Problem Reporting; Problem Description - IBM QS21 - BladeCenter - 0792 Service Manual

Table 21. NMI messages (continued)
Message
DIAGS: SB1 NMI: DIMM 11

Problem reporting

Firmware logs and Firmware settings are located in the system's Non-Volatile
Random Access Memory (NVRAM). In the case of an error where IBM support is
needed, complete the following steps to provide the firmware log information:
1. Boot Linux.
2. Log in as root.
3. Extract the log with this command:
4. Create a problem description in the /tmp/PROBLEM.txt file. See "Problem
5. Go to the Advanced Management Module Web interface for the blade and save
6. Create a .tgz file using the following commands:
7. Provide IBM support with the tgz file.

Problem description

The problem description must added to/tmp/PROBLEM.txt together with the following
information:
v Customer name and address.
v Name of the person who created the log, including their contact information.
v Date and time.
v Blade server slot position in BladeCenter unit. You can obtain this from the
v Blade server serial number. You can obtain this from the Advanced Management
v BMC firmware version number. You can obtain this from the Advanced
v Linux Kernel version number. You must indicate if this is a private build.
94
BladeCenter QS21 Type 0792: Problem Determination and Service Guide
Severity Event
Error Cell/B.E.
companion
chip 2
indicates an
error on
JDIMM 11
cat /dev/nvram > /tmp/QS21-fw-nvram.img
description" for further information.
the event log as a text file with the name QS21-event-log.txt.
tar cvfz QS21-error-log-<customer>-<date>.tgz \
/tmp/PROBLEM.txt /tmp/QS21-fw-nvram.img
where:
<customer>
Contains a short name of the customer.
<date>
Contains the creation date.
Advanced Management Module.
Module.
Management Module
Lightpath
LED
NMI Error
Action