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Troubleshooting
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Summary of Contents for Tektronix Z780/P - Phaser 780 Plus Color Laser Printer
- Page 1 P H A S E R ® 7 8 0 C O L O R L A S E R P R I N T E R U s e r G u i d e ® www.tek.com/Color_Printers/...
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Page 2: Table Of Contents
Contents Tektronix Supplies, Media, and Accessories and Options Symbols Front Panel Display and Menus Information Menu Map of Printer Settings Important tips to note for best printer operation. Media Types and Trays Supported Page Sizes and Print Area Caution Loading Media Trays Use caution, or damage to the printer may result. - Page 3 Tektronix Supplies, Media, and Accessories and Options Supplies Media Description Order number Description Order number Laser Paper A/Letter 016-1368-00 Toner Cartridges Black 016-1678-00 90 g/m (24 lb.) bond 016-1369-00 Cyan 016-1679-00 500 sheets B/Tabloid (11 x 17 in.) 016-1699-00 Magenta 016-1680-00 Tabloid Plus (13 x 19 in.) 016-1709-00...
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Page 4: Accessories And Options
Ordering Information Accessories and Options Description Order number Description Order number Universal Paper Tray B5 to Tabloid Extra 436-0366-00 Printer Diskettes Printer drivers and 063-3116-00 utilities Transparency Tray A/A4 436-0368-00 ® PhaserShare Network 100BaseT Ethernet ZNBFE Lower Tray Assembly 3-tray unit: includes 2 436-0367-00 Cards universal trays and 1... - Page 5 Accessories and Options, continued Description Order number Description Order number Plus Feature Set Adds to Graphics Z780FGP Graphics Feature Set Adds to Standard Z780FNG model: model: 96 Mbytes RAM (for 1200 dpi and 192 Mbytes total) continuous tone printing SCSI card for Ability to print media connecting an external larger than Tabloid...
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Page 6: Front Panel Display And Menus
Front Panel Display and Menus Gain access to printer settings (media size and type, tray, print resolution, etc.). View the printer’s operating status, for example, Ready, Printing. Be alerted when to replace consumables, load paper, and clear jams. Print diagnostic pages for troubleshooting. Ready Printer Menu Select... - Page 7 Front Panel Settings and Defaults Using the Button Generally, select most print settings and set defaults from your Press to get more information on printer status and application. Changing the front panel settings may affect the instructions from the printer. For example, if the front panel prints of other users.
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Page 8: Menu Map Of Printer Settings
Menu Map Menu Map of Printer Settings Print this page of the main front panel settings, and keep it near Phaser Color Printer ® the printer for reference. At the printer’s front panel: Menu Map displays information changes network settings scrolls backward selects displayed setting When the printer is warmed up, the front panel displays the... -
Page 9: Media Types And Trays
Media Types and Trays See page 9 for media dimensions. Universal Paper Tray standard Transparency Tray optional Fits in tray slots 1 through 4 (slots 2–4 Laser Paper Fits in tray slot 1 only. Tektronix Transparencies available in optional Lower Tray A/Letter A/Letter, A4 Assembly only). - Page 10 Media and Media Trays Multi-Purpose Tray standard Lower Tray Assembly optional Laser Labels A/Letter, A4 ™ Recommended Avery Labels A/Letter: 5160 and 5164 A4: L7162 and L7165 Envelopes US #10 DL, C4, C5, C6 Choukei 3 GOU, Kakugata 2 GOU Hagaki (Japanese postcard) 3040-05 3040-06...
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Page 11: Supported Page Sizes And Print Area
Supported Page Sizes and Print Area Select Page Size from the printer’s front panel or your application’s Print menu. Media/Page Size Dimension Trays Media/Page Size Dimension Trays Transparencies Paper Letter (A) 8.5 x 11 in. Transparency tray or Letter (A) 8.5 x 11 in. -
Page 12: Printable Area
Printable Area Printing Custom Media The maximum image area is 320 x 457 mm (12.6 x 18 in.); the The minimum custom page size is 100 x 140 mm (3.9 x 5.5 in.). guaranteed print quality area is 297 x 432 mm (11.7 x 17 in.). The maximum* custom page size is 330 x 457 mm (13 x 18 in.). -
Page 13: Loading Media Trays
Loading Media Trays Pull out the paper tray. Squeeze and slide back the blue paper guides. Press down to snap the metal plate into place. Insert the paper; set it under the metal hook at the front right of the tray. Set both back and side paper guides flush against the paper. - Page 14 Loading the Universal Paper Tray Letterhead Large-Format Media Capacity: 250 sheets Capacity: 250 sheets Load letterhead Make sure that you set face down. the blue guides flush against the paper. To prevent paper jams, do not overload the paper tray. 3040-43 3040-09 Never use inkjet paper;...
- Page 15 Loading the Optional Transparency Tray Tektronix Transparencies Capacity: 100 sheets Look for the notch on the Tektronix transparencies. Load A/A4 transparencies with the notch at the left rear of the tray. The transparency tray holds only A/A4 media. Load Tabloid Extra transparencies in the multi-purpose tray. See “Transparencies”...
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Page 16: Specialty Media
Specialty Media Load specialty media in the multi-purpose tray (the external tray on the right side of the printer). Set the paper guide toward the rear of the tray. Extend the tray for large-format paper. Insert the media face up. Load large-format media short edge first;... - Page 17 Transparencies Look for the notch on Tektronix transparencies (A/A4, Tabloid Extra). Load transparencies as follows: Multi-purpose tray: with the notch opposite the leading edge, toward the rear of the printer Optional transparency tray (A/A4 only): with the notch at the left rear of the tray If using the multi-purpose tray: The front panel displays Multi-Purpose Tray Media Size and the current default.
- Page 18 Letterhead Load letterhead as follows: Multi-purpose tray: face up, with the long edge inserted into the printer Universal paper tray: face down, with the short edge toward the rear of the tray If using the multi-purpose tray: 3040-46 The front panel displays Multi-Purpose Tray Media Size and the current default.
- Page 19 Envelopes Set up envelopes according to the templates or procedures in your application. Insert envelopes in the multi-purpose tray with the long edge inserted into the printer and the side to be printed face up. The flap must be open. At the printer’s front panel: 3040-47 The front panel displays Multi-Purpose Tray...
- Page 20 Labels ™ Recommended Avery labels: A/Letter: 5160 A4: L7162 5164 L7165 3040-48 Set up labels using the templates or procedures in your application or the instructions included with the labels. If your Capacity: 50 sheets application has a setting for Avery labels, use it as a template.
- Page 21 Tektronix Image Transfer Media Make sure that your document size is set up as Tabloid (11 x 17 in.). Load the image transfer sheet into the multi-purpose tray with the short edge inserted into the printer. Load with the blank side up.
- Page 22 Other media Laser paper Card and index stock Load card stock (cover, Vellum Bristol, tag, and index) only You can load regular plain paper in the multi-purpose tray. in the external multi-purpose tray. The capacity is 150 sheets. Do not overload the tray. Load face up.
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Page 23: Print Settings
Print Settings Set up your document according to the procedures for your application. See “Supported Page Sizes and Print Area” on page 9. Load the paper or other media on which you want to print in the correct tray. See “Loading Media Trays” on page 11 and “Specialty Media”... -
Page 24: Print Quality Modes
Print Settings Print Quality Modes Set the print speed and resolution (dots per inch) through one of these selections (print speeds are for A/A4 paper only; print speed may be affected by type and size of media, coverage, size of the source file, and amount of printer memory): Mode Resolution... -
Page 25: Tekcolor Corrections
™ ™ TekColor Color Corrections PhaserMatch ICC software Select the color correction for your printing needs: Color management to customize colors to accurately match your press. Custom profile editing for maximum flexibility. Automatic For general office printing. Create your own profile database. Optimizes the color for different types of Compatible with any press ICC profile. -
Page 26: Consumables
Consumables These are the replaceable components for the printer: Toner cartridges (cyan, yellow, magenta, black) Fuser roll cartridge Imaging unit Waste cartridge Detailed, illustrated replacement instructions are shipped with each component. 3040-12... - Page 27 Consumables Life The life of consumables depends on how and where the printer is used, the amount of color or toner coverage, the size and complexity of prints, and the type and quality of media used. The Consumables Page provides information on consumables usage and remaining life.
- Page 28 Consumables Component Average Yield Toner Cartridges 4,500 pages (black) Average yields are based on 5% coverage per toner, or 20% total, applied to the printable area 5,900 pages (cyan, magenta, yellow) of letter/A4 laser paper. Doubling the coverage, to 10% per toner, reduces the average yield by 50%;...
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Page 29: Paper Jams
Paper Jams When a jam occurs The front panel reports Clear Jam at <Location>, and the location of the jam lights up on the printer icon. Clear Jam at A, B Press i for information 3040-17 C, D A, B Press for information. - Page 30 Paper Jams Front Panel Message: Clear Jam at A, B Solution 1: Jam at A Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. Lift the metal plate by the blue handle. Turn the knob to the left to release the media.
- Page 31 Front Panel Message: Clear Jam at A, B Solution 2: Jam at B Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. Gently pull the jammed media from under the drawer. 3040-20...
- Page 32 Front Panel Message: Clear Jam at A, B Solution 3: Jam in door of the optional Lower Tray Assembly Open the right cover of the Lower Tray Assembly. Gently remove the jammed paper and close the cover. Pull out the paper tray from which the jam occurred. Remove any misfed paper.
- Page 33 Front Panel Message: Clear Jam at C, D Solution 1: Jam at C Open the fuser unit on the bottom left side of the printer. Gently pull the jammed paper from under the fuser roll cartridge. Caution! The fuser area may be hot! To avoid personal injury, do not touch it.
- Page 34 Front Panel Message: Clear Jam at C, D Solution 2: Jam at D Open the fuser unit on the bottom left side of the printer. Caution! The fuser area may be hot! To avoid personal injury, do not touch it. Grasp the fuser roll cartridge by the blue handle and lift it out.
- Page 35 Front Panel Message: Clear Jam at E Open the cover on the top left of the printer. Remove the paper and close the cover. 3040-23...
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Page 36: Troubleshooting
Troubleshooting Using the Help Pages To print the Help Pages At the printer’s front panel, press Select. The printer provides internal reports that you can print to help you determine the printer’s configuration, diagnose print-quality Press Menu; you’ll see the following message: problems, and monitor use of the printer. - Page 37 Consumables Page Print this page for estimates of the following: % Life Remaining gauges for toner cartridges, the fuser roll cartridge, and the imaging unit Life Remaining 100% Average coverage per page for each toner Phaser Color Printer ® Consumables Average toner coverage total per page for the Toner imaging unit...
- Page 38 Troubleshooting Usage Profile Provides in-depth information on printer usage: Phaser Color Printer ® Usage Profile Consumables used Average Coverage–OHP (%) Cyan: Days Printed Tray and media selections Pages/Day 0–1: 3, 25–4 Unique Pages / Job 0–1: 478, Printer interventions Copies / Job 0–1: 478, Minutes / Job 0–1: 378, 2...
- Page 39 Configuration Page Print this page to determine the following: Phaser Color Printer Printer name, ID, serial number ® General Information Configuration Printer Name: Page Count: Feature set Start Page Enabled Serial Number: Amount of memory Printer ID: Adobe® Postscript Firmware Versions: Network configuration Current printer settings Print this page before contacting Tektronix customer support,...
- Page 40 Troubleshooting with PhaserLink Software ™ PhaserLink software is a printer management tool supplied with your printer. This software uses Internet technology to provide the following: Print job status Printer usage Routine troubleshooting Configuration of printer settings For detailed information on PhaserLink, refer to the printer’s CD-ROM or web site, or enter this address in your web browser: www.tek.com/Color_Printers/products/phaserlink.html...
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Page 41: General Troubleshooting
General Troubleshooting Problem Probable cause Solution Prints curl. On some paper types, prints with uneven coverage When making prints with heavy coverage, select may curl where coverage is heaviest. Face Down as the Output Order at the printer’s front panel or from your application’s Print menu. Oversize media does not feed from the universal Too much media is loaded in the tray. - Page 42 Troubleshooting Print Quality Problems If you notice a problem with the quality of your prints, the Replace Magenta Toner Cartridge Press i for information probable solution is replacing one of the consumables. Keep in mind these general guidelines: Phaser Color Printer ®...
- Page 43 Print Quality Symptoms Symptom Service Print 1 Solutions Run 20 prints. Replace the toner cartridge. Make sure that you shake the new toner cartridge vigorously One color has dark toner spots. seven or eight times. Print the Cyan and Magenta Calibration Pages from the Help Pages Service Prints menu.
- Page 44 Print Quality Symptoms, continued Symptom Service Print 1 Solutions Replace the imaging unit. Prints have light vertical bands. Replace the imaging unit. A single dark vertical line appears in the same location on all pages. Replace the imaging unit. A single white horizontal line appears in all prints.
- Page 45 Print Quality Symptoms, continued Symptom Service Print 1 Solutions Make another print. Oil streaks appear, especially after the printer has been idle. Reseat the fuser roll cartridge. Make sure that the paper guides are flush against the media in Edges of prints are wrinkled, with the trays.
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Page 46: For More Information
For More Information Find detailed printer information in any of these locations. TekSMART Knowledge Base ™ Printer CD-ROM Application issues www2.tek.com/merlin/tko Advanced Features and Troubleshooting Manual Networking issues PhaserShare Networking Printer errors Manual Print quality issues Multimedia clips on using Troubleshooting your printer Latest tips from technical support... -
Page 47: Getting Help
Getting Help Online Services Customer Support Centers World Wide Web: www.tek.com/Color_Printers/ Australia France New Zealand 1-800-811-177 01 69 86 8137 +61 2 9888 0100 TekSMART™ Austria Germany Norway Knowledge Base: www2.tek.com/merlin/tko 0660 5804 0180 525 3535 (22) 723 801 Technical support: www.tek.com/Color_Printers/support/colcare.html Belgium Hong Kong...