Troubleshooting; Defining The Problem; Faults - Xerox ColorQube 9201 User Manual

Troubleshooting

• Wipe away any residue with a clean cloth or paper towel.
Note: Spots or marks on the glass will be reproduced on the prints when copying from the
document glass. Spots on the Constant Velocity Transport glass (the strip of glass on the left) will
show up as streaks on the prints when copying from the document handler.
Touch Screen
• Use a soft, lint-free cloth, lightly dampened with water.
• Wipe clean the entire area, including the Touch Screen.
• Remove any residue with a clean cloth or paper towel.

Troubleshooting

Defining the Problem

This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your device. Refer to
instructions about power procedures.
If rebooting the device does not resolve the problem, use the instructions contained in this guide to
identify and solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for
advice.

Faults

There are different categories of faults that can occur on your device and different ways in which they
are identified depending on the type of fault occurring. This section gives an overview of the different
types of faults and the way that faults are displayed and recorded.
Your device has three fault types, Hard Down faults, User Clearable faults and Status Messages. Within
each fault type there are subgroups of fault categories relating to the effect the fault has on the device
operation. The fault display generated for each fault depends on the category of that fault.
Hard Down Faults
Hard Down faults prevent a subsystem, module or component from functioning properly. There are
three categories of Hard Down faults.
• Low Level Fault this occurs when a subsystem or module is unable to function correctly. For
example, if during a stapler job a fault is detected, other features are still functional but the stapler
is unavailable.
• Failure Fault this is declared when a low level fault causes a major subsystem to function
incorrectly. For example a fault occurs with the cleaning unit causing the print and copy features
to become non-functioning.
296 ColorQube™ 9201/9202/9203
General Care and Troubleshooting
Power Options on page 290 for