Creating A New Configuration File; Resolving Voice Quality And Roaming Problems - Cisco 7921G - Unified Wireless IP Phone VoIP Administration Manual

Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7921G
Step 4 If a service has stopped, click the Start button.
The Service Status symbol changes from a square to an arrow.
Note For more information, see the Cisco Unified Communications Manager Administration Guide and the
Cisco Unified Serviceability Administration Guide

Creating a New Configuration File

If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file might be corrupted.
To create a new configuration file, follow these steps:
Procedure
From Cisco Unified Communications Manager, select Device > Phone > Find to locate the phone
Step 1
experiencing problems.
Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3 Add the phone back to the Cisco Unified Communications Manager database. See the
Cisco Unified Communications Manager Administration" section on page 7-19
Step 4 Power cycle the wireless IP phone.
When you remove a phone from the Cisco Unified Communications Manager database, its configuration
Note
file is deleted from the Cisco Unified Communications Manager TFTP server. The directory number
(DN) remains in the Cisco Unified Communications Manager database as an unassigned DN. You can
assign these DNs to other devices or delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to
Cisco Unified Communications Manager Administration Guide for more information.
Related Topics
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Resolving Voice Quality and Roaming Problems

Cisco Unified Wireless IP Phone 7921G users might have problems with voice quality and connectivity
when roaming with their phones. See the following sections for troubleshooting information:
•
•
Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0
OL-15985-01
Resolving Startup and Connectivity Problems, page 10-1
Resolving Voice Quality and Roaming Problems, page 10-7
General Troubleshooting Information, page 10-14
Symptom: Cisco Unified Wireless IP Phone Resets Unexpectedly, page 10-8
Symptom: Audio Problems, page 10-10
Resolving Voice Quality and Roaming Problems
.
"Adding Users to
for details.
10-7