Agent Status Display; Agent Status Display Field Descriptions - Nortel CC MIS Getting Started Manual

CC MIS
CC MIS

Agent Status Display

Agent Status
display

Agent Status display field descriptions

The following defines the fields that can appear on the Agent Status display.
Field
NAVIGATOR PANE
ACD GROUP
POSN
STATUS
DURATIONS
AGENT NAME
LOGIN
DUAL DN STATUS
Page 5-2
Description
Lists Groups and Subgroups. Allows quick "Drag and Drop"
position moves for agents.
The ACD group that is being viewed.
The position ID of the physical phone set.
Note: Clicking on an agent position ID results in a
temporary agent detail window being displayed.
The state of the position.
Note: This field is highlighted if it exceeds the threshold.
Real-time timer that indicates the time period (in minutes
and seconds) that the agent has been in the current state.
The name of the agent logged into the position.
Displayed when the login option is selected from the
Preferences menu. This field displays the time of day the
agent logged in. This field is always displayed in the right
most column.
Displayed when selected from the Preferences menu to show
the information for a second DN (see position 1179 in the figure
above).
CC MIS Getting Started Guide (297-2671-175)
Release 5.2