Error Codes - Tektronix Z780GN - Phaser 780 Graphics Color Laser Printer Advanced Features And Troubleshooting Manual

3
Troubleshooting

Error codes

Error Codes and Actions
38 Phaser 780 Color Laser Printer
If the printer's front panel flashes a message alternating with Error XX, find the
error code in this table and follow the instructions for resolving the problem.
Error User Corrective Action
Contact Customer Support. (Note that the printer will continue to
Printer
Maintenance
print.)
Required Soon
[no error code is
displayed]
Turn the printer power off, then on.
Error 10
Laser Unit Error
If problem persists, check www2.tek.com/merlin/tko and/or
contact Customer Support.
Turn the printer power off, then on.
Error 11, 12
Image Density
Replace Imaging Unit. Turn the printer off, then on.
Error
If problem persists, check www2.tek.com/merlin/tko and/or
contact Customer Support.
Turn the printer power off, then on.
Error 13
Density
If problem persists, check www2.tek.com/merlin/tko and/or
Calibration Error
contact Customer Support.
Turn the printer power off, then on.
Error 21
Toner Carousel
If problem persists, check www2.tek.com/merlin/tko and/or
Error
contact Customer Support.
Error 22
PCDC Error
Error 23
Environment
Sensor Error
Error 24
2nd Bias Roller
Error
Open the fuser drawer on the bottom left of the printer, then close it.
Error 40, 41, 42,
43, 44
Turn the printer power off, then on.
Fuser Temperature
Error
If problem persists, check www2.tek.com/merlin/tko and/or
contact Customer Support.
Turn the printer power off, then on.
Error 61
Process Motor
If problem persists, check www2.tek.com/merlin/tko and/or
Error
contact Customer Support.
Check for and clear paper jams.
Error 62
Paper Handling
Open the paper feed unit on the right side of the printer, then
Motor
close it.
Turn the printer power off, then on.
If problem persists, check www2.tek.com/merlin/tko and/or
contact Customer Support.