintaining Changing the PCL Menu This section explains setting the symbol set mode as an example of how to change a PCL menu setting. Press the [Menu] key. BYJ127S Press [ ] or [ ] key to display [PCL Menu], and then press the [#Enter] key. Menu: PCL Menu Press [ ] or [ ] key to display [Symbol Set], and then press the [#Enter] key.
Page 193: Selecting The Control Panel Language
Selecting the Control Panel Language Selecting the Control Panel Language This section explains how to select the language used for the settings and messages displayed on the control panel. Press the [Menu] key. BYJ127S Press the [ ] or [ ] key to display [Language], and then press the [#Enter] key. Menu: Language Press the [ ] or [ ] key to select the language, and then press the [#Enter] key.
Page 194 6. Maintaining Press the [ ] key once, and then press the [#Enter] key. The Language setting appears. In the language list (shown below), find the language you require. On the printer's control panel, the names of the available languages appear in English. Language List Language Name Displayed on Control Panel Language...
Page 195: Restricting Printer Functions
Restricting Printer Functions Restricting Printer Functions This section explains how to lock keys on the printer's control panel to prevent general users from changing settings and performing certain functions. By locking certain control panel keys, you can prevent users other than the administrator from doing the following: •...
Page 196 6. Maintaining Simultaneously hold the [ ], [Escape], and [#Enter] keys down for 3 seconds, and then [#Enter] key. The following message appears: Press # to unlock Press the [#Enter] key. The following message appears: Panel Unlocked The initial screen appears.
Page 197: Replacing A Print Cartridge
Replacing a Print Cartridge Replacing a Print Cartridge Follow the procedure below to replace a Print cartridge. Checking the Remaining Ink Follow the procedure below to check when to replace Print cartridges using the Status monitor or the cartridge replacement indicators. Checking the cartridge replacement indicators of the printer control panel BPR201S The illustration above indicates the control panel is indicating that the cyan print cartridge is empty.
Page 198 6. Maintaining Check the cartridge status. The illustration above indicates the cyan ink has completely run out. A red background in the image indicates that printing is not possible. Check which color of cartridge needs to be replaced, and then replace it. From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 199: Replacing A Print Cartridge
Replacing a Print Cartridge BPR193S • Be sure to insert the print cartridges correctly. If you insert them incorrectly, Status Monitor might not be able to detect the amount of ink that is remaining in the cartridges. For details about handling the print cartridges, see p.199 "Handling Print Cartridges".
Page 200 6. Maintaining While pressing the recessed area ( ) of the right front cover, open the cover ( ). BPR113S Take out the empty cartridges. When doing this, be sure to hold the printer firmly so that it does not move. BPR140S Check the cartridges' orientation, and then install them gently.
Page 201: Handling Print Cartridges
Replacing a Print Cartridge Close the right front cover. BPR115S • p.315 "Recommended Consumables" Handling Print Cartridges Important points about handling Print cartridges are explained. • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.
Page 202 6. Maintaining • Do not take apart Print cartridges. • Do not open the right front cover except when installing Print cartridges. Do not turn off the power or unplug the power cord during the process of installing the cartridges. •...
Page 203: Replacing An Ink Collector Unit
Replacing an Ink Collector Unit Replacing an Ink Collector Unit Follow the procedure below to replace an ink collector unit. • Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
Page 204 6. Maintaining While pressing the recessed area ( ) of the right front cover, open the cover ( ). BPR113S Wait at least five seconds, and then remove the full ink collector unit from the printer. BPR185S When pulling the unit out, keep the unit level and press on the area marked "Push". Put the Ink collector unit in the supplied plastic bag.
Page 205 Replacing an Ink Collector Unit Insert the new ink collector unit. BPR187S Slide the ink collector unit carefully into the printer, until you hear it click. BPR194S Close the right front cover.
Page 206: Cleaning
6. Maintaining Cleaning Clean the outside of the printer regularly to maintain the condition of the printer. • To avoid hazardous electric shock, do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service representative.
Page 207: Moving
Moving Moving The precautions when moving the printer a short distance or long distance are explained. Moving a Short Distance Take the following precautions when moving the printer a short distance - for instance, when attaching an optional tray or relocating the printer inside the same room. •...
Page 208 6. Maintaining Pack the printer for transport when moving it a long distance such as when changing office or residence. Disconnect all cables, place the printer in the box it was in when purchased, and transport in a level manner. Contact sales or service representative for details.
Page 209: Disposing
Disposing Disposing Consult with an authorized dealer to dispose of the printer. When disposing of the printer yourself, be sure to comply with local disposal regulations.
Page 210: When Not Using For A Long Period Of Time
6. Maintaining When Not Using for a Long Period of Time If the printer will not be used for a long time, turn its power off, disconnect the USB cable, and then unplug it from the wall outlet. It is recommended to print at least once a month, because the printer consumes a considerable amount of ink for periodic maintenance and print head cleaning when switched on after a long period of inactivity.
Page 211: Troubleshooting
7. Troubleshooting Software Cannot Be Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons When the printer driver is properly installed, the icon of the printer appears in the [Printers and faxes] folder.
Page 212 7. Troubleshooting Quick Install for USB The CD-ROM may not be inserted properly. Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly. The power cord or USB cable may not be properly Check that the power cord and USB cable are connected.
Page 213 Software Cannot Be Installed An error occurs during software installation. If an error occurs because the printer is detected as an unidentified device, follow the instructions under "The USB connection does not work". If this does not solve the problem, do the following: First reboot Windows.
Page 214: Printer Driver Cannot Be Installed
7. Troubleshooting A newer version of SmartDeviceMonitor for If the version of SmartDeviceMonitor for Client Client is already installed. already installed in the computer is newer than that on the CD-ROM, you cannot use "Quick Install" to install the printer driver. Install the printer driver, and then create the port.
Page 215 Software Cannot Be Installed • For details about deleting the device, see p.216 "Deleting Devices". • For details about [Quick Install for USB], see p.54 "Quick Install for USB".
Page 216: If Test Print Fails
7. Troubleshooting If Test Print Fails This section explains how to troubleshoot Test Print problems. The power cord or USB cable or Ethernet cable is Check that the power cord and USB cable, Ethernet not properly connected. cable are properly connected. The port connection is not properly set.
Page 217: Uninstalling
Uninstalling Uninstalling If software was installed incorrectly or incompletely, uninstall and then reinstall it. • Before uninstalling software or deleting devices, turn off any other printers connected to your computer via USB, or disconnect the USB cable to the printers. •...
Page 218: Deleting Devices
7. Troubleshooting Double-click [My computer]. On the [Tools] menu, click [Folder Options...]. Click the [View] tab. In the [Advanced Settings:] box, click [Show hidden files and folders], and then deselect the [Hide extension for known file types] check box. Click [OK]. On the [Start] menu, click [Search].
Page 219 Uninstalling Click [System]. Click the [Hardware] tab. Click [Device Manager]. Right-click [USB Printing Support] or [Product Name], and then click [Uninstall]. A confirmation message appears. Click [OK]. Click [Close].
Page 220: Printing Will Not Start
7. Troubleshooting Printing Will Not Start If printing will not start, check whether the power of the printer is on or whether the power can be turned on or not. If an error occurs when you try printing, change the computer or printer driver settings. Power Cannot Be Turned On If the [Power] key does not light or does not blink when it is pressed, check if there is something wrong with the power cord or wall outlet.
Page 221 Printing Will Not Start • Check whether other applications are operating. Close all other applications because these could be interfering with the installation. Be sure to close all resident programs also. • Check the printer properties settings. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change data processing] check box.
Page 222: Paper Is Not Fed Or Delivered Normally
7. Troubleshooting Paper Is Not Fed or Delivered Normally If the printer is operating but paper will not feed or paper jams multiple times, check the condition of the printer and paper. Paper does not feed smoothly. Paper guides are not adjusted properly. •...
Page 223 Paper Is Not Fed or Delivered Normally Multiple sheets of paper are fed at one time. Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a flat surface such as a desk to even the edges. Check the position of the paper guides of the paper tray, and then load the paper again.
Page 224: Paper Jam
7. Troubleshooting Paper Jam This explains how to remove a paper jam. When a paper jam error appears in the Status monitor, remove the paper from the location indicated. If you cannot locate paper jams or jammed paper cannot be removed easily, you can check the condition of paper from the top of the printer.
Page 225: Removing Paper Jammed In Tray 1
Paper Jam • p.223 "Removing Paper Jammed in Tray 1" Removing Paper Jammed in Tray 1 Follow the procedure below to remove paper jammed in tray 1. You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel. BPR145S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: Hold the grip on tray 1, lift the tray slightly ( ), and then pull it out ( ).
Page 226 7. Troubleshooting Open the output ramp. BPR184S Remove jammed paper. BPR146S If you cannot remove the jammed paper or it is difficult to remove, the paper may be jammed inside the printer. Examine the paper carefully and remove. Close the output ramp. BPR202S...
Page 227: Removing Paper Jammed In The Multi Bypass Tray (Optional)
Paper Jam Push tray 1 gently in until it stops. BPR125S Press the [Form Feed] key. BYJ143S Printing starts. Blank paper may be delivered after printing resumes. • p.232 "Removing Paper Jammed around the Guide Board" • p.220 "Paper Is Not Fed or Delivered Normally" Removing Paper Jammed in the Multi Bypass Tray (optional) Follow the procedure below to remove paper jammed in the bypass tray.
Page 228 7. Troubleshooting BPR147S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: Remove any paper in the bypass tray. BPR148S Remove jammed paper. BPR149S...
Page 229 Paper Jam Load paper in the bypass tray with the side to be printed on facing up. BPR126S If it is difficult to remove jammed paper, follow the procedure below to remove it. Remove any paper in the bypass tray. BPR148S Push the bypass tray extension in.
Page 230 7. Troubleshooting Remove the jammed paper from the rear of the printer. BPR188S Reattach the bypass tray. BPR109S Pull the bypass tray extension out. Load paper in the bypass tray with the side to be printed on facing up. BPR126S •...
Page 231: Removing Paper Jammed Under The Top Cover
Paper Jam BPR163S • Turn the knob on the bypass tray clockwise to eject the jammed paper. • If this does not eject the paper, turn the knob one-turn counterclockwise, and then turn it clockwise. This will eject the paper. •...
Page 232 7. Troubleshooting 5. Paper pressing board 6. Feed belt You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel. BPR145S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: Open the top cover.
Page 233 Paper Jam Remove the jammed paper through the top cover opening. BPR180S If the carriage has stopped halfway, move it to either end. Close the left cover. BPR181S Close the top cover. BPR182S Printing starts. After completing this procedure, print the nozzle check test pattern to make sure the print head's nozzles are not clogged.
Page 234: Removing Paper Jammed Around The Guide Board
7. Troubleshooting • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam. BPR122S • p.45 "Loading Paper" • p.164 "Nozzle Check" Removing Paper Jammed around the Guide Board Follow the procedure below to remove paper that is jammed around the guide board.
Page 235 Paper Jam BYJ263S Unlock the guide board by moving the tabs on both sides toward the middle, and then open the guide board. BPR151S Open the left cover. BPR152S...
Page 236 7. Troubleshooting Turn the paper feed wheel to release paper from the feed belt. BPR153S Release paper from the feed belt to make it removable. Insert your finger between the paper and the feed belt, and then remove the paper slowly. BPR154S Do not touch the feed belt.
Page 237 Paper Jam Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place. BYJ155S If using the GX e2600, attach the rear cover. BYJ262S Close the left cover. BPR156S Printing starts. •...
Page 238: Removing Paper Jammed In The Duplex Unit
7. Troubleshooting • p.220 "Paper Is Not Fed or Delivered Normally" • p.32 "Detaching and Reattaching the Multi Bypass Tray" Removing Paper Jammed in the Duplex Unit Follow the procedure below to remove paper jammed in the duplex unit. The GX e2600 is not equipped with a duplex unit. •...
Page 239 Paper Jam Remove jammed paper. BPR158S Close the duplex unit cover. BPR159S If the bypass tray has been detached, be sure to switch the power off before reattaching the tray. Printing starts. If it is difficult to remove jammed paper, follow the procedure below to remove it. Pressing the catches on both side of the duplex unit, remove the unit.
Page 240: If You Cannot Remove Jammed Paper
7. Troubleshooting Remove the jammed paper from the rear of the printer. BYJ264S Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place. BYJ155S If the bypass tray has been detached, be sure to switch the power off before reattaching the tray. •...
Page 241 Paper Jam BYJ164S 1. Toothed rubber belt 2. Transparent black band 3. Ink tubes 4. Print Head Rail Rod 5. Paper pressing board 6. Feed belt • If the printer's ink tube is preventing access to the jammed paper, carefully pull the tube to the side. Do not pull the tube upward.
Page 242 7. Troubleshooting BYJ179S Remove the jammed paper through the top cover opening or back of the printer. BPR180S BPR154S Before removing jammed paper from the back of the printer, remove the duplex unit. If using a GX e2600, remove the rear cover in place of the duplex unit.
Page 243 Paper Jam Close the left cover. BPR181S Close the top cover. BPR182S Printing starts. • Before starting a print job, be sure to attach the output ramp. • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam.
Page 244 7. Troubleshooting • p.45 "Loading Paper"...
Page 245: Print Results Are Not Satisfactory
Print Results Are Not Satisfactory Print Results Are Not Satisfactory If print quality is poor, check the printer and printer driver settings for problems. If no problems are apparent, check the print cartridge or other consumables. Prints are Unsatisfactory This section explains how to troubleshoot the printer when printing is uneven (due to the wrong amount of ink being used) or when prints are smudged, smeared, or blotchy.
Page 246 7. Troubleshooting as this will position the print heads correctly. If you switch the envelope selector to , be sure to select the [Uni-directional printing only] check box in the printer properties dialog box. Have the print heads been aligned? Blurred or double lines indicate the print heads are incorrectly positioned.
Page 247: Colors Do Not Match The Displayed Image
Print Results Are Not Satisfactory Are you printing densely colored images on both sides of paper? When a large amount of ink is used to completely cover a side, one-sided printing is recommended. Colors Do Not Match the Displayed Image If there are differences between colors of the print results and the displayed image, the following questions should be addressed.
Page 248: Other Problems
7. Troubleshooting Does the envelope selector setting match? Set the envelope selector according to the type of paper. For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position . See p.276 "Envelope Selector Position Mismatch".
Page 249 Print Results Are Not Satisfactory Some characters are garbled or missing. • In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change methods to extract TrueType fonts] check box. • In the [Printer Configuration] tab, set [Spool format:] to [EMF]. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Print as bitmap] check box.
Page 250: Checking The Consumables
7. Troubleshooting How can I prevent ink transfer between printed sheets during duplex printing? On the [Printer Configuration] tab, in the [Sheet-dry Print Delay...] dialog box, change [Print delay time:]. Ink smudges and characters are not properly formed when printing white text on a black background.
Page 251: If A Message Appears During Installation
If a Message Appears during Installation If a Message Appears during Installation Message number 58 or 34 indicates the printer driver cannot be installed using Auto Run. Uninstall and then reinstall the printer driver.
Page 252: Error & Status Messages On The Control Panel
7. Troubleshooting Error & Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Depending on the "Auto Continue" and "Env.Slctr.Alert" settings specified on the System menu, some of the following messages might not appear.
Page 253 Error & Status Messages on the Control Panel Load the tray with paper of the specified type, and then change the paper type setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified type, and then print.
Page 254 7. Troubleshooting See p.272 "Ink Collector Unit Not Detected". Ink Collector Unit is full / Replace Ink Collector Unit The ink collector unit is full. Replace the ink collector unit. See p.201 "Replacing an Ink Collector Unit". Ink depleted The ink has run out. Change the indicated print cartridge. See p.195 "Replacing a Print Cartridge".
Page 255 Error & Status Messages on the Control Panel Panel Locked Cannot use You have pressed a locked key. Unlock the key. See p.193 "Restricting Printer Functions". Paper Misfeed / Press Form Feed The printer failed to feed paper from the specified paper tray. Press the [Form Feed] key to feed the paper. See p.222 "Using the [Form Feed] Key to Remove Jammed Paper".
Page 256 7. Troubleshooting See p.232 "Removing Paper Jammed around the Guide Board" and p.238 "If You Cannot Remove Jammed Paper". Reset Bypass Tray correctly The bypass tray has not been installed correctly. Reset the bypass tray correctly. p.32 "Detaching and Reattaching the Multi Bypass Tray". Reset Cartridge No print cartridge has been installed.
Page 257: Status Monitor Errors
Status Monitor Errors Status Monitor Errors If an error occurs with the printer, Status Monitor displays an error message. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in more detail. Depending on the "Auto Continue"...
Page 258 7. Troubleshooting • To load the tray, see p.45 "Loading Paper". Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. Press the [Form Feed] key. BYJ143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?:...
Page 259: No Paper/Tray Not Detected (Bypass Tray)
Status Monitor Errors Press the [Job Reset] key. BYJ134S Press the [#Enter] key. BYJ161S Press the [#Enter] key. No Paper/Tray Not Detected (Bypass Tray) There is no paper in the bypass tray or the paper is not loaded properly. Do one of the following: •...
Page 260 7. Troubleshooting Press the [#Enter] key. BYJ161S Printing starts. • To load paper, see p.45 "Loading Paper". Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BYJ134S Press the [#Enter] key. BYJ161S...
Page 261: Paper Size Mismatch/Paper Type Mismatch (Tray 1)
Status Monitor Errors Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Tray 1) The tray is not loaded with paper of the correct size or type. Do one of the following: • Change the paper settings. • Print by Form Feed (Change the tray). •...
Page 262: Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)
7. Troubleshooting BYJ161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BYJ134S Press the [#Enter] key. BYJ161S Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Bypass Tray) The tray is not loaded with paper of the correct size or type. Do one of the following:...
Page 263 Status Monitor Errors • Change the paper settings. • Print by Form Feed (Change the tray). • Cancel the print job. • To change the paper settings, see p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed.
Page 264: Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)
7. Troubleshooting Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BYJ134S Press the [#Enter] key. BYJ161S Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select) The automatically detected tray is not loaded with paper of the correct size or type. Do one of the following: •...
Page 265 Status Monitor Errors Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. Press the [Form Feed] key. BYJ143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?:...
Page 266: Cover Open
7. Troubleshooting Press the [Job Reset] key. BYJ134S Press the [#Enter] key. BYJ161S Press the [#Enter] key. Cover Open A cover is open. Make sure all covers are fully closed. If the cover is already closed, open and then reclose it. Follow the procedure below to close the cover.
Page 267 Status Monitor Errors Close the cover. Top cover BPR182S Left cover BPR156S Duplex unit cover BPR159S If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. Check that the duplex unit is correctly attached and the duplex unit cover is closed. The GX e2600 is not equipped with a duplex unit.
Page 268: Cover Open / Print Cartridge(S) Not Detected
7. Troubleshooting Rear Cover BYJ262S Only the GX e2600 has a rear cover. • There is a guide board in the recess behind the duplex unit. If the guide board is open, close it. BPR142S • p.32 "Detaching and Reattaching the Multi Bypass Tray" •...
Page 269 Status Monitor Errors If the cover is open: Close the right front cover. BPR115S If the print cartridges are not installed or are installed incorrectly: While pressing the recessed area ( ) of the right front cover, open the cover ( ). BPR113S Push in the cartridge.
Page 270: Duplex Unit Not Detected
7. Troubleshooting Close the right front cover. BPR115S • If the error persists, remove the print cartridge and then reinstall it. Do this once only. • If there is a problem with the print cartridge, try installing a new cartridge. Duplex Unit Not Detected The duplex unit is not attached correctly.
Page 271: Cartridge Almost Empty
Status Monitor Errors Cartridge Almost Empty One of the print cartridges is almost empty. Check which color print cartridge will soon have to be replaced, and then have a new cartridge handy. Checking ink colors • Checking using the Status monitor The illustration above indicates the cyan print cartridge is almost empty.
Page 272: Cartridge Empty
7. Troubleshooting • Do not carry out head cleaning or head flushing. If you do, the ink may run out. • If you turn the power off and then back on, the printer will send the ink in the print cartridge to the printer.
Page 273: Used Cartridge
Status Monitor Errors Checking the cartridge replacement indicators of the printer control panel BPR201S The illustration above indicates the control panel is indicating that the cyan Print cartridge has completely run out. • From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 274: Ink Collector Unit Not Detected
7. Troubleshooting Checking the cartridge replacement indicators of the printer control panel BAJxxxS The illustration above indicates the cyan print cartridge is empty. • Under this condition, the printer cannot carry out head cleaning or head flushing. • From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 275 Status Monitor Errors While pressing the recessed area ( ) of the right front cover, open the cover ( ). BPR113S Attach the ink collector unit by pushing it in until it clicks. Take care not to spill the ink. Remove the ink collector unit only when necessary.
Page 276: Ink Collector Unit Almost Full
7. Troubleshooting Ink Collector Unit Almost Full The ink collector unit is almost full. Have a new ink collector unit handy. Checking using the printer's control panel Prepare new Ink Collector Unit • If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel.
Page 277: Out Of Printable Temperature Range
Status Monitor Errors Out of Printable Temperature Range Follow the procedure below to relocate the printer when the temperature inside the printer is inappropriate, extremely high or low, for printing. Turn the printer off. BYJ118S Place the printer in a 10 to 32°C (50 to 89.6°F) environment. Turn the printer on.
Page 278: Network Interface Error
7. Troubleshooting • If the error still does not clear after the printer acclimates to room temperature and the power is turned back on, contact your sales or service representative. Network Interface Error An error in the Ethernet port network function has occurred. Do the following: Turn the printer off.
Page 279 Status Monitor Errors Check the position of the envelope selector For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position BPR137S Check the printer driver settings In the application, open the printer properties dialog box. Click the [Setup] tab.
Page 280 7. Troubleshooting Press the [Form Feed] key. BYJ143S Press the [#Enter] key. BYJ161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BYJ134S...
Page 281: Maintenance Failed
Status Monitor Errors Press the [#Enter] key. BYJ161S Press the [#Enter] key. Maintenance Failed Head cleaning or head flushing has failed. The error is cleared when the following occur: • The printer receives another print job • Press the [#Enter] key Cannot Recover Error Page When the printer resumes printing after a paper jam has been cleared, some pages might be missing from the print job.
Page 282 7. Troubleshooting Press the [Form Feed] key. BYJ143S Press the [#Enter] key. BYJ161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BYJ134S...
Page 283 Status Monitor Errors Press the [#Enter] key. BYJ161S Press the [#Enter] key.
Page 284 7. Troubleshooting...
Page 285: Appendix
8. Appendix Updating the Firmware To update the printer and network interface board firmware, download the latest firmware from the Web site and installing it. • To check the current firmware version, print the system configuration page from the [List/Test Print] menu.
Page 286: Checking The Current Printer Driver Version
8. Appendix Checking the Current Printer Driver Version Follow the procedure below to check the version of the printer driver currently installed. Open the printer properties dialog box. Click the [Setup] tab. Click [About]. The [About] dialog box appears. Check the version. Click [OK].
Page 287: Software On The Cd-Rom
Software on the CD-ROM Software on the CD-ROM This section describes the CD-ROM supplied with the printer. Files The following is a list of the files on the CD-ROM. File Name SETUP.EXE RPCS Raster Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 PCL 5c Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 (GX e3350N only) PCL 6 Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 (GX e3350N...
Page 288: Pcl Printer Drivers (Gx E3350N Only)
8. Appendix • The printer drivers do not support clustering technology under Windows 2000 and Windows Server 2003/2008. • For details about using the printer driver, see the printer driver Help. PCL Printer Drivers (GX e3350N only) This section gives the file locations of the different PCL 5c printer drivers and their system requirements. These drivers allow your computer to communicate with this printer via a printer language.
Page 289: Manuals (Html Files)
Software on the CD-ROM • Under Windows 2000/XP/Vista, and Windows Server 2003/2008, you can print over a peer-to- peer TCP/IP network. • You can monitor the printer status over a TCP/IP network. File Location SmartDeviceMonitor for Client is in the following folder on the supplied CD-ROM. Network\Devmon\Client\Disk1 •...
Page 290: Cautions To Take When Using In A Network
8. Appendix Cautions to Take When Using in a Network Using DHCP This printer can be used in a DHCP environment. In a DDNS environment, the printer name can simultaneously be registered with a DNS server. • Supported DHCP server operating systems are: Windows 2000 Server, Windows Server 2003, Windows Server 2008, and UNIX standard.
Page 291: Electromagnetic Interference
Electromagnetic Interference Electromagnetic Interference If another electronic device is placed next to the printer, each will influence the other negatively. In the case of a television or radio, noise may be generated. If this happens, do the following: • Move the television or radio as far as possible from the printer. •...
Page 292: Specifications
8. Appendix Specifications Specifications of the printer and options are listed. Printer Body Print speed Measurements according to the manufacturer's measurement system Black and white: 29.0 ppm Full color: 29.0 ppm Depending on the operating environment, printing may take longer than normal. Print direction Supports bidirectional, minimum distance printing Print resolution...
Page 293 Specifications Paper weight Tray 1/ optional tray: 60-157 g/m (16.0-42.0 lb.) Paper capacity Tray 1: 250 sheets Maximum paper capacity 350 sheets (with the optional tray installed) Output ramp capacity 100 sheets The capacity may be less depending on the images printed. Power source GX e2600/GX e3300N 100-240V: 50/60Hz 1.0-0.6A (when fully equipped)
Page 294 8. Appendix Storage environment Temperature: 1 to 40°C (33.8 to 104°F) Humidity: 5-80% RH External dimensions (W × D × H) 420 × 485 × 259 mm (16.5 × 19.1 × 10.4 inches) (W × D × H) 420 × 707 × 452 mm (16.5 × 27.8 × 13.4 inches) (when fully equipped) Weight Approximately 13.6 kg (30.0 lb.) (printer body with consumables) Approximately 16.1 kg (35.5 lb.) (when fully equipped)
Page 295: Option (Bypass Tray)
Specifications Option (Bypass tray) Multi Bypass Tray Type BY1000 Paper sizes A4 , A5 , A6 , B5 JIS , Letter(8 × 11) , Legal(8 × 14) , 5 × 8 , Executive × 10 ) , 8 × 13 , 8 ×...
Page 296: List Of Printer Driver Functions (Windows/Macintosh)
8. Appendix List of Printer Driver Functions (Windows/ Macintosh) The following tables list the functions available under Mac OS X and their Windows printer driver equivalents. Paper source tray Windows Mac OS X Tray 1 Tray 1 Bypass Tray Bypass Tray Auto Tray Select Auto Tray Select Paper type...
Page 297 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X B1 JIS B2 JIS B3 JIS B4 JIS B5 JIS B5 JIS B6 JIS B6 JIS Letter Letter (US Letter) Legal Legal (US Legal) 12" ×18" " × 8 " "...
Page 298 8. Appendix The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Printout paper size Windows Mac OS X B5 JIS B5 JIS B6 JIS B6 JIS Letter Letter (US Letter) Legal Legal (US Legal) "...
Page 299 List of Printer Driver Functions (Windows/Macintosh) Original orientation Windows Mac OS X Portrait Portrait (This function is provided by the operating system.) Landscape Landscape (This function is provided by the operating system.) Collate Windows Mac OS X Available Available (This function is provided by the operating system.) Reverse order printing Windows...
Page 300 8. Appendix Print to file Windows Mac OS X Available (This function is provided by the Available (Rendered as PDF, PostScript, This operating system.) function is provided by the operating system.) Print quality Windows Mac OS X Quality priority Unavailable (Specify the Resolution, the number of path, and the scan direction.
Page 301 List of Printer Driver Functions (Windows/Macintosh) Use error diffusion Windows Mac OS X Available Available Color profile Windows Mac OS X Optimize color Presentation Presentation Photographic Photographic Text Text Gray reproduction Windows Mac OS X Automatic Unavailable K (Black) for text only CMY + K CMY + K for images only Color balance...
Page 302 8. Appendix Saturation Windows Mac OS X Unavailable Color balance: Cyan Windows Mac OS X Unavailable Color balance: Magenta Windows Mac OS X Unavailable Color balance: Yellow Windows Mac OS X Unavailable Use ICM Windows Mac OS X Available Unavailable Use ICM: ICM method Windows Mac OS X...
Page 303 List of Printer Driver Functions (Windows/Macintosh) Use ColorSync Windows Mac OS X Unavailable Unavailable Print as bitmap Windows Mac OS X Available Unavailable Change data processing Windows Mac OS X Available Unavailable Separate into CMYK, then print in designated color only Windows Mac OS X Available...
Page 304 8. Appendix Layout Windows Mac OS X 2 pages per sheet (2-up) (left right) (Top 2 pages per sheet (2-up) (left right) (Top Bottom) Bottom) (This function is provided by the operating system.) 2 pages per sheet (2-up) (right left) 2 pages per sheet (2-up) (right left) (This function is provided by the operating system.) 4 pages per sheet (4-up) (In rows running left to...
Page 305 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X 9 pages per sheet (9-up) (In rows running right to 9 pages per sheet (9-up) (In rows running right to left) left) (This function is provided by the operating system.) 9 pages per sheet (9-up) (In columns starting on 9 pages per sheet (9-up) (In columns starting on the left)
Page 306 8. Appendix Poster Windows Mac OS X 1 page into 2 sheets Unavailable 1 page into 4 sheets 1 page into 9 sheets Duplex Windows Mac OS X Available (Unavailable on the GX e2600) Available (Unavailable on the GX e2600) Adjust Image Position: Direction Windows Mac OS X...
Page 307 List of Printer Driver Functions (Windows/Macintosh) Specifying the long edge of custom-size paper Windows Mac OS X Available Available (This function is provided by the operating system.) Specifying the short edge of custom-size paper Windows Mac OS X Available Available (This function is provided by the operating system.) Margin settings for custom-size paper Windows...
Page 308 8. Appendix Header/Footer Windows Mac OS X Available Unavailable Economy Color Windows Mac OS X Available Unavailable Color Ink Saving Windows Mac OS X Unavailable Available Sheet-dry print delay in duplex Windows Mac OS X Available (Unavailable on the GX e2600) Available (Unavailable on the GX e2600) Mixed Original Orientations Windows...
Page 309 List of Printer Driver Functions (Windows/Macintosh) Measurement Unit Windows Mac OS X Available Available (This function is provided by the operating system.) Uni-directional printing only Windows Mac OS X Available Unavailable Display Preview and Print screen Windows Mac OS X Available Available (This function is provided by the operating system.)
Page 310 8. Appendix Environment Settings Windows Mac OS X Available Unavailable Printable area Windows Mac OS X Regular Unavailable Enlarged Maximum...
Page 311: Information About Installed Applications
Information about Installed Applications Information about Installed Applications expat Use of the software installed on this product, including the controller (hereinafter "software") and the expat Version 1.95.2 application software (hereinafter "expat 1.95.2"), is subject to the following conditions: The product manufacturer provides warranty and support to the software of the product including expat 1.95.2 and the product manufacturer allows the initial developer of expat 1.95.2 to be free from these obligations.
Page 312: Netbsd
8. Appendix RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind. These notices must be retained in any copies of any part of this documentation and/or software. NetBSD Copyright Notice of NetBSD For all users to use this product:...
Page 313 Information about Installed Applications Authors Name List All product names mentioned herein are trademarks of their respective owners. The following notices are required to satisfy the license terms of the software that we have mentioned in this document: • This product includes software developed by the University of California, Berkeley and its contributors. •...
Page 314: Original Ssleay License
8. Appendix Original SSLeay License Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.
Page 315: Tcp/Ip
Information about Installed Applications LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed.
Page 316: Where To Inquire
8. Appendix Where to Inquire For inquiries, contact your sales or service representative.
Page 317: Recommended Consumables
Recommended Consumables Recommended Consumables Consumables recommended for this printer are listed. Purchase necessary consumables before your supply runs out. For information about consumables, contact your sales or service representative. • Print cartridges • Ink Collector Unit...
Page 318: Option And Consumables
8. Appendix Option and Consumables The following option can be used with the printer: • Multi Bypass Tray BY1000 You can also feed paper from the bypass tray. • For information about option and consumables, contact your service representative.
Page 319 INDEX Checking the Current Printer Driver Version..Checking the Number of Printed Pages from the About the Web Browser Help......Control Panel............About This Product........... Checking the Printer Status......... Adj.Paper Feed............ Checking the Printer Status and Settings using the Printer's Control Panel........... Alert indicator............
Page 320 Displaying Help from the Print dialog....Displaying Mac Help.......... If a Message Appears during Installation..Displaying the [Maintenance Utility]....If Bidirectional Communication is Disabled..Displaying the Counter........If Test Print Fails........... Displaying the Page Setup dialog..... If You Cannot Remove Jammed Paper....Displaying the Print dialog.........
Page 321 Loading Paper Larger than A4/Letter (tray 1)..Opening from an Application......................Opening from Printer Status Error Messages..Loading Precautions..........Opening from the CD-ROM......... Locking the Keys..........Opening from the Icon.......... Opening from the Printer Driver......Opening from the Start Menu......Machine Body............
Page 322 Power Cannot Be Turned On......Removing the User Guide........Power inlet.............. Replacing a Print Cartridge....... 195, 197 Power key.............. Replacing an Ink Collector Unit......Preparing for Printing.......... Restricting Printer Functions........ Print cartridge............Right front cover............. Print Cartridge(s) Not Detected......RPCS Raster Printer Drivers......158, 285 Print results are not satisfactory......
Page 323 Top cover............... Trademarks............... Tray 1..............Troubleshooting.......... 155, 250 Two Types of Printer Properties Dialog Box..Unauthorized Copy Control....... Uninstalling............Uninstalling the Printer Driver....156, 215 Unlocking the Keys..........up arrow, down arrow keys......... Updating the Firmware........Updating the Printer Driver......... USB Connection is not Automatically Detected..
Page 324 MEMO...
Page 325 MEMO...
Page 326 MEMO J017-6620B...
Page 328 J017-6620B...
Page 329: User Guide
GX e5550 User Guide Read This First Preparing for Printing Printer Driver Monitoring and Configuring the Printer Using the Printer with a Macintosh Maintaining Troubleshooting Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the "Safety Information"...
Page 331 TABLE OF CONTENTS 1. Read This First About This Product..............................9 Introduction..............................9 Legal Prohibition.............................9 Trademarks..............................9 Disclaimer..............................11 User's Notes..............................11 Manuals for This Printer..........................13 How to Read This Manual..........................15 Description for the Specified Model......................15 Symbols................................16 Installing User Guide...........................16 How to Use User Guide..........................17 Removing the User Guide...........................19 Guide to Components............................20 Machine Body..............................20...
Page 332 Before Installing the Software (USB)......................56 Quick Install for USB............................57 Connecting the Computer and Installing the Software (Network Connection)..........60 Before Installing the Software (Network Connection)................60 Quick Install for Network..........................63 Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu).....65 Interpreting the Configuration Page......................65 Confirming the Connection Method.......................66 Installing the PCL or RPCS Raster Printer Driver (USB)..................68...
Page 333 Canceling Printing from the Status Monitor.....................104 Canceling Printing Using the [Job Reset] Key of the Printer..............104 Canceling Printing from the Taskbar......................105 Selecting the Printer Driver Language......................106 4. Monitoring and Configuring the Printer Using the Status Monitor..........................109 Receiving Notification of Print Job Status via the Status Monitor............109 Using SmartDeviceMonitor for Client......................110 Using Notification via SmartDeviceMonitor for Client................111 Specifying the Settings for Monitoring the Printer...................112...
Page 334 Canceling a Print Job on a Macintosh.....................144 Monitoring and Configuring the Printer (for Macintosh)................146 Displaying the Printer Status on a Macintosh....................147 Checking whether Bidirectional Communication is Working on a Macintosh........147 Displaying the Status Monitor on a Macintosh..................147 Opening Help on a Macintosh........................149 Displaying Help from the Print dialog on a Macintosh................149 Displaying Mac Help..........................149 Maintaining (for Macintosh).........................150...
Page 335 Selecting the Control Panel Language......................187 Restricting Printer Functions...........................189 Locking the Keys............................189 Unlocking the Keys............................189 Replacing a Print Cartridge...........................191 Checking the Remaining Ink........................191 Replacing a Print Cartridge........................193 Handling Print Cartridges.........................195 Replacing an Ink Collector Unit........................197 Cleaning.................................200 Cleaning the power Cable Plug.......................200 Moving................................201 Moving a Short Distance..........................201 Moving a Long Distance...........................201...
Page 336 Removing Paper Jammed in Tray 1......................218 Removing Paper Jammed in Tray 2/Tray 3 (optional)................220 Removing Paper Jammed in the Rear Unit (optional)................222 Removing Paper Jammed in the Multi Bypass Tray (optional)..............223 Removing Paper Jammed under the Top Cover..................227 Removing Paper Jammed around the Guide Board................230 Removing Paper Jammed in the Duplex Unit..................234 If You Cannot Remove Jammed Paper....................237 Print Results Are Not Satisfactory.........................241...
Page 337 Used Cartridge............................274 Ink Collector Unit Not Detected.......................275 Ink Collector Unit Almost Full........................277 Ink Collector Unit Full..........................277 Used Ink Collector Unit..........................277 Out of Printable Temperature Range.......................278 Printer Error..............................278 Network Interface Error..........................279 Envelope Selector Position Mismatch......................279 Maintenance Failed..........................282 Cannot Recover Error Page........................282 8.
Page 338 TCP/IP................................315 JPEG LIBRARY............................315 print language emulations......................315 Where to Inquire............................316 Recommended Consumables........................317 Option and Consumables..........................318 INDEX ................................319...
Page 339: Read This First
1. Read This First About This Product This section tells you about the product. Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine, all operators are requested to read this manual carefully and follow the instructions.
Page 340 1. Read This First AppleTalk, ColorSync, Mac OS, Macintosh, and Power Mac are registered trademarks of Apple Inc., registered in the U.S. and other countries. Intel and Intel Core are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Page 341: Disclaimer
About This Product ® ® Microsoft Windows Server 2008 Enterprise ® ® Microsoft Windows Server 2008 Datacenter ® ® Microsoft Windows Server 2008 for Itanium-based Systems ® ® Microsoft Windows Web Server 2008 ® ® Microsoft Windows HPC Server 2008 ®...
Page 342 1. Read This First • During printing, do not pull out a paper tray. Printing will stop and the paper will jam. • Do not touch the feed belt, the transparent black band, print head rail rod, ink tubes, paper pressing board, or the toothed rubber belt.
Page 343: Manuals For This Printer
About This Product • This printer is designed to have an operational life of 5 years or be good for 200,000 pages. • Depending on your printing document, the ink collector unit may fill up sooner than normal. An "Ink Collector almost full" message appears shortly before the ink collector unit is full. Although the printer remains usable until the unit is completely full, contact your sales or service representative as early as possible (charge incurred).
Page 344 1. Read This First Quick Installation Guide This guide briefly explains how to unpack and install the printer. User Guide (HTML) This guide, which is on the CD-ROM, explains in detail how to use the printer. The guide explains how to make network and printer driver settings, and how to make and check printer settings using a Web browser and other utilities.
Page 345: How To Read This Manual
How to Read This Manual How to Read This Manual Be sure to read this section before anything else. • This guide uses Windows XP procedures for its examples. Procedures and screens might vary depending on the operating system you are using. The color samples in this manual may differ slightly from the colors of actual copies.
Page 346: Symbols
1. Read This First Symbols The following set of symbols is used in this manual. Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 347: How To Use User Guide
How to Read This Manual Confirm the program folder in which you want to install User Guide, and then click [Next >]. Click [Install]. Installation starts. During installation, a message asking whether you want to create a desktop shortcut icon is displayed. Click [Yes] or [No] as appropriate.
Page 348 1. Read This First Opening from the Icon This section explains how to open User Guide from the desktop icon. Double-click the User Guide icon on your desktop. The browser opens, and then User Guide appears. Opening from the [Start] Menu This section explains how to open User Guide from the Windows Start menu.
Page 349: Removing The User Guide
How to Read This Manual Opening from Printer Status Error Messages This section explains how to open User Guide when Printer Status error message is displayed. The Status monitor displays an error message if a problem occurs. Click [User Guide]. The browser opens, and then User Guide appears.
Page 350: Guide To Components
1. Read This First Guide to Components The names and functions of parts of the printer body, control panel, and options are explained. Machine Body This is a front view of the printer. BUG102S BUG103S 1. Top Cover Normally, keep this cover closed. If you cannot locate paper jams, or jammed paper cannot be removed easily, you can check the condition of paper from the top of the printer.
Page 351: Machine Rear
Guide to Components 5. Envelope Selector For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position 6. Print Cartridge (black) 7. Print Cartridge (cyan) 8. Print Cartridge (magenta) 9. Print Cartridge (yellow) 10.
Page 352: Control Panel
1. Read This First 1. USB slot Connect the USB cable from the computer here. 2. Ethernet port Use a network interface cable to connect the printer to a network. 3. Duplex Unit Turns the paper over when performing duplex printing. 4.
Page 353: Data In Indicator
Guide to Components 4. [ Online] key Indicates whether the printer is online or offline. Press this to switch between online and offline. When the lamp is lit, the printer is online, enabling data reception from the host computer. When the lamp is unlit, the printer is offline, disabling data reception from the host computer. Press to return to the ready condition.
Page 354 1. Read This First • For details about the Key Repeat, see p.159 "Performing Maintenance using the Control Panel (Maintenance Menu)". Adjusting the Angle of the Control Panel You can adjust the angle of the control panel for easier usage. Use the following procedure to adjust the angle of the control panel.
Page 355: Making Printer Settings Using The Control Panel
Making Printer Settings Using the Control Panel Making Printer Settings Using the Control Panel This section explains how to change the default settings of the printer and provides information about the parameters included in each menu. For details about procedures and settings, see the information under Counter Menu Show Counter...
Page 356 1. Read This First Menu Head Position Adj.Paper Feed Registration Date/Time Key Repeat Dry-delay (Exit) Dry-delay (Dup) Paper Feed Test De-condensation System Menu Prt. Err Report Auto Continue Sub Paper Size Energy Saver Notify by Email Memory Usage Unit of Measure Page Size Paper Type Preprinted Ppr...
Page 357 Making Printer Settings Using the Control Panel Menu Tray Switching Uni-direct.Prt. Density Color Mode Recycl.Ppr.Mode Env.Slctr.Alert Pg Recov. Error Ink C.U. Space Host Interface Menu I/O Timeout Network Setup USB Setting PCL Menu Menu Orientation Form Lines Font Source Font Number Point Size Font Pitch Symbol Set...
Page 358 1. Read This First Menu Append CR to LF Resolution Black Printing Language Menu Japanese English German French Italian Dutch Danish Swedish Norwegian Spanish Finnish Portuguese Czech ( only) Polish ( only) Hungarian ( only) • p.157 "Checking the Number of Printed Pages using the Control Panel (Counter Menu)" •...
Page 359 Making Printer Settings Using the Control Panel • p.178 "Specifying System Settings using the Control Panel (System Menu)" • p.73 "Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)" • p.184 "Specifying PCL Settings using the Control Panel (PCL Menu)" •...
Page 360: Options
1. Read This First Options This section explains the names and functions of the various available options. Paper Feed Unit TK1110 This optional tray can hold 500 sheets. BUG221S 1. Tray 2/Tray 3 Load paper here. If you want to print on paper larger than A4 or letter size, pull the tray extension out. 2.
Page 361: Multi Bypass Tray By1000
Options Multi Bypass Tray BY1000 Use this tray to feed in sheets manually. BPR107S 1. Bypass tray Load paper here. 2. Bypass tray extension Pull this out according to the paper size. 3. Wheel Use this to wind out paper that became jammed after being fed in from the bypass tray. Detaching and Reattaching the Multi Bypass Tray To clear a paper jam, you might have to detach the bypass tray.
Page 362 1. Read This First Reattach the bypass tray. BUG109S Pull the bypass tray extension out. Load paper in the bypass tray. • After attaching the paper feed unit, you must register where to start printing on paper loaded in the paper feed unit.
Page 363: Recommended Functions
Recommended Functions Recommended Functions This section lists useful and recommended functions. Automatically selecting the tray for printing See p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Copy-guard of printed documents for preventing information leaks See p.101 "Printing". Notifying the printer status by e-mail on an occasion such as if the printer runs out or paper or paper is jammed See p.117 "Notifying the Printer Status by E-mail".
Page 364 1. Read This First...
Page 365: Preparing For Printing
2. Preparing for Printing Setting Up the Hardware This section explains how to install the printer. Checking the Computer and Installation Area The printer's location should be carefully chosen because environmental conditions greatly affect its performance. The area where the printer is to be placed •...
Page 366 2. Preparing for Printing BPR172S BPR173S • White area: Permissible Range • Blue area: Recommended Range • The diagram below shows the ideal clearance for loading paper, replacing print cartridges, and removing jammed paper BUG205S a. If you attach the bypass tray (option), provide additional clearance of 29 cm (11.5 inches).
Page 367: Checking The Supplied Items And Unpacking The Printer
Setting Up the Hardware Check the power source • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. • Place the machine on a strong and level surface. Otherwise, the machine might fall and cause personal injury.
Page 368 2. Preparing for Printing • Careless handling and over exertion when lifting can result in breakage and/or injury. • Do not turn the machine on until you have read how to do so. BUG111S Open the box and take out all supplied items. Check that all the following items are present: •...
Page 369: Attaching The Options
Setting Up the Hardware Remove the orange tape from the printer body. • We recommend you keep the box, so you can use it again when relocating the printer. • Remove all the orange tape, except the tape around the power cord. •...
Page 370: Installing The Print Cartridges
2. Preparing for Printing • Be careful not to trap your fingers. • Up to two paper feed units can be attached. • To install two paper feed units, put the upper paper feed unit (tray 2) on the lower paper feed tray (tray 3) first, and then lower the printer onto the upper paper feed unit (tray 2).
Page 371 Setting Up the Hardware • If ink is ingested, induce vomiting by drinking a strong saline solution. Consult a doctor immediately. • If your skin comes into contact with ink, wash the affected area thoroughly with soap and water. • Keep the ink or ink container out of reach of children. •...
Page 372: Plugging In The Power Cord And Turning The Power On
2. Preparing for Printing Check the orientation of each cartridge, and then install them gently. BUG114S Install in the following order from the left: black, cyan, magenta, and yellow. Push in each cartridge. Repeat steps 3 to 4 for all four cartridges. Close the right front cover.
Page 373 Setting Up the Hardware • Do not plug or unplug the power cord with your hands wet. Otherwise, an electric shock might occur. • Do not handle the machine while the cartridge is being filled. Ink filling begins when the machine's power is switched on.
Page 374: Loading Paper
2. Preparing for Printing Press the [Power] key. BUG118S The printer starts feeding ink into its print-heads (taking approximately 10 minutes). Make sure the "Ready" message is displayed on the control panel. Do not switch off the power of the machine during this period. Make sure the plug is not removed from the wall outlet.
Page 375 Setting Up the Hardware Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). BUG183S Pull tray 1 completely out. Take care not to drop it. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size.
Page 376 2. Preparing for Printing Squeeze the front end paper guide, and then slide it to meet the edge of the paper. BPR123S Push tray 1 gently in until it stops. BUG125S Loading Paper Larger than A4/Letter (Tray1) Follow the procedure below to use the paper tray extension for paper larger than A4/Letter size, such as Legal size paper.
Page 377 Setting Up the Hardware Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). BUG183S Pull tray 1 completely out. Take care not to drop it. Slide the tabs on both sides of the tray's interior to the unlocked position. BPR166S Pull out the paper tray extension.
Page 378 2. Preparing for Printing Slide the tabs back into place to lock the paper tray extension into position. BPR168S While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR169S Do not use the paper tray extension for A4 (Letter) size paper or smaller paper.
Page 379 Setting Up the Hardware Squeeze the front end paper guide, and then slide it to meet the edge of the paper. BPR171S Push tray 1 gently in until it stops. BUG174S Pull out the output ramp extension. BUG175S Loading Paper into Tray 2/Tray 3 Follow the procedure below to load paper into tray 2/tray 3.
Page 380 2. Preparing for Printing • Load A4/Letter paper in orientation. Hold the Tray 2/Tray 3 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). BUG224S Pull tray 2/tray 3 completely out. Take care not to drop it. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size.
Page 381 Setting Up the Hardware Push tray 2/tray 3 gently in until it stops. BUG223S Loading Paper Larger than A4/Letter (Tray 2/Tray 3) Follow the procedure below to use the paper tray extension for paper larger than A4/Letter size, such as Legal size paper.
Page 382 2. Preparing for Printing Pull out the paper tray extension. BUG236S Slide the tabs back into place to lock the paper tray extension into position. BUG237S While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size.
Page 383 Setting Up the Hardware Load paper with the print side face down but not over the limit mark. BUG239S Push tray 2/tray 3 gently in until it stops. BUG223S Loading Paper into Bypass Tray (optional) Follow the procedure below to load paper into bypass tray. A4/Letter size paper is loaded here.
Page 384: Printing A Configuration Page
2. Preparing for Printing BUG176S Printing a Configuration Page After setting up the hardware and before connecting the printer to a computer, make a test print by printing the configuration page. Printing the configuration page as a test print primes the print heads and allows you to check that the printer is functional.
Page 385 Setting Up the Hardware The configuration page is printed. The List/Test Print menu screen returns on completion of printing. Check whether the print-head nozzles are clogged up or not by printing a nozzle check test pattern. Hold the [Power] key down until the printer shuts down. If you are connecting the printer to a computer via USB, proceed to p.56 "Connecting the Computer and Installing the Software (USB Connection)".
Page 386: Connecting The Computer And Installing The Software (Usb Connection)
2. Preparing for Printing Connecting the Computer and Installing the Software (USB Connection) After setting up the hardware and making a test print, connect the printer to your computer. This section explains how to connect the printer to a computer using a USB cable, and how to install the software using "Quick Install".
Page 387: Quick Install For Usb
Connecting the Computer and Installing the Software (USB Connection) Remove the seal on the USB slot located on the rear of the printer, and then insert the USB cable's hexagonal (type B) plug firmly into the slot. BUG128S Insert the USB cable's rectangular (type A) plug firmly into the computer's USB slot. •...
Page 388 2. Preparing for Printing Notes on the Installation (USB Connection) If the message "Digital Signature Not Found" or the [Software Installation] , [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: 1. Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation.
Page 389 Connecting the Computer and Installing the Software (USB Connection) Check the installation result, and then click [Next >]. Install User Guide. Click [Finish]. The printer driver and User Guide are now installed. If the message "Digital Signature Not Found" or the [Found New Hardware Wizard] or [Hardware Installation] dialog box appears, see "Notes on the Installation".
Page 390: Connecting The Computer And Installing The Software (Network Connection)
2. Preparing for Printing Connecting the Computer and Installing the Software (Network Connection) After setting up the hardware and making a test print, connect the printer to your computer. This section explains how to connect the printer to a computer via Ethernet cable, and how to use "Quick Install". •...
Page 391 Connecting the Computer and Installing the Software (Network Connection) AKR136S 1. Indicator (green) Remains green as long as the machine is properly connected to the network via 100 BASE-TX cable. Unlit if 10 BASE-T cable is connected. 2. Indicator (orange) Lights whenever the printer is sending or receiving data via the network.
Page 392 2. Preparing for Printing Press the [Power] key. BUG118S Press the [Menu] key. BUG127S The Menu screen appears on the display. Press the [ ] or [ ] key to display the [Host Interface] menu, and then press the [#Enter] key.
Page 393: Quick Install For Network
Connecting the Computer and Installing the Software (Network Connection) Press the [ ] or [ ] key to enter the left most entry field of the IP address, and then press the [#Enter] key. IP Address: To get an IP address for the printer, contact your network administrator. The value moves by 10 if the [ ] or [ ] key is kept pressed.
Page 394 2. Preparing for Printing Start Windows, and insert the provided CD-ROM into the CD-ROM drive. Quit all other applications currently running. Select a language for the interface, and then click [OK]. Click [Quick Install for Network]. Read the entire license agreement carefully. If you accept its terms, click [I accept the agreement.], and then click [Next >].
Page 395: Checking The Printer Status And Settings Using The Printer's Control Panel (List/Test Print Menu)
Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu) Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu) Using the List/Test Print menu on the control panel, you can print a configuration page to check whether the printer is working properly and to ascertain the printer's status and settings.
Page 396: Confirming The Connection Method
2. Preparing for Printing Confirming the Connection Method This printer supports local and network connection. Before installing the drivers, check how the printer is connected. Follow the driver installation procedure that is appropriate to the connection method. • The printer driver for the 64-bit Windows is not included on the supplied CD-ROM. If your operating system is the 64-bit Windows, download the drivers from the supplier's Web site, and then store the files in an easily accessible folder.
Page 397 Confirming the Connection Method • Once the settings are complete, the printer becomes ready for use. • With a network connection, you can use the Windows printer port to send print jobs to the printer directly (peer-to-peer transfer) or use the printer as a network printer and send print jobs to the printer from a client computer via a print server.
Page 398: Installing The Pcl Or Rpcs Raster Printer Driver (Usb)
2. Preparing for Printing Installing the PCL or RPCS Raster Printer Driver (USB) This section explains how to install only the printer driver when the printer is connected to a computer via USB. If you installed the printer driver by performing Quick Install for USB, there is no need to install it again here.
Page 399 Installing the PCL or RPCS Raster Printer Driver (USB) Read the entire license agreement carefully. If you accept its terms, click [I accept the agreement.], and then click [Next >]. Click [Connected with USB cable], and then click [Next >]. Check again that the power of the printer is off, and then click [Next >].
Page 400: Sharing The Printer
2. Preparing for Printing • p.247 "If a Message Appears during Installation" • p.209 "If Test Print Fails" Sharing the Printer This section explains how to share the printer over a network by connecting it via USB to a computer acting as a print server.
Page 401 Installing the PCL or RPCS Raster Printer Driver (USB) Setting Up a Client Computer Follow the procedure below to configure a computer as a client computer and connect it to the shared printer. Make this setting when installing the printer driver from the CD-ROM provided. •...
Page 402 2. Preparing for Printing • If the message prompting you to restart the computer appears, restart the computer.
Page 403 Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) In the Host Interface menu, you can make network settings and settings for the computer to printer USB connection (if used).
Page 404 2. Preparing for Printing When DHCP is set to on, the subnet mask cannot be changed. To change it, set DHCP to off. Contact your network administrator for information about the network configuration. Default: 0.0.0.0 Gateway Address You can specify the gateway address. When DHCP is set to on, the gateway address cannot be changed.
Page 405: Changing The Host Interface Menu
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Changing the Host Interface Menu This section gives an example of changing a setting in the Host Interface menu. Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Host Interface], and then press the [#Enter] key. Menu: Host Interface Press the [ ] or [ ] key to display [I/O Timeout], and then press the [#Enter] key.
Page 406: Installing The Drivers For Network Connection
2. Preparing for Printing Installing the Drivers for Network Connection This section explains how to install the printer driver for a network printer and configure it according to the printer port. Using this Printer as the Windows Printing Port Network connections can be established through Ethernet. Available ports are determined based on the combination of Windows operating system version and connection method used.
Page 407: Installing The Pcl Or Rpcs Raster Printer Driver (Network)
Installing the Drivers for Network Connection Windows 2000/XP/Vista Windows Server 2003/2008 Print Server Windows 2000/XP/Vista Windows Server 2003/2008 BUG131S • p.81 "Using as the Windows Network Printer" Installing the PCL or RPCS Raster Printer Driver (Network) Using the SmartDeviceMonitor for Client Port This section explains how to install the printer driver (TCP/IP) and set up the SmartDeviceMonitor for Client port.
Page 408 2. Preparing for Printing Double-click the printer name or click [+] to display the printer settings. The details shown in [Comment:], [Driver:], and [Port:] vary depending on the operating system, printer model, and port. Click [Port:], and then click [Add]. Click [SmartDeviceMonitor], and then click [OK].
Page 409 Enter the printer name or IP address in the [Printer Name or IP Address] box. The [Port Name] text box automatically obtains a port name. Change this name if necessary. When screen for Device selection appears, select "RICOH Network Printer C model". Click [Finish] in the [Add Standard TCP/IP Printer Port Wizard] dialog box.
Page 410 2. Preparing for Printing • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. • A message about restarting the computer may appear. Restart the computer to complete installation. • A message appears if there is a newer version of the printer driver already installed. If there is, you cannot install the printer driver using Auto Run.
Page 411 Installing the Drivers for Network Connection Click [Next >]. Click [Finish] in the installation completion dialog box. • If the message "Digital Signature Not Found" or the [Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: •...
Page 412: Installing The Desktopbinder - Smartdevicemonitor For Client
2. Preparing for Printing Double-click the printer name or click [+] to display the printer settings. The details shown in [Comment:], [Driver:], and [Port:] vary depending on the operating system, printer model, and port. Click [Port:], and then click [Add]. Click [Network Printer], and then click [OK].
Page 413 Installing the Drivers for Network Connection • Install SmartDeviceMonitor for Client before installing the printer driver when using the SmartDeviceMonitor for Client port. You can install SmartDeviceMonitor for Client in either of the following two ways: Full install Installs all modules. Custom Install You can select which modules to install.
Page 414: Paper
2. Preparing for Printing Paper This section explains the available paper types and how to load paper. Compatible Paper Types You can use various types of paper. • Plain paper This paper is normally used for copying and printing. Unlike inkjet plain paper or glossy paper, it is uncoated.
Page 415 Paper Type Size Paper capacity Letter (8 " × 11") Legal (8 " × 14") " × 5 " Executive (7 " × 10 ") 8" × 13" " × 13" " × 13" Plain / Inkjet Plain Paper Custom paper sizes Maximum paper capacity: 250 Vertical: 139.7- 356.0 mm sheets...
Page 416 2. Preparing for Printing Type Size Paper capacity Legal (8 " × 14") Executive (7 " × 10 ") 8" × 13" " × 13" " × 13" Plain / Inkjet Plain Paper Custom paper sizes Maximum paper capacity: 500 Vertical: 148.0 - 356.0 mm sheets (5.83 - 14.01 inch), Horizontal:...
Page 417 Paper Type Size Paper capacity 55.0-216.0 mm (2.17-8.50 capacity: 100 sheets inch) Glossy Paper A4 (210 × 297 mm ) Maximum paper capacity: 100 sheets Maximum paper output: 1 sheets Envelope Com10 Envelope (4 " × Maximum paper capacity: 10 ") sheets Monarch Envelope (3...
Page 418 2. Preparing for Printing • Load paper with the paper grain parallel to the feed direction. • Do not load paper of different types at the same time. • To load a different type of paper than that already loaded, first remove all currently loaded paper. •...
Page 419 Paper Set paper according to the orientation of the print image, as follows. BUG132S Compatible Paper Sizes for the Duplex Unit Type Size Paper capacity Plain / Inkjet Plain Paper A4 (210 × 297 mm) A5 (148 × 210 mm) A6 (105 ×...
Page 420 2. Preparing for Printing 1. To print over a portrait image: Load paper so that its top edge is pointing in the paper feed direction. 2. To print over a landscape image: Load paper so that its right edge is pointing in the paper feed direction. Paper Storage Precautions This section gives cautions on storing paper.
Page 421 Paper • Ink smearing can be caused by environmental conditions (such as high humidity) and the type of image being printed (such as ink-heavy images). If smearing occurs, set [Print Quality] to [Quality priority] or [Speed priority]. This may stop the ink smearing. •...
Page 422 2. Preparing for Printing • absorbent • dry and conducive to static buildup • already printed on (such as the back of pre-printed paper) • pre-printed (unless specified) • heat sensitive/non-carbon • too thick or thin • pre-stitched • glued or tacked •...
Page 423 Paper BPR196S a. Output Direction b. Printable Area c. 8 mm (0.4 inches) d. 38 mm (1.5 inches) e. 3 mm (0.2 inches)
Page 424: Specifying The Paper Settings Using The Printer's Control Panel (Paper Input Menu)
2. Preparing for Printing Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) This section explains the settings you can specify in the Paper Input menu, such as those for the size and type of the paper loaded in each tray. The very first time you load paper or anytime you change to a different size or type of paper, you must specify the paper settings using "Paper Input Menu"...
Page 425 Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) On the control panel, press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Paper Input], and then press the [#Enter] key. Menu: Paper Input Press the [ ] or [ ] key to display [Tray Paper Size], and then press the [#Enter] key.
Page 426 2. Preparing for Printing...
Page 427: Printer Driver
3. Printer Driver Two Types of Printer Properties Dialog Box There are two types of printer properties dialog box, namely: Custom Setting and Multi-tab. The default is Custom Setting. • Custom Setting This type is suitable for users who rarely need to change printer properties settings and print using generally the same settings.
Page 428: Opening From An Application
3. Printer Driver Click the icon of the printer, and then click [Printing Preferences...] on the [File] menu. The printing preferences dialog box appears. Opening from an Application If you open the printer properties dialog box from an application, the factory settings appear. Change the settings as required and carry out printing.
Page 429: Specifying Settings On [Accessories] Tab
Specifying Settings on [Accessories] Tab Specifying Settings on [Accessories] Tab If the printer and computer are not configured for bidirectional communication, open the printer driver and specify the optional units attached to the printer and the size and type of paper loaded in the printer. Conditions for Bidirectional Communication Bidirectional communication allows information about paper size and feed direction settings to be automatically sent to the printer.
Page 430 3. Printer Driver Click the [Accessories] tab. If options in the [Accessories] tab are disabled, bidirectional connection is enabled. In this case, no change is necessary for option settings. Select options installed from the [Select printer options:] area, and then make the necessary settings.
Page 431: Printing
Printing Printing Follow the procedure below to print on plain paper. • You can load 100 sheets in the optional bypass tray unit. • Curled paper may jam. Straighten any curls within 2 mm (0.08 inches) before loading. • Load paper with the print side face down in the paper trays. •...
Page 432: Unauthorized Copy Control
3. Printer Driver Make print settings, and then click [OK]. • If you set [Paper type:] to [Glossy Paper] in the printer properties dialog box, be sure to remove each sheet as it is delivered to the output ramp. • You can load up to 20 envelopes. •...
Page 433 Printing 1. The pattern and text you have set is printed. a: Text b: Pattern 2. The document is copied to the machine that the Copy Data Security unit is installed. 3. The document is blanked by gray overprint. Printing a Document Using [Mask type:] BPR200S 1.
Page 434: Canceling Printing
3. Printer Driver Canceling Printing Print jobs can be canceled from either a printer or computer. How to cancel print jobs differs according to their job status. Check the job status first. Canceling a Print Job Being Printed Cancel the print job from the Status monitor or by pressing the [Job Reset] key of the printer. Canceling a print job in queue Cancel the print job from the taskbar of the computer.
Page 435: Canceling Printing From The Taskbar
Canceling Printing If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is blinking), that print job is also canceled. Press the [Job Reset] key. BUG134S The confirmation screen appears. Press the [#Enter] key.
Page 436: Selecting The Printer Driver Language
3. Printer Driver Selecting the Printer Driver Language This section explains how to select the language used for the settings and messages displayed on the Printer Driver. Open the printer properties dialog box. Click [Printing Preferences]. Click the [Printer Configuration] tab. Click [Environment Settings...].
Page 437 Selecting the Printer Driver Language Click [Environment Settings...] ( ). BPR204S In the language list (shown below), find the language you require. The languages in the list appear in the following order: • 1.Japanese • 2.English • 3.German • 4.French •...
Page 438 3. Printer Driver...
Page 439: Monitoring And Configuring The Printer
4. Monitoring and Configuring the Printer Using the Status Monitor Using the Status monitor, you can check the print job status, error messages amount of remaining ink, and other printer status information. • p.191 "Replacing a Print Cartridge" • p.254 "Status Monitor Errors" •...
Page 440: Using Smartdevicemonitor For Client
4. Monitoring and Configuring the Printer Using SmartDeviceMonitor for Client SmartDeviceMonitor for Client is an application that has functions such as the peer-to-peer printing machine monitoring. We recommend you install this application on the client computer. • Operating System: Windows 2000 Protocol Stack TCP/IP protocol supplied with Windows 2000 •...
Page 441: Using Notification Via Smartdevicemonitor For Client
Using SmartDeviceMonitor for Client • View up to 100 print jobs that belong to you. • The status monitor function might not be able to monitor all possible items or events. Using Notification via SmartDeviceMonitor for Client This section explains how to use the Notification function in SmartDeviceMonitor for Client. If a client computer uses SmartDeviceMonitor for Client to access a network printer, you can specify the Notification setting to allow the computer to receive print job status notification.
Page 442: Specifying The Settings For Monitoring The Printer
4. Monitoring and Configuring the Printer Specifying the Client Computer Settings Follow the procedure below to make the settings on the client. On the [Start] menu, point to [All Programs], point to [DeskTopBinder], [SmartDeviceMonitor for Client], and then click [Extended Features Settings]. The Extended Features Settings dialog box opens.
Page 443: Displaying The Printer Status
Using SmartDeviceMonitor for Client Displaying the Printer Status You can display the printer status. Launch SmartDeviceMonitor for Client. Right-click the SmartDeviceMonitor for Client icon. The printer status is reflected in the SmartDeviceMonitor for Client icon in the taskbar system tray. To monitor the status in more detail, right-click the SmartDeviceMonitor for Client icon, and then select the printer you want to monitor.
Page 444: Using Web Browser
4. Monitoring and Configuring the Printer Using Web Browser Available operations The following operations can be remotely performed using Web browser from a client computer. • Displaying printer status or settings • Resetting the printer • Making printer settings • Making e-mail notification settings •...
Page 445 Using Web Browser Launch the Web browser. In the Web browser's address bar, enter "http://(printer's IP address)/" to access the printer. If a DNS or WINS server is in use and the printer's host name has been specified, you can enter the host name instead of the IP address.
Page 446: Menu
4. Monitoring and Configuring the Printer Menu This section explains the items in the Web browser menu. BPR136S 1. Home The [Status] and [Device Info] tab are displayed. Details of the tab menu are displayed on the work area. 2. Configuration Make system settings for the machine, interface settings, and security.
Page 447: Notifying The Printer Status By E-Mail
Using Web Browser Launch the Web browser. In the address bar, enter "http://(printer's IP address or host name)/". Click [Configuration], and then click [General Settings]. A dialog box for entering the user name and password opens. Enter the user name and password, and then click [OK]. If this is the first time to do this, enter "admin"...
Page 448 4. Monitoring and Configuring the Printer • The paper has been loaded incorrectly. • The machine is out of its operational temperature range. Flowchart showing how to specify notification by e-mail Specify the printer setting. Specify the network interface setting (using the Web browser). To specify the network interface setting, use the Web browser.
Page 449 Using Web Browser Functions Selectable value Default Text in E-mail 255 characters max. (1-byte None alphanumerics) (2-byte characters available) Specifying SMTP Authentication By specifying the SMTP authentication setting, you can send e-mails to destinations where the e-mail server carries out SMTP authentication. By specifying the SMTP authentication setting, you can log on to SMTP servers which require authentication.
Page 450 4. Monitoring and Configuring the Printer If you set [POP Authentication Encryption] to [On], the printer will try logging on only by APOP login. If you set [POP Authentication Encryption] to [Off], the printer will try logging on only in plain text. In standby time following POP authentication (in milliseconds), you can specify how long the printer can wait for logging on to the SMTP server after logging on to the POP server.
Page 451 Using Web Browser Functions Selectable value Default Italian Spanish Dutch Swedish Norwegian Danish Portuguese Finnish E-mail Language Polish English Czech Hungarian Russian Subject 31 characters max. (1-byte None alphanumerics) (2-byte characters available) Text 255 characters max. (1-byte None alphanumerics) (2-byte characters available) Destinations Destination 1-10...
Page 452 4. Monitoring and Configuring the Printer Functions Selectable value Default Printer Error Cartridge Empty Cartridge Almost Empty Replace Ink Collector Unit Ink Collector Unit Near Full No Paper Paper Misfeed Paper Size Mismatch Paper Type Mismatch Paper Size and Type Mismatch ON Cover Open Unit/Cartridge Not Set Out of Printable Temperature...
Page 453 Using Web Browser Auto E-mail Notification: Counter Notification Group Group to Notify Functions Selectable value Default E-mail Language English English Japanese German French Italian Spanish Dutch Swedish Danish Norwegian Portuguese Finnish E-mail Language Polish English Czech Hungarian Russian Subject 31 characters max. (1-byte None alphanumerics) (2-byte characters available)
Page 454 4. Monitoring and Configuring the Printer Counter Notification Functions Selectable value Default Machine Total Auto E-mail Notification: Error Notification Printer Error Functions Selectable value Default Notify when error Occurs Occurs Notify within 30 (minutes) Cartridge Empty Functions Selectable value Default Occurs Notify when error Occurs...
Page 455 Using Web Browser Cartridge Almost Empty Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (%) Replace Ink Collector Unit Functions Selectable value Default Notify when error Occurs Occurs Notify within 30 (minutes) Ink Collector Unit Near Full Functions Selectable value Default...
Page 456 4. Monitoring and Configuring the Printer No Paper Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Paper Misfeed Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Paper Size Mismatch Functions...
Page 457 Using Web Browser Functions Selectable value Default 30 (minutes) Paper Type Mismatch Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Paper Size and Type Mismatch Functions Selectable value Default Occurs Notify when error Occurs Occurs &...
Page 458 4. Monitoring and Configuring the Printer Cover Open Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Unit/Cartridge Not Set Functions Selectable value Default Occurs Notify when error Occurs Occurs & Fixed Notify within 30 (minutes) Out of Printable Temperature Range Functions...
Page 459: About The Web Browser Help
Using Web Browser Functions Selectable value Default 30 (minutes) Auto E-mail Notification: Counter Notification Machine Total Functions Selectable value Default Number of Pages Notification Method Number of Pages Number of Pages & Monthly Notify Every 100 (pages) 1000 2000 (pages) Notification Day 1-28 (days) 1 (day)
Page 460: Snmp
4. Monitoring and Configuring the Printer SNMP The Ethernet interface includes the Simple Network Management Protocol (SNMP) agent for UDP. Using the SNMP manager, you can obtain printer data. The default community name is "public". Using this community name, you can obtain MIB data. Supporting MIB (SNMP v1/v2c) •...
Page 461: Using The Printer With A Macintosh
5. Using the Printer with a Macintosh System Requirements for Macintosh Operating System (for Macintosh) • PowerPC-Based Macintosh: Mac OS X 10.3 or later • Intel-Based Macintosh: Mac OS X 10.4.5 or later • The operating environment for the printer driver depends on the application in use. •...
Page 462: Preparing For Printing (For Macintosh)
5. Using the Printer with a Macintosh Preparing for Printing (for Macintosh) For details about preparing to print from a Macintosh computer, see the following sections: Checking the printer status and settings using the printer's control panel See p.65 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)"...
Page 463: Installing The Printer Driver On A Macintosh
Installing the Printer Driver under Mac OS X Installing the Printer Driver under Mac OS X This section explains how to install the printer driver. After installing the printer driver, adjust the settings necessary for printer use. The following procedures are based on Mac OS 10.5.1. The procedures for your machine might differ slightly from those shown if you are using a different version of Mac OS.
Page 464: Specifying The Printer Settings On A Macintosh
5. Using the Printer with a Macintosh Click [Agree]. If you click [Disagree], the screen that appeared in the previous step returns. Click [Install]. The [Authenticate] dialog box appears. To select where to install the file, click [Change Install Location...]. Under Mac OS X 10.3.x - 10.4.x, select where to install the file in the [Select a Destination] dialog box, Enter the administrator's user name and password, and then click [OK].
Page 465 Installing the Printer Driver under Mac OS X Click [ ]. The add printer screen appears. Under Mac OS X 10.3.x - 10.4.x, click [Add Printer...] on the [Printers] menu or [Add] on the toolbar. The [Printer Browser] appears. On the add printer screen, click [Default], and then make sure [Kind] is set to [USB]. The name of the printer connected to the USB port appears.
Page 466 Select [Select a driver to use...] in the [Print Using] field, and then select a printer in the list. Under Mac OS X 10.3.x - 10.4.x, select [RICOH] in the [Printer Using] field, and then select a printer in the [Model Name] list.
Page 467: Printer Properties Dialog Box On A Macintosh
Printer Properties Dialog Box on a Macintosh Printer Properties Dialog Box on a Macintosh This section describes the printer properties dialog box and explains how to open it. Dialog Boxes for Printer Settings on a Macintosh The dialog boxes for specifying the printer driver settings consist of the Page Setup dialog and Print dialog. The printer settings can be adjusted in [Maintenance Utility].
Page 468 5. Using the Printer with a Macintosh • For details about specifying the printer driver settings, see p.133 "Installing the Printer Driver under Mac OS X". Displaying the Page Setup dialog on a Macintosh From the application's File menu, click [Page Setup...]. The Page Setup dialog appears.
Page 469 Printer Properties Dialog Box on a Macintosh The [Printer List] appears. From the [Print & Fax], select the printer you want to use, and then click [Open Print Queue...]. If you want to use a network printer, select it according to its name of the printer. On the [Print &...
Page 470: Printing With A Macintosh
5. Using the Printer with a Macintosh Printing with a Macintosh This section explains how to start and stop printing. Basic Printing Procedure for Macintosh This section explains the basic procedure for printing from an application. Printing on a Macintosh •...
Page 471 Printing with a Macintosh Printing on Paper in a Paper Tray with a Macintosh This section explains how to load paper in the paper tray and print on it. • Curled paper may jam. Straighten any curls before loading. • Load paper with the print side face down in the paper trays. •...
Page 472 5. Using the Printer with a Macintosh To display the [Setup] settings, using the pop-up menu in the middle-right of the dialog box, switch from [the name of the application in use] to [Printer Features], and then select [Setup] from the [Feature Sets:] pop-up menu.
Page 473 Printing with a Macintosh Insert a sheet of paper into tray 2/tray 3 with the print side face down. Insert the sheet straight into tray 2/tray 3. Make print settings, and then click [Print]. • To use tray 2/tray 3, click the [Driver] tab in the [Printer Info] dialog box, and then select the [Tray 2]/[Tray 3] from the pop-up menu.
Page 474: Canceling A Print Job On A Macintosh
5. Using the Printer with a Macintosh • To use the bypass tray, click the [Driver] tab in the [Printer Info] dialog box, and then select the [Bypass Tray Unit] check box. To display the [Printer Info] dialog box, display the [Print & Fax], double-click the printer from the printer list, and then click [Info] on the toolbar.
Page 475 Printing with a Macintosh Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh) You can cancel a print job while it is being transmitted or printed. Check that printing has started. Not only the print job being printed but also the print jobs in queue will be canceled. If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is blinking), that print job is also canceled.
Page 476: Monitoring And Configuring The Printer (For Macintosh)
5. Using the Printer with a Macintosh Monitoring and Configuring the Printer (for Macintosh) For details about using a Macintosh to obtain a list of the printer's settings, the printer's status, or similar printer information, see the following section: Checking the printer's status or changing the printer's network settings using a Web browser See p.114 "Using Web Browser"...
Page 477: Displaying The Printer Status On A Macintosh
Displaying the Printer Status on a Macintosh Displaying the Printer Status on a Macintosh Using the Status Monitor, you can display the amount of ink left and other printer status details on the computer. You can also check any errors that occur in the print job queue window. The print job queue window opens automatically when you execute a print command.
Page 478 5. Using the Printer with a Macintosh • For details about displaying the [Print & Fax], see p.138 "Displaying the Print dialog on a Macintosh".
Page 479: Opening Help On A Macintosh
Help]. The Help screen appears. Under Mac OS X 10.3.x - 10.4.x, start Help Viewer from Mac Help, and then select [RICOH RPCS Raster Help] from the [Library] menu. • For details about displaying the [Setup] or [Paper Feed] settings, see p.138 "Displaying the Print dialog on a Macintosh".
Page 480: Maintaining (For Macintosh)
5. Using the Printer with a Macintosh Maintaining (for Macintosh) For details about maintaining and managing the printer with a Macintosh computer, see the following sections: Checking the number of printed pages using the control panel See p.157 "Checking the Number of Printed Pages using the Control Panel (Counter Menu)" Performing maintenance using the control panel See p.159 "Performing Maintenance using the Control Panel (Maintenance Menu)"...
Page 481: Troubleshooting (For Macintosh)
Troubleshooting (for Macintosh) Troubleshooting (for Macintosh) Printing will not start See p.213 "Printing Will Not Start" Paper is not fed or delivered normally See p.215 "Paper Is Not Fed or Delivered Normally" Paper jam See p.217 "Paper Jam" Print results are not satisfactory See p.241 "Print Results Are Not Satisfactory"...
Page 482: Updating The Printer Driver On A Macintosh
5. Using the Printer with a Macintosh Updating the Printer Driver on a Macintosh Checking the Version of the Printer Driver on a Macintosh This section explains how to check the version of the current printer driver. Display the [Print & Fax]. Under Mac OS X 10.3.x - 10.4.x, Display the [Printer List].
Page 483 Updating the Printer Driver on a Macintosh The printer is deleted from [Printer List]. Click [OK]. The printer is deleted from [Print & Fax]. Click [Quit System Preferences] on the [System Preferences] menu. The [System Preferences] closes. Under Mac OS X 10.3.x - 10.4.x, click [Quit Printer Setup Utility] on the [Printer Setup Utility] menu. The [Printer Setup Utility] closes.
Page 484: Software On The Cd-Rom For Macintosh
5. Using the Printer with a Macintosh Software on the CD-ROM for Macintosh This section describes the CD-ROM supplied with the printer. Files for Macintosh The following is a list of the files on the CD-ROM. File Name product name_Mac_OS_X RPCS Raster Printer Driver for Macintosh •...
Page 485: Manuals (Html Files) For Macintosh
Software on the CD-ROM for Macintosh • For details about using the printer driver, see the printer driver Help. Manuals (HTML files) for Macintosh This section gives the location of the manuals. File Location The manuals are in the following folders on the supplied CD-ROM. MANUAL_HTML\LIST...
Page 486 5. Using the Printer with a Macintosh...
Page 487: Maintaining
6. Maintaining Checking the Number of Printed Pages using the Control Panel (Counter Menu) You can check and print out the printer's counter figures. Counters show the number of prints made by the printer. Print counter numbers do not include test patterns printed using "Maintenance", system configurations printed using "List/Test Print", and counter printouts made using "Counter".
Page 488 6. Maintaining Press the [Menu] key. BUG127S Press [ ] or [ ] to display [Counter], and then press the [#Enter] key. Menu: Counter Press [ ] or [ ] to display [Show Counter], and then press the [#Enter] key. Menu: Show Counter Press [ ] or [ ], and then check the [Color], [Black], and [EconClr] on the display.
Page 489: Performing Maintenance Using The Control Panel (Maintenance Menu)
Performing Maintenance using the Control Panel (Maintenance Menu) Performing Maintenance using the Control Panel (Maintenance Menu) Using the Maintenance menu, you can specify printer maintenance settings for adjusting settings such as gradation and density. Nozzle Check You can print a test pattern to check whether the inks are being correctly ejected from the print head nozzles.
Page 490: Nozzle Check
6. Maintaining The interval must be long enough to allow a sheet to dry. • Off • 1 sec • 2 sec • 5 sec • 10 sec • 15 sec • 20 sec Default: Off Dry-delay (Dup) To prevent spoiling of duplex-printed copies, select a print delivery interval to allow them to dry. The interval must be long enough to allow a duplex-printed sheet to dry.
Page 491 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Nozzle Check], and then press the [#Enter] key. Maintenance: Nozzle Check Press the [#Enter] key.
Page 492: Head-Cleaning
6. Maintaining BPR212S Head-cleaning Follow the procedure below to perform a normal print-head cleaning. Perform a head cleaning when a particular color cannot be printed or print images are blurred. Head cleaning consumes ink. When the Print cartridge is empty, replace it instead of performing a print-head cleaning. After a Print cartridge is replaced, a print-head cleaning will be automatically performed.
Page 493 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Head-cleaning], and then press the [#Enter] key. Maintenance: Head-cleaning Press the [ ] or [ ] key to select a color, and then press the [#Enter] key.
Page 494 6. Maintaining Press the [ ] key. BUG191S The following message appears: Press # to clean heads Press the [#Enter] key. BUG161S Head cleaning starts. Hold the [Form Feed] key down for 3 seconds. BUG143S Head cleaning starts.
Page 495: Head-Flushing
Performing Maintenance using the Control Panel (Maintenance Menu) Head-flushing Follow the procedure below to perform a thorough print-head cleaning. Since this consumes more ink than a normal head cleaning does, perform this when the problem persists after performing a normal head cleaning.
Page 496: Head Position
6. Maintaining BUG217S 1. Head 1 (Yellow/Magenta) 2. Head 2 (Black) 3. Head 3 (Cyan) 4. Head 4 (Magenta/Yellow) Press the [#Enter] key. Press # to flush heads Head flushing starts. Maintenance in process... Press the [Online] key. The initial screen appears. Head Position Follow the procedure below to print a test pattern and adjust the print-head positions if vertical lines are printed unaligned or printed colors look blurred.
Page 497 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Head Position], and then press the [#Enter] key. Maintenance: Head Position Press the [ ] or [ ] key to display [Pr.Test Pattern], and then press the [#Enter] key.
Page 498: Adj.paper Feed
6. Maintaining BUG243S Press the [ ] or [ ] key to display [Adjustment], and then press the [#Enter] key. Press the [ ] or [ ] key to select a resolution from step 5, and then press the [#Enter] key. Adjustment: High Speed Press the [ ] or [ ] key to select a line, and then press the [#Enter] key.
Page 499 Performing Maintenance using the Control Panel (Maintenance Menu) Slide the envelope selector to the forward position. BUG137S Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Adj.Paper Feed], and then press the [#Enter] key.
Page 500 6. Maintaining BPR214S When horizontal lines beside the lightest gray square are broken, select the optimal adjustment value by referring to the lines broken in the opposite direction. When the "+2" square is the lightest gray square and the "+6" horizontal lines are broken in the opposite direction, the optimal adjustment value is between "+3"...
Page 501 Performing Maintenance using the Control Panel (Maintenance Menu) Slide the envelope selector to the forward position. BUG137S Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Registration], and then press the [#Enter] key.
Page 502 6. Maintaining A test pattern to adjust the print start position is printed. Check the optimal adjustment values on the printed test pattern. Fold the test pattern sheet in half lengthwise. BPR197S The optimal adjustment value is the difference between the single vertical line and the cross's vertical line that you can see when the folded paper is held up to light.
Page 503: Setting The Date And Time
Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to select a paper type, and then press the [#Enter] key. Adjustment: *Plain Paper Press the [ ] or [ ] key to enter the adjustment values (-4.0 to +4.0) in the [Read Direction] from step 7, and then press the [#Enter] key.
Page 504 6. Maintaining Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Date Setting], and then press the [#Enter] key.
Page 505 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Time Setting], and then press the [#Enter] key.
Page 506: De-Condensation
6. Maintaining Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ ] key to display [Time Zone], and then press the [#Enter] key.
Page 507 Performing Maintenance using the Control Panel (Maintenance Menu) Press the [ ] or [ ] key to display [De-condensation], and then press the [#Enter] key. Maintenance: De-condensation Three sheets are fed through the printer without anything being printed on them. Switch the printer off and then back on again.
Page 508: Specifying System Settings Using The Control Panel (System Menu)
6. Maintaining Specifying System Settings using the Control Panel (System Menu) You can set basic functions required to use the printer. The printer can be used on factory default, but the configuration can be changed depending on the condition of the user. The changed condition holds even if the printer is turned off.
Page 509 Specifying System Settings using the Control Panel (System Menu) • 60 minutes Default: 5 minutes Notify by Email You can specify whether or not to send notification that a printer error has occurred to a particular e- mail address. After changing this setting, turn the printer off and then back on. •...
Page 510 6. Maintaining • 8 ×13 • 8 ×13 • 16K (195×267) • 4 ×9 • 3 ×7 • C5 Env (162×229) • C6 Env (114×162) • DL Env (110×220) • Custom Size Default: A4 (210×297) Paper Type You can select the default paper type. •...
Page 511 Specifying System Settings using the Control Panel (System Menu) • Long Edge Bind Default: Off Blank Pg. Print Specify whether or not to print blank pages. • On • Off Default: On Tray Switching You can set to switch the paper tray. •...
Page 512: Changing The System Menu
6. Maintaining Color Mode You can select the default color mode. • Color • Economy Color • Black and White Default: Color Recycl.Ppr.Mode You can enable this to print on recycled paper. • Off • On Default: Off Env.Slctr.Alert You can specify whether or not to enable the Env.Slctr.Alert function. •...
Page 513: Energy Saver
Specifying System Settings using the Control Panel (System Menu) Press the [Menu] key. BUG127S Press [ ] or [ ] key to display [System], and then press the [#Enter] key. Menu: System Press [ ] or [ ] key to display [Energy Saver], and then press the [#Enter] key. System: Energy Saver Press [ ] or [ ] key to select the lead time needed to switch to the Energy Saver mode.
Page 514: Specifying Pcl Settings Using The Control Panel (Pcl Menu)
6. Maintaining Specifying PCL Settings using the Control Panel (PCL Menu) You can set conditions when using PCL for printing. Orientation You can select the page orientation. • Portrait • Landscape Default: Portrait Form Lines You can specify the number of lines per page between 5 and 128. Default: •...
Page 515 Specifying PCL Settings using the Control Panel (PCL Menu) Default: 10.00 pitch This setting is effective only for fixed-space fonts. Symbol Set You can specify the character set for the default font. Available sets are as follows: Roman-8, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Math-8, PS Math, VN Math, Pifont, Legal, ISO 4, ISO 6, ISO 11, ISO 15, ISO 17, ISO 21, ISO 60, ISO 69, Win 3.0 Default: PC-8...
Page 516: Changing The Pcl Menu
6. Maintaining Changing the PCL Menu This section explains setting the symbol set mode as an example of how to change a PCL menu setting. Press the [Menu] key. BUG127S Press [ ] or [ ] key to display [PCL Menu], and then press the [#Enter] key. Menu: PCL Menu Press [ ] or [ ] key to display [Symbol Set], and then press the [#Enter] key.
Page 517: Selecting The Control Panel Language
Selecting the Control Panel Language Selecting the Control Panel Language This section explains how to select the language used for the settings and messages displayed on the control panel. Press the [Menu] key. BUG127S Press the [ ] or [ ] key to display [Language], and then press the [#Enter] key. Menu: Language Press the [ ] or [ ] key to select the language, and then press the [#Enter] key.
Page 518 6. Maintaining Press the [ ] key once, and then press the [#Enter] key. The Language setting appears. In the language list (shown below), find the language you require. On the printer's control panel, the names of the available languages appear in English. Language List Language Name Displayed on Control Panel Language...
Page 519: Restricting Printer Functions
Restricting Printer Functions Restricting Printer Functions This section explains how to lock keys on the printer's control panel to prevent general users from changing settings and performing certain functions. By locking certain control panel keys, you can prevent users other than the administrator from doing the following: •...
Page 520 6. Maintaining Simultaneously hold the [ ], [Escape], and [#Enter] keys down for 3 seconds, and then [#Enter] key. The following message appears: Press # to unlock Press the [#Enter] key. The following message appears: Panel Unlocked The initial screen appears.
Page 521: Replacing A Print Cartridge
Replacing a Print Cartridge Replacing a Print Cartridge Follow the procedure below to replace a Print cartridge. Checking the Remaining Ink Follow the procedure below to check when to replace Print cartridges using the Status monitor or the cartridge replacement indicators. Checking the cartridge replacement indicators of the printer control panel BPR201S The illustration above indicates the control panel is indicating that the cyan print cartridge is empty.
Page 522 6. Maintaining Check the cartridge status. The illustration above indicates the cyan ink has completely run out. A red background in the image indicates that printing is not possible. Check which color of cartridge needs to be replaced, and then replace it. From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 523: Replacing A Print Cartridge
Replacing a Print Cartridge BPR193S • Be sure to insert the print cartridges correctly. If you insert them incorrectly, Status Monitor might not be able to detect the amount of ink that is remaining in the cartridges. For details about handling the print cartridges, see p.195 "Handling Print Cartridges".
Page 524 6. Maintaining While pressing the recessed area ( ) of the right front cover, open the cover ( ). BUG113S Take out the empty cartridges. When doing this, be sure to hold the printer firmly so that it does not move. BUG140S Check the cartridges' orientation, and then install them gently.
Page 525: Handling Print Cartridges
Replacing a Print Cartridge Close the right front cover. BUG115S • p.317 "Recommended Consumables" Handling Print Cartridges Important points about handling Print cartridges are explained. • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.
Page 526 6. Maintaining • Do not take apart Print cartridges. • Do not open the right front cover except when installing Print cartridges. Do not turn off the power or unplug the power cord during the process of installing the cartridges. •...
Page 527: Replacing An Ink Collector Unit
Replacing an Ink Collector Unit Replacing an Ink Collector Unit Follow the procedure below to replace an ink collector unit. • Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
Page 528 6. Maintaining While pressing the recessed area ( ) of the right front cover, open the cover ( ). BUG113S Wait at least five seconds, and then remove the full ink collector unit from the printer. BUG185S When pulling the unit out, keep the unit level and press on the area marked "Push". Put the Ink collector unit in the supplied plastic bag.
Page 529 Replacing an Ink Collector Unit Insert the new ink collector unit. BUG187S Slide the ink collector unit carefully into the printer, until you hear it click. BUG194S Close the right front cover.
Page 530: Cleaning
6. Maintaining Cleaning Clean the outside of the printer regularly to maintain the condition of the printer. • To avoid hazardous electric shock, do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service representative.
Page 531: Moving
Moving Moving The precautions when moving the printer a short distance or long distance are explained. Moving a Short Distance Take the following precautions when moving the printer a short distance - for instance, when attaching an optional tray or relocating the printer inside the same room. •...
Page 532 6. Maintaining Pack the printer for transport when moving it a long distance such as when changing office or residence. Disconnect all cables, place the printer in the box it was in when purchased, and transport in a level manner. Contact sales or service representative for details.
Page 533: Disposing
Disposing Disposing Consult with an authorized dealer to dispose of the printer. When disposing of the printer yourself, be sure to comply with local disposal regulations.
Page 534: When Not Using For A Long Period Of Time
6. Maintaining When Not Using for a Long Period of Time If the printer will not be used for a long time, turn its power off, disconnect the USB cable, and then unplug it from the wall outlet. It is recommended to print at least once a month, because the printer consumes a considerable amount of ink for periodic maintenance and print head cleaning when switched on after a long period of inactivity.
Page 535: Troubleshooting
7. Troubleshooting Software Cannot Be Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons When the printer driver is properly installed, the icon of the printer appears in the [Printers and faxes] folder.
Page 536 7. Troubleshooting Quick Install for USB The CD-ROM may not be inserted properly. Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly. The power cord or USB cable may not be properly Check that the power cord and USB cable are connected.
Page 537: Printer Driver Cannot Be Installed
Software Cannot Be Installed Devices], select the printer, and then open its properties dialog box. On the [General] tab, click [Reinstall Driver] to reinstall the software. Quick Install for Network The CD-ROM may not be inserted properly. Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly.
Page 538: Usb Connection Is Not Automatically Detected
7. Troubleshooting The printer driver installer does not start. • If the screen does not appear even when you double-click the SETUP.EXE icon, or if an error An error occurs during installation. occurs during installation, access the CD- ROM drive from [My Computer] or [Explorer].
Page 539: If Test Print Fails
If Test Print Fails If Test Print Fails This section explains how to troubleshoot Test Print problems. The power cord or USB cable or Ethernet cable is Check that the power cord and USB cable, Ethernet not properly connected. cable are properly connected. The port connection is not properly set.
Page 540: Uninstalling
7. Troubleshooting Uninstalling If software was installed incorrectly or incompletely, uninstall and then reinstall it. • Before uninstalling software or deleting devices, turn off any other printers connected to your computer via USB, or disconnect the USB cable to the printers. •...
Page 541: Deleting Devices
Uninstalling Double-click [My computer]. On the [Tools] menu, click [Folder Options...]. Click the [View] tab. In the [Advanced Settings:] box, click [Show hidden files and folders], and then deselect the [Hide extension for known file types] check box. Click [OK]. On the [Start] menu, click [Search].
Page 542 7. Troubleshooting Click [System]. Click the [Hardware] tab. Click [Device Manager]. Right-click [USB Printing Support] or [Product Name], and then click [Uninstall]. A confirmation message appears. Click [OK]. Click [Close].
Page 543: Printing Will Not Start
Printing Will Not Start Printing Will Not Start If printing will not start, check whether the power of the printer is on or whether the power can be turned on or not. If an error occurs when you try printing, change the computer or printer driver settings. Power Cannot Be Turned On If the [Power] key does not light or does not blink when it is pressed, check if there is something wrong with the power cord or wall outlet.
Page 544 7. Troubleshooting • Check whether other applications are operating. Close all other applications because these could be interfering with the installation. Be sure to close all resident programs also. • Check the printer properties settings. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change data processing] check box.
Page 545: Paper Is Not Fed Or Delivered Normally
Paper Is Not Fed or Delivered Normally Paper Is Not Fed or Delivered Normally If the printer is operating but paper will not feed or paper jams multiple times, check the condition of the printer and paper. Paper does not feed smoothly. Paper guides are not adjusted properly.
Page 546 7. Troubleshooting Multiple sheets of paper are fed at one time. Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a flat surface such as a desk to even the edges. Check the position of the paper guides of the paper tray, and then load the paper again.
Page 547: Paper Jam
Paper Jam Paper Jam This explains how to remove a paper jam. When a paper jam error appears in the Status monitor, remove the paper from the location indicated. If you cannot locate paper jams or jammed paper cannot be removed easily, you can check the condition of paper from the top of the printer.
Page 548 7. Troubleshooting • p.215 "Paper Is Not Fed or Delivered Normally" • p.218 "Removing Paper Jammed in Tray 1" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" •...
Page 549 Paper Jam Open the output ramp. BUG184S Remove jammed paper. BUG146S If you cannot remove the jammed paper or it is difficult to remove, the paper may be jammed inside the printer. Examine the paper carefully and remove. Close the output ramp. BUG202S...
Page 550: Removing Paper Jammed In Tray 2/Tray 3 (Optional)
7. Troubleshooting Push tray 1 gently in until it stops. BUG125S Printing starts. Blank paper may be delivered after printing resumes. • p.215 "Paper Is Not Fed or Delivered Normally" • p.220 "Removing Paper Jammed in Tray 2/Tray 3 (optional)" •...
Page 551 Paper Jam Pull tray 2/tray 3 completely out. Take care not to drop it. Remove jammed paper. BUG226S Push tray 2/tray 3 gently in until it stops. BUG223S Press the [Form Feed] key. BUG143S Printing starts. Blank paper may be delivered after printing resumes. •...
Page 552: Removing Paper Jammed In The Rear Unit (Optional)
7. Troubleshooting • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" •...
Page 553: Removing Paper Jammed In The Multi Bypass Tray (Optional)
Paper Jam Attach the rear unit. BUG242S Printing starts. Blank paper may be delivered after printing resumes. • p.218 "Removing Paper Jammed in Tray 1" • p.220 "Removing Paper Jammed in Tray 2/Tray 3 (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" •...
Page 554 7. Troubleshooting Remove any paper in the bypass tray. BUG148S Remove jammed paper. BUG149S Load paper in the bypass tray with the side to be printed on facing up. BUG126S If it is difficult to remove jammed paper, follow the procedure below to remove it.
Page 555 Paper Jam Remove any paper in the bypass tray. BUG148S Push the bypass tray extension in. Detach the bypass tray. BUG108S Remove the jammed paper from the rear of the printer. BUG188S...
Page 556 7. Troubleshooting Reattach the bypass tray. BUG109S Pull the bypass tray extension out. Load paper in the bypass tray with the side to be printed on facing up. BUG126S • If you cannot remove the jammed paper using the above procedure, clear the jam from the multi bypass tray.
Page 557: Removing Paper Jammed Under The Top Cover
Paper Jam • p.215 "Paper Is Not Fed or Delivered Normally" • p.218 "Removing Paper Jammed in Tray 1" • p.220 "Removing Paper Jammed in Tray 2/Tray 3 (optional)" • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.227 "Removing Paper Jammed under the Top Cover" •...
Page 558 7. Troubleshooting BUG145S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: Open the top cover. BUG178S Open the left cover, and then turn the paper feed wheel. Turn the wheel while looking for the jammed paper through the top cover opening. BUG179S...
Page 559 Paper Jam Remove the jammed paper through the top cover opening. BUG180S If the carriage has stopped halfway, move it to either end. Close the left cover. BUG181S Close the top cover. BUG182S Printing starts. After completing this procedure, print the nozzle check test pattern to make sure the print head's nozzles are not clogged.
Page 560: Removing Paper Jammed Around The Guide Board
7. Troubleshooting • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam. BPR122S • p.44 "Loading Paper" • p.160 "Nozzle Check" • p.218 "Removing Paper Jammed in Tray 1" •...
Page 561 Paper Jam BUG150S Unlock the guide board by moving the tabs on both sides toward the middle, and then open the guide board. BUG151S Open the left cover. BUG152S...
Page 562 7. Troubleshooting Turn the paper feed wheel to release paper from the feed belt. BUG153S Release paper from the feed belt to make it removable. Insert your finger between the paper and the feed belt, and then remove the paper slowly. BUG154S Do not touch the feed belt.
Page 563 Paper Jam Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place. BUG155S Close the left cover. BUG156S Printing starts. • Depending on how the paper was jammed, printing may resume from the next page, not the one jammed.
Page 564: Removing Paper Jammed In The Duplex Unit
7. Troubleshooting Removing Paper Jammed in the Duplex Unit Follow the procedure below to remove paper jammed in the duplex unit. • Make sure the duplex unit is attached properly. • If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel.
Page 565 Paper Jam Remove jammed paper. BUG158S Close the duplex unit cover. BUG159S If the bypass tray has been detached, be sure to switch the power off before reattaching the tray. Printing starts. If it is difficult to remove jammed paper, follow the procedure below to remove it. Pressing the catches on both side of the duplex unit, remove the unit.
Page 566 7. Troubleshooting Remove the jammed paper from the rear of the printer. BUG160S Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place. BUG155S If the bypass tray has been detached, be sure to switch the power off before reattaching the tray. •...
Page 567: If You Cannot Remove Jammed Paper
Paper Jam If You Cannot Remove Jammed Paper This section explains how to remove badly jammed paper that you cannot remove by the usual methods. • If the bypass tray and duplex unit are attached to the printer, switch the printer off and detach the duplex unit.
Page 568 7. Troubleshooting Open the left cover, and then turn the paper feed wheel. Turn the wheel while looking for the jammed paper through the top cover opening. BUG179S Remove the jammed paper through the top cover opening or back of the printer. BUG180S BUG154S Before removing jammed paper from the back of the printer, remove the duplex unit.
Page 569 Paper Jam Close the left cover. BUG181S Close the top cover. BUG182S Printing starts. • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam. BPR122S •...
Page 570 7. Troubleshooting • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" •...
Page 571: Print Results Are Not Satisfactory
Print Results Are Not Satisfactory Print Results Are Not Satisfactory If print quality is poor, check the printer and printer driver settings for problems. If no problems are apparent, check the print cartridge or other consumables. Prints are Unsatisfactory This section explains how to troubleshoot the printer when printing is uneven (due to the wrong amount of ink being used) or when prints are smudged, smeared, or blotchy.
Page 572 7. Troubleshooting as this will position the print heads correctly. If you switch the envelope selector to , be sure to select the [Uni-directional printing only] check box in the printer properties dialog box. Have the print-heads been aligned? Blurred or double lines indicate the print heads are incorrectly positioned. Resolve this by switching the envelope selector to and then selecting [Head Position].
Page 573: Colors Do Not Match The Displayed Image
Print Results Are Not Satisfactory Are you printing densely colored images on both sides of paper? When a large amount of ink is used to completely cover a side, one-sided printing is recommended. Colors Do Not Match the Displayed Image If there are differences between colors of the print results and the displayed image, the following questions should be addressed.
Page 574: Other Problems
7. Troubleshooting Does the envelope selector setting match? Set the envelope selector according to the type of paper. For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position . See p.279 "Envelope Selector Position Mismatch".
Page 575 Print Results Are Not Satisfactory Some characters are garbled or missing. • In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change methods to extract TrueType fonts] check box. • In the [Printer Configuration] tab, set [Spool format:] to [EMF]. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Print as bitmap] check box.
Page 576: Checking The Consumables
7. Troubleshooting How can I prevent ink transfer between printed sheets during duplex printing? On the [Printer Configuration] tab, in the [Sheet-dry Print Delay...] dialog box, change [Print delay time:]. Ink smudges and characters are not properly formed when printing white text on a black background.
Page 577: If A Message Appears During Installation
If a Message Appears during Installation If a Message Appears during Installation Message number 58 or 34 indicates the printer driver cannot be installed using Auto Run. Uninstall and then reinstall the printer driver.
Page 578: Error & Status Messages On The Control Panel
7. Troubleshooting Error & Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Depending on the "Auto Continue" and "Env.Slctr.Alert" settings specified on the System menu, some of the following messages might not appear.
Page 579 Error & Status Messages on the Control Panel Load the tray with paper of the specified type, and then change the paper type setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified type, and then print.
Page 580 7. Troubleshooting See p.197 "Replacing an Ink Collector Unit". Ink depleted The ink has run out. Change the indicated print cartridge. See p.191 "Replacing a Print Cartridge". Left Cover is open / Close the Left Cover The left cover is open. Close the left cover. See p.267 "Cover Open".
Page 581 Error & Status Messages on the Control Panel Paper Misfeed / Press Form Feed The printer failed to feed paper from the specified paper tray. Press the [Form Feed] key to feed the paper. See p.217 "Using the [Form Feed] Key to Remove Jammed Paper". Paper Misfeed Bypass Tray / Check Paper Press Form Feed Paper has jammed in the bypass tray.
Page 582 7. Troubleshooting If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always have a new ink collector unit ready.
Page 583 Error & Status Messages on the Control Panel Setting change... The printer is changing its settings. Wait a moment. Temp. alert Please wait... The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel. Waiting...
Page 584: Status Monitor Errors
7. Troubleshooting Status Monitor Errors If an error occurs with the printer, Status Monitor displays an error message. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in more detail. Depending on the "Auto Continue"...
Page 585 Status Monitor Errors • To load the tray, see p.44 "Loading Paper". Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. Press the [Form Feed] key. BUG143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?:...
Page 586: No Paper/Tray Not Detected (Tray 2/Tray 3)
7. Troubleshooting Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. No Paper/Tray Not Detected (Tray 2/Tray 3) Tray 2/Tray 3 is empty or the paper in it is not loaded properly. Do one of the following: •...
Page 587 Status Monitor Errors Press the [Form Feed] key. BUG143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?: Plain Paper BUG161S Printing starts.
Page 588: No Paper/Tray Not Detected (Bypass Tray)
7. Troubleshooting Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. No Paper/Tray Not Detected (Bypass Tray) There is no paper in the bypass tray or the paper is not loaded properly. Do one of the following: •...
Page 589 Status Monitor Errors Press the [#Enter] key. BUG161S Printing starts. • To load paper, see p.44 "Loading Paper". Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S...
Page 590: Paper Size Mismatch/Paper Type Mismatch (Tray 1)
7. Troubleshooting Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Tray 1) The tray is not loaded with paper of the correct size or type. Do one of the following: • Change the paper settings. • Print by Form Feed (Change the tray). •...
Page 591: Paper Size Mismatch/Paper Type Mismatch (Tray 2/Tray 3)
Status Monitor Errors BUG161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Tray 2/Tray 3) The tray is not loaded with paper of the correct size or type. Do one of the following:...
Page 592 7. Troubleshooting • Change the paper settings. • Print by Form Feed (Change the tray). • Cancel the print job. • To change the paper settings, see p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed.
Page 593: Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)
Status Monitor Errors Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Bypass Tray) The tray is not loaded with paper of the correct size or type. Do one of the following: •...
Page 594 7. Troubleshooting Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. Press the [Form Feed] key. BUG143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?:...
Page 595: Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)
Status Monitor Errors Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select) The automatically detected tray is not loaded with paper of the correct size or type. Do one of the following: •...
Page 596 7. Troubleshooting Press the [Form Feed] key. BUG143S Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?: Plain Paper BUG161S Canceling the Print Job Cancel the print job.
Page 597: Cover Open
Status Monitor Errors Press the [Job Reset] key. BUG134S Press the [#Enter] key. BUG161S Press the [#Enter] key. Cover Open A cover is open. Make sure all covers are fully closed. If the cover is already closed, open and then reclose it. Follow the procedure below to close the cover.
Page 598 7. Troubleshooting Close the cover. Top cover BUG182S Left cover BUG156S Duplex unit cover BUG159S If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. Check that the duplex unit is correctly attached and the duplex unit cover is closed. •...
Page 599: Cover Open / Print Cartridge(S) Not Detected
Status Monitor Errors BUG142S • p.31 "Detaching and Reattaching the Multi Bypass Tray" • p.20 "Guide to Components" Cover Open / Print Cartridge(s) Not Detected The right front cover is open. Close the right front cover. Alternatively, the print cartridges are not installed or are installed incorrectly.
Page 600 7. Troubleshooting If the print cartridges are not installed or are installed incorrectly: While pressing the recessed area ( ) of the right front cover, open the cover ( ). BUG113S Push in the cartridge. BUG141S Close the right front cover. BUG115S •...
Page 601: Duplex Unit Not Detected
Status Monitor Errors Duplex Unit Not Detected The duplex unit is not attached correctly. Follow the procedure below to attach the duplex unit correctly. • If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place.
Page 602: Cartridge Almost Empty
7. Troubleshooting Cartridge Almost Empty One of the print cartridges is almost empty. Check which color print cartridge will soon have to be replaced, and then have a new cartridge handy. Checking ink colors • Checking using the Status monitor The illustration above indicates the cyan print cartridge is almost empty.
Page 603: Cartridge Empty
Status Monitor Errors • Do not carry out head cleaning or head flushing. If you do, the ink may run out. • If you turn the power off and then back on, the printer will send the ink in the print cartridge to the printer.
Page 604: Used Cartridge
7. Troubleshooting Checking the cartridge replacement indicators of the printer control panel BPR201S The illustration above indicates the control panel is indicating that the cyan Print cartridge has completely run out. • From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 605: Ink Collector Unit Not Detected
Status Monitor Errors Checking the cartridge replacement indicators of the printer control panel BPR220S The illustration above indicates the cyan print cartridge is empty. • Under this condition, the printer cannot carry out head cleaning or head flushing. • From left to right, the cartridge replacement indicators display the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges.
Page 606 7. Troubleshooting While pressing the recessed area ( ) of the right front cover, open the cover ( ). BUG113S Attach the ink collector unit by pushing it in until it clicks. Take care not to spill the ink. Remove the ink collector unit only when necessary. BUG162S Close the right front cover.
Page 607: Ink Collector Unit Almost Full
Status Monitor Errors Ink Collector Unit Almost Full The ink collector unit is almost full. Have a new ink collector unit handy. Checking using the printer's control panel Prepare new Ink Collector Unit • If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel.
Page 608: Out Of Printable Temperature Range
7. Troubleshooting Out of Printable Temperature Range Follow the procedure below to relocate the printer when the temperature inside the printer is inappropriate, extremely high or low, for printing. Turn the printer off. BUG118S Place the printer in a 10 to 32°C (50 to 89.6°F) environment. Turn the printer on.
Page 609: Network Interface Error
Status Monitor Errors • If the error still does not clear after the printer acclimates to room temperature and the power is turned back on, contact your sales or service representative. Network Interface Error An error in the Ethernet port network function has occurred. Do the following: Turn the printer off.
Page 610 7. Troubleshooting Check the position of the envelope selector For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position BUG137S Check the printer driver settings In the application, open the printer properties dialog box. Click the [Setup] tab.
Page 611 Status Monitor Errors Press the [Form Feed] key. BUG143S Press the [#Enter] key. BUG161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BUG134S...
Page 612: Maintenance Failed
7. Troubleshooting Press the [#Enter] key. BUG161S Press the [#Enter] key. Maintenance Failed Head cleaning or head flushing has failed. The error is cleared when the following occur: • The printer receives another print job • Press the [#Enter] key Cannot Recover Error Page When the printer resumes printing after a paper jam has been cleared, some pages might be missing from the print job.
Page 613 Status Monitor Errors Press the [Form Feed] key. BUG143S Press the [#Enter] key. BUG161S Canceling the Print Job Cancel the print job. Press the [Job Reset] key. BUG134S...
Page 614 7. Troubleshooting Press the [#Enter] key. BUG161S Press the [#Enter] key.
Page 615: Appendix
8. Appendix Updating the Firmware To update the printer and network interface board firmware, download the latest firmware from the website and installing it. • To check the current firmware version, print the system configuration page from the [List/Test Print] menu.
Page 616: Checking The Current Printer Driver Version
8. Appendix Checking the Current Printer Driver Version Follow the procedure below to check the version of the printer driver currently installed. Open the printer properties dialog box. Click the [Setup] tab. Click [About]. The [About] dialog box appears. Check the version. Click [OK].
Page 617: Software On The Cd-Rom
Software on the CD-ROM Software on the CD-ROM This section describes the CD-ROM supplied with the printer. Files The following is a list of the files on the CD-ROM. File Name SETUP.EXE RPCS Raster Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 PCL 5c Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 PCL 6 Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 SmartDeviceMonitor for Client...
Page 618: Pcl Printer Drivers
8. Appendix • The printer drivers do not support clustering technology under Windows 2000 and Windows Server 2003/2008. • For details about using the printer driver, see the printer driver Help. PCL Printer Drivers This section gives the file locations of the different PCL 5c printer drivers and their system requirements. These drivers allow your computer to communicate with this printer via a printer language.
Page 619: Manuals (Html Files)
Software on the CD-ROM • Under Windows 2000/XP/Vista, and Windows Server 2003/2008, you can print over a peer-to- peer TCP/IP network. • You can monitor the printer status over a TCP/IP network. File Location SmartDeviceMonitor for Client is in the following folder on the supplied CD-ROM. Network\Devmon\Client\Disk1 •...
Page 620: Cautions To Take When Using In A Network
8. Appendix Cautions to Take When Using in a Network Using DHCP This printer can be used in a DHCP environment. In a WINS server environment, the printer name can simultaneously be registered with a WINS server. • Supported DHCP server operating systems are: Windows 2000 Server, Windows Server 2003, Windows Server 2008, and UNIX standard.
Page 621: Electromagnetic Interference
Electromagnetic Interference Electromagnetic Interference If another electronic device is placed next to the printer, each will influence the other negatively. In the case of a television or radio, noise may be generated. If this happens, do the following: • Move the television or radio as far as possible from the printer. •...
Page 622: Specifications
8. Appendix Specifications Specifications of the printer and options are listed. Printer Body Print speed Measurements according to the manufacturer's measurement system Black draft: 30.0 ppm Color draft: 30.0 ppm Depending on the operating environment, printing may take longer than normal. Print direction Supports bidirectional, minimum distance printing Print resolution...
Page 623 Specifications Paper weight Tray 1/ optional tray: 60-157 g/m (16.0-42.0 lb.) Paper capacity Tray 1: 250 sheets Maximum paper capacity 1350 sheets (with the optional tray installed) Output ramp capacity 100 sheets The capacity may be less depending on the images printed. Power source 100-120V: 50/60Hz 1.2A (when fully equipped) 220-240V: 50/60Hz 0.6A (when fully equipped)
Page 624: Option (Paper Feed Unit)
8. Appendix Noise emission Sound Power Level Main unit only During Printing Quality priority : 62.7 dB(A) or less Speed priority : 66.7 dB(A) or less Standby 40 dB(A) or less Sound Pressure Level Main unit only During Printing Quality priority : 56.7 dB(A) or less Speed priority : 60.7 dB(A) or less Standby 34 dB(A) or less...
Page 625: Option (Bypass Tray)
Specifications Glossy paper Paper weight 60-105 g/m (16.0-28.0 lb.) Paper capacity 500 sheets Option (Bypass tray) Multi Bypass Tray Type BY1000 Paper sizes A4 , A5 , A6 , B5 JIS , Letter (8 " × 11") , Legal (8 "...
Page 626 8. Appendix List of Printer Driver Functions (Windows/ Macintosh) The following tables list the functions available under Mac OS X and their Windows printer driver equivalents. Paper source tray Windows Mac OS X Tray 1 Tray 1 Tray 2 Tray 2 Tray 3 Tray 3 Bypass Tray...
Page 627: List Of Printer Driver Functions (Windows/Macintosh)
List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X B1 JIS B2 JIS B3 JIS B4 JIS B5 JIS B5 JIS B6 JIS B6 JIS Letter Letter (US Letter) Legal Legal (US Legal) 12" ×18" " × 8 " "...
Page 628 8. Appendix Windows Mac OS X DL Env. DL Env. (DL Envelope) Custom Paper Size Custom Paper Size The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Printout paper size Windows Mac OS X B5 JIS...
Page 629 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X Custom Size Custom Size The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Original orientation Windows Mac OS X Portrait Portrait (This function is provided by the operating system.)
Page 630 8. Appendix Windows Mac OS X Send to Job Binding... Save as Overlay Data... Print to file Windows Mac OS X Available (This function is provided by the Available (Rendered as PDF, PostScript, This operating system.) function is provided by the operating system.) Print quality Windows Mac OS X...
Page 631 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X Text Text Thin lines Use error diffusion Use error diffusion Windows Mac OS X Available Available Color profile Windows Mac OS X Optimize color Presentation Presentation Photographic Photographic Text Text Gray reproduction Windows Mac OS X...
Page 632 8. Appendix Contrast Windows Mac OS X Unavailable Saturation Windows Mac OS X Unavailable Color balance: Cyan Windows Mac OS X Unavailable Color balance: Magenta Windows Mac OS X Unavailable Color balance: Yellow Windows Mac OS X Unavailable Use ICM Windows Mac OS X Available...
Page 633 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X Pictures (Perceptual) Proof (Relative Colorimetric) Match (Absolute Colorimetric) Use ColorSync Windows Mac OS X Unavailable Unavailable Print as bitmap Windows Mac OS X Available Unavailable Change data processing Windows Mac OS X Available Unavailable Separate into CMYK, then print in designated color only...
Page 634 8. Appendix Directional Magnification Windows Mac OS X Available Unavailable Layout Windows Mac OS X 2 pages per sheet (2-up) (left right) (Top 2 pages per sheet (2-up) (left right) (Top Bottom) Bottom) (This function is provided by the operating system.) 2 pages per sheet (2-up) (right left) 2 pages per sheet (2-up) (right left) (This function...
Page 635 List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X 6 pages per sheet (6-up) (In columns starting on the right) (This function is provided by the operating system.) 9 pages per sheet (9-up) (In rows running left to 9 pages per sheet (9-up) (In rows running left to right) right) (This function is provided by the operating system.)
Page 636 8. Appendix Windows Mac OS X Single Thin Line (This function is provided by the operating system.) Double Hairline (This function is provided by the operating system.) Double Thin Line (This function is provided by the operating system.) Poster Windows Mac OS X 1 page into 2 sheets Unavailable...
Page 637 List of Printer Driver Functions (Windows/Macintosh) Booklet Windows Mac OS X Booklet 1 -Open to left Unavailable Booklet 1 -Open to right Booklet 2 -Open to left Booklet 2 -Open to right Specifying the long edge of custom-size paper Windows Mac OS X Available Available (This function is provided by the...
Page 638 8. Appendix Watermarks: Bitmap Windows Mac OS X Available Unavailable Overlay Windows Mac OS X Available Unavailable Header/Footer Windows Mac OS X Available Unavailable Economy Color Windows Mac OS X Available Available Sheet-dry print delay in duplex Windows Mac OS X Available Available Mixed Original Orientations...
Page 639 List of Printer Driver Functions (Windows/Macintosh) Use preprinted/prepunched paper Windows Mac OS X Available Unavailable Measurement Unit Windows Mac OS X Available Available (This function is provided by the operating system.) Uni-directional printing only Windows Mac OS X Available Unavailable Display Preview and Print screen Windows Mac OS X...
Page 640 8. Appendix Windows Mac OS X Standard Dark Environment Settings Windows Mac OS X Available Unavailable Printable area Windows Mac OS X Regular Unavailable Enlarged Maximum...
Page 641: Information About Installed Applications
Information about Installed Applications Information about Installed Applications expat Use of the software installed on this product, including the controller (hereinafter "software") and the expat Version 1.95.2 application software (hereinafter "expat 1.95.2"), is subject to the following conditions: The product manufacturer provides warranty and support to the software of the product including expat 1.95.2 and the product manufacturer allows the initial developer of expat 1.95.2 to be free from these obligations.
Page 642: Netbsd
8. Appendix RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind. These notices must be retained in any copies of any part of this documentation and/or software. NetBSD Copyright Notice of NetBSD For all users to use this product:...
Page 643 Information about Installed Applications Authors Name List All product names mentioned herein are trademarks of their respective owners. The following notices are required to satisfy the license terms of the software that we have mentioned in this document: • This product includes software developed by the University of California, Berkeley and its contributors. •...
Page 644: Original Ssleay License
8. Appendix Original SSLeay License Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.
Page 645: Tcp/Ip
Information about Installed Applications LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed.
Page 646: Where To Inquire
8. Appendix Where to Inquire For inquiries, contact your sales or service representative.
Page 647: Recommended Consumables
Recommended Consumables Recommended Consumables Consumables recommended for this printer are listed. Purchase necessary consumables before your supply runs out. For information about consumables, contact your sales or service representative. • Print cartridges • Ink Collector Unit...
Page 648: Option And Consumables
8. Appendix Option and Consumables The following options can be used with the printer: • Paper Feed Unit TK1110 This unit feeds paper in bulk. • Multi Bypass Tray BY1000 You can also feed paper from the bypass tray. • For information about options and consumables, contact your service representative.
Page 649: Index
INDEX Checking the Current Printer Driver Version..Checking the Number of Printed Pages from the About the Web Browser Help......Control Panel............About This Product........... Checking the Printer Status......... Adj.Paper Feed............ Checking the Printer Status and Settings using the Printer's Control Panel........... Alert indicator............
Page 650 Displaying the [Maintenance Utility]....If Bidirectional Communication is Disabled..Displaying the Counter........If Test Print Fails........... Displaying the Page Setup dialog..... If You Cannot Remove Jammed Paper....Displaying the Print dialog......... Important Notice..........Displaying the Printer Driver Settings Dialog Boxes Information about Installed Applications..
Page 651: Paper Size Mismatch/Paper Type Mismatch
Locking the Keys..........Opening Help............. Opening the Printer Properties Dialog Box..Opening the Printing Preferences Dialog Box..Machine Body............................Machine Rear............Operating System..........Maintenance Menu..........Option (Bypass tray)........... Making Printer Settings Using the Control Panel..Option (Paper Feed Unit)........................
Page 652 Power key.............. Removing Paper Jammed under the Top Cover..................Print cartridge............Removing the User Guide........Print Cartridge End LED......... Replacing a Ink Collector Unit......Print Cartridge(s) Not Detected......Replacing a Print Cartridge....... 191, 193 Print results are not satisfactory......Restricting Printer Functions........
Page 653 Top cover............... Where to Inquire..........Trademarks............... Tray 1..............Tray 2..............Tray 2 cover............Tray 3..............Tray 3 cover............Troubleshooting........... Two Types of Printer Properties Dialog Box..Unauthorized Copy Control....... Uninstalling............Uninstalling the Printer Driver....152, 210 Unlocking the Keys..........up arrow, down arrow keys......... Updating the Firmware........
Page 654 MEMO J018-6620...
Page 656 J018-6620...
Page 657 Safety Information for GelSprinter GX e3300N/GX e3350N/GX e5550N Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Page 658: Safety Information
Safety Information When using this machine, the following safety precautions should always be fol- lowed. Safety During Operation In this manual, the following important symbols are used: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.
Page 659 Handling Power Cords and Power Plugs R WARNING: • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury. • Only connect the machine to the power source described on the inside front cover of this manual.
Page 660 R CAUTION: • When the machine will not be used for a long time, unplug the power code. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). • Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around the prongs at least once a year.
Page 661 Handling the Main Machine R WARNING: • Make sure the wall outlet is near the machine and freely accessible so that in event of an emergency it can be unplugged easily. • If by any chance this machine falls over or a breakage occurs (e.g. the cover), turn off the main switch, unplug the power cable and contact your service representative.
Page 662 Handling the Machine's Interior R WARNING: • To avoid hazardous electric shock do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service rep- resentative.
Page 663 Handling the Machine's Supplies R WARNING: • Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose. R CAUTION: •...
Page 664 Usage of Manuals Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in this manual before using the machine.
Page 665: Safety Labels Of This Machine
Safety Labels of This Machine This section explains the machine's safety information labels. Power Switch Symbols The meanings of the symbols for the switches on this machine are as follows: • c :STANDBY.
Page 666: Laws And Regulations
Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, pass- ports, driver's licenses.
Page 667: Energy Star Program
ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy con- servation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
Page 668: Declaration Of Conformity
Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 Product Name: Printer Model Number: GX e3300N, Aficio GX e3300N/GX e3350N, Aficio GX e3350N/GX e5550N, Aficio GX e5550N ❖ Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 669 本機をお使いになるお客様へ本書では本機を使用するための補足事項を記載しております。本体に同梱の使用説明書とあわせてお読みください。電源ON／OFFは、必ず操作部の［電源］キーにて実施してください。電源プラグを外すなど、［電源］キー以外で電源 OFF を実施した場合、メンテナンスに使用するインクの量が増える可能性がございます。 Notes for Users Please note the following additional information in this manual: To switch the machine's power on and off, you must use the [Power] key on the control panel. If the power cord becomes unplugged or the machine loses power through any means other than usage of the [Power] key, there is a possibility that the volume of ink used in maintenance will increase.
Page 670 About GelSprinter GX Series Firmware Updates (Windows) TABLE OF CONTENTS About Firmware Updates......................2 Operating Environment and Other Requirements.................2 2.1. Operating Environment......................2 2.2. Supported Operating Systems....................2 2.3. About Printer Drivers........................2 Update Cautions..........................3 3.1. Caution 1...........................3 3.2. Caution 2...........................3 3.3. Caution 3...........................3 3.4.
Page 671 About Firmware Updates Updates allow GelSprinter GX series models to receive the latest firmware. Operating Environment and Other Requirements 2.1. Operating Environment If the printer is connected to computers by network peer-to-peer or directly via a single USB cable, successful updates are guaranteed. 2.2.
Page 672 Update Cautions This section describes several things you must check for to ensure successful updates. You must read this section before performing updates. ∗ For more details about cautions, refer to "ReadMe.txt". 3.1. Caution 1. Before performing updates, check your computer's power options: make sure [System Standby:] / [System hibernates:] is set to "Never".
Page 673 Firmware Update Operating Instructions These instructions explain how to update the firmware of the printer. Before you start the update, make sure of the following: • The printer is in standby mode and the [Power] key is lit in green. •...
Page 674 5.1. Bidirectional-Enabled This section explains how to update the bidirectional-enabled printer driver. 1. Double-click [Product Name_FirmwareUpdater 4. Select the printer name, and then click [Next >]. _VX_XX.exe] to start the update. Note Product Name represents the machine name; VX_XX, the version.
Page 675 7. Updating starts. 8. The printer is switched back on automatically, after the screen shown below appears. • If the following screen appears, switch the printer off and then back on, and then click [OK]. 9. After updating, check the version, and then click [Finish]. Note The following screen is an example.
Page 676 5.2. Bidirectional-Disabled This section explains how to update the bidirectional-disabled printer driver. To update the firmware when bidirectional communication is disabled, see 3. “Update Cautions”, and then check the following: • You must be able to view the printer’s control panel. The procedure requires you to check the printer’s status on the control panel.
Page 677 1. Double-click [Product Name_FirmwareUpdater 5. After checking the following, click [OK]. • A functional printer has been selected. _VX_XX.exe] to start the update. • The printer is available and not currently inactive. Note • The printer is not offline. Product Name represents the machine name; VX_XX, the version. •...
Page 678 ∗ The progress of the update is 8. Updating starts. displayed on the LCD of the Check the update progress displayed on the LCD of the printer’s printer’s control panel in the following order. control panel. The update progress should be as shown in the diagram on the Updating...
Page 679 Trademarks Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Pentium is a registered trademark of Intel Corporation. Netscape is a registered trademark of Netscape Communication Corporation in the U.S. and/or other countries. Macromedia and Flash are either registered trademarks or trademarks of Macromedia, Inc.
Page 680 About GelSprinter GX e3300N/GX e3350N Firmware Updates (Macintosh) TABLE OF CONTENTS About Firmware Updates......................2 Operating Environment and Other Requirements.................2 2.1. Operating Environment......................2 2.2. Supported Operating Systems....................2 2.3. About Printer Drivers........................2 Update Cautions..........................3 3.1. Caution 1...........................3 3.2. Caution 2...........................3 3.3. Caution 3...........................3 3.4.
Page 681 About Firmware Updates Updates allow GelSprinter GX e3300N/GX e3350N models to receive the latest firmware. Operating Environment and Other Requirements 2.1. Operating Environment If the printer is connected to computers by network peer-to-peer or directly via a single USB cable, successful updates are guaranteed. 2.2.
Page 682 Update Cautions This section describes several things you must check for to ensure successful updates. You must read this section before performing updates. 3.1. Caution 1 Check your computer's System Preferences before performing updates. Procedure for Mac OS X 10.5.1 (The procedures for your machine might differ slightly from those shown if you are using a different version of Mac OS): Click [System Preferences...] on the [Apple] menu.
Page 683 Firmware Update Operating Instructions These instructions explain how to update the firmware of the printer. Before you start the update, make sure of the following: • The printer is turned on. • The printer is in standby mode and the [Online] key is lit in blue. •...
Page 684 10 In the [Utilities] folder, double-click the Terminal icon. The [Terminal] appears. 11 On the [Terminal] screen, enter the following command: cd ~/Desktop/Name of the created folder/ Enter the following command and check the name of the queue that you want to update: lpstat -p "printer XXXXXX is idle."...
Page 685 14 Click [Quit Terminal] on the [Terminal] menu. The [Terminal] screen will close. 15 Press and hold down the printer's [Power] key until the power turns off. 16 Press the printer's [Power] key again to turn the power back on. 17 The update is complete.
Page 687 About Network Interface Board Firmware Updates TABLE OF CONTENTS 1. About Firmware Updates ....................2 2. Operating Environment and Other Requirements............2 2.1 Operating Environment ......................2 2.2 Recommended Web Browsers....................2 3. Update Cautions......................3 3.1 Caution 1..........................3 3.2 Caution 2..........................3 3.3 Caution 3..........................3 3.4 Caution 4..........................3 4.
Page 688: About Firmware Updates
1. About Firmware Updates You can update the firmware of the Network Interface Board on the GX series models. 2. Operating Environment and Other Requirements 2.1 Operating Environment A Web browser is required. To use the Web browser, you must first configure the appropriate TCP/IP settings on both the computer and printer.
Page 689: Update Cautions
Update Cautions This section describes several things you must check for to ensure successful updates. You must read this section before performing updates. 3.1 Caution 1. Before performing updates, check your computer's power options: make sure [System Standby:] / [System hibernates:] is set to "Never". Checking Your Power Settings (This procedure is for Windows XP.
Page 690: Disclaimer
Disclaimer The manufacturer is not liable for any damages resulting from use or misuse of this software. Nor is the manufacturer liable for any damages resulting from use or misuse of this software with third parties. - 4 -...
Page 691: Update Procedure
Update Procedure This manual explains how to update the firmware of the Network Interface Board for the GX series models. Before Performing Updates Check the following: • The printer's "Online" key is lit (the printer is ready to print). • No other applications are running. Update Procedure This procedure is for Windows XP.
Page 692 3. Click [Configuration]. A dialog box for entering the user name and password appears. 4. In the “User name” field, enter “admin” and in the “Password” field, enter the corresponding password, and then click [OK]. Note that there is no default password. Therefore, unless a password has been specified, leave the password field blank.
Page 693 5. Click [Ethernet Board Firmware Update]. 6. Select the updater file ***.bin. You can select the file by entering the file path in the “Firmware Update File Name:” field, or by clicking [Browse] and locating the file. - 7 -...
Page 694 7. Click [Update]. Updating begins. The update takes some time. During the update, do not use the Web browser, computer, or printer. When the update starts, the following message appears. - 8 -...
Page 695 When the update is complete, the following message appears. 8. Click [OK]. The Configuration page appears. - 9 -...
Page 696 9. Click [Restart]. 10. Click [Restart]. The network interface board is restarted. - 10 -...
Page 697 11. Click [OK]. Restarting takes some time. Wait a while, and then click [OK]. - 11 -...
Page 698 12. The printer's top page appears. On this page, check that the firmware has been updated. If the firmware has been updated, a new version number will be displayed. If the version number has not changed, the update might have failed. In this case, see p. 13, “If the Update Fails”.
Page 699 If the Update Fails 1. The update might fail if attempted during printing or if the wrong file was selected. If the dialog box for selecting the updater file appears, go back to Step 6, and be sure to select the correct file.
Page 700 Possible Causes of Update Failure 1. The update is being attempted during printing. 2. The firmware is being updated from another computer. - 14 -...
Page 701 3. The updater file is invalid. 4. The wrong file has been selected as the updater file. In this case, you can return the printer’s top page by clicking [Back]. - 15 -...
Page 702: Trademarks
Trademarks ® ® ® ® Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac OS, Macintosh, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
Page 703 • The product names of Windows Server 2003 R2 are as follows: ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition ® ® Microsoft Windows Server 2003 R2 Datacenter Edition • The product names of Windows Server 2008 are as follows: ®...
Page 704 2. Remove the screw (x1). 4. Pull out the cover. Carriage unit replacement procedure V.1.1 Remove right cover A-6 Remove operation panel 1. Remove the screw x1 . 1. Remove the screws (x2). Before installing the unit Caution 1. Make sure to turn off the printer main power before beginning the replacement. Be sure to install the carriage unit by the date printed on the 2.
Page 705 Left 1. Remove the cover from the rear 22. Reset the envelope lever to standard position.See Step B-2. Remove carriage Attach new carriage 3. Remove the humidity retention cap. CAUTION: Right side of the carriage unit. If you wipe the surface from the Carriage attachment completed.
Page 706 CE Marking Traceability Information Do not touch the ink collector unit' chip (For EU Countries Only.) contacts. Manufacturer: Ricoh Co., Ltd. The illustrations shown here might not 3-6 Nakamagome 1-chome, match your model exactly. Ohta-ku, Tokyo, 143-8555 Japan Authorized representative:...

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E3300n - aficio gx color inkjet printer Gelsprinter gx e2600 Gelsprinter gx e2250n Aficio gx e3350n Gelsprinter gx e3300n Gelsprinter gx e3350n

Ricoh Aficio GX e3300N User Manual

Table of Contents

1 Read this First

About this Product

How to Read this Manual

Guide to Components

Making Printer Settings Using the Control Panel

Options

Recommended Functions

2 Preparing for Printing

Setting up the Hardware

Connecting the Computer and Installing the Software (USB Connection)

Connecting the Computer and Installing the Software (Network Connection)

Checking the Printer Status and Settings Using the Printer's Control Panel (List/Test Print Menu)

Confirming the Connection Method

Installing the PCL or RPCS Raster Printer Driver (USB)

Installing the Drivers for Network Connection

Paper

Specifying the Paper Settings Using the Printer's Control Panel (Paper Input Menu)

3 Printer Driver

Two Types of Printer Properties Dialog Box

Specifying Settings on [Accessories] Tab

Printing

Canceling Printing

Selecting the Printer Driver Language

4 Monitoring and Configuring the Printer

Using the Status Monitor

Using Smartdevicemonitor for Client

Using Web Browser

Snmp

5 Using the Printer with a Macintosh

System Requirements for Macintosh

Preparing for Printing (for Macintosh)

Installing the Printer Driver under Mac os X

Printer Properties Dialog Box on a Macintosh

Printing with a Macintosh

Notes On/Limitations of Printing Using a Mac

Monitoring and Configuring the Printer (for Macintosh)

Displaying the Printer Status on a Macintosh

Opening Help on a Macintosh

Maintaining (for Macintosh)

Troubleshooting (for Macintosh)

Updating the Printer Driver on a Macintosh

Software on the CD-ROM for Macintosh

6 Maintaining

Checking the Number of Printed Pages Using the Control Panel (Counter Menu)

Performing Maintenance Using the Control Panel (Maintenance Menu)

Specifying System Settings Using the Control Panel (System Menu)

Specifying PCL Settings Using the Control Panel (PCL Menu)

Selecting the Control Panel Language

Restricting Printer Functions

Replacing a Print Cartridge

Replacing an Ink Collector Unit

Cleaning

Moving

Disposing

When Not Using for a Long Period of Time

7 Troubleshooting

Software Cannot be Installed

If Test Print Fails

Uninstalling

Printing will Not Start

Paper Is Not Fed or Delivered Normally

Paper Jam

Print Results Are Not Satisfactory

If a Message Appears During Installation

Error & Status Messages on the Control Panel

Status Monitor Errors

8 Appendix

Updating the Firmware

Checking the Current Printer Driver Version

Software on the CD-ROM

Cautions to Take When Using in a Network

Electromagnetic Interference

Specifications

List of Printer Driver Functions (Windows/Macintosh)

Information about Installed Applications

Where to Inquire

Recommended Consumables

Option and Consumables