Obtaining User Information - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Obtaining User Information

Obtaining User Information

The features and calling privileges you assign to each employee's telephone
ensure that employees get the most benefit from the system. If you were not
involved in the planning and equipment-ordering for the system, you should
discuss the design with the customer representative who took part.
To determine calling privileges, answer the following questions:
Does management want to allow both local and toll calls to be made from
every telephone?
If any telephones are restricted, are there any numbers the users should
be allowed to call?
Are there any specific numbers (such as 900) that you want to restrict
users from calling?
Who, if anyone, will be given personal lines?
Will access to central office lines/trunks (outside lines) be restricted to
certain employees?
Do any departments receive frequent special calls (such as sales and
service) that should come to them directly, bypassing a system operator?
Do any departments or extensions need to screen incoming calls?
You may want to use the Employee Communication Survey form to determine
each employee's telecommunications needs. A copy of this form is in
Appendix B and is included in the forms package. Since a survey form should
be completed for each user, make as many copies of the form as you need.
If it is not feasible to have each employee fill out a form, get the information you
need from a knowledgeable person in each department, section, or work group.
This person should have sufficient information and authority to make decisions
about calling features and coverage assignments for others in the department.
Use the information in Table 1 3 to interpret and analyze the results of the Employee
Communication Survey. Numbers for items in the Required Information column
correspond to question numbers on the survey.
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Before You Begin