Call Types; Voice Announce - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Operator Features

Call Types

This section contains instructions to assign a QCC operator to receive certain
types of calls and to set the QCC queue priority level.
Planning Form Instructions
The Group Coverage Calls section on the back of Form 6a will be completed
later in this chapter.
Under the Call Types heading on Form 6a (page 2):
1. In the QCC Operator to Receive Calls column, for each call type, do one
of the following:
If QCC operators are not to receive the call type, write None.
If one or more QCC operators are to receive the call type, write any
combination of the extension number(s). See Form 2a or 5d.
NOTE:
You cannot assign an operator to either Follow Me calls or calls to QCC
operator extensions.
2. In the QCC Queue Priority Level column, write the level for each call type.
Assign a value of 1 (high priority) through 7 (low priority). The factory
setting is 4.

Voice Announce

This section contains instructions to enable a QCC operator to originate Voice
Announce (VA) calls. When enabled, the Call 5 button on the QCC can originate
Voice Announce calls.
NOTE:
QCCs cannot receive Voice Announce calls.
Planning Form Instructions
Under the Voice Announce heading on Form 6a, do one of the following:
To prevent QCC operators from originating Voice Announce calls, check
the Disable box (factory setting).
To allow QCC operators to originate Voice Announce calls, check the
Enable box.
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Features