Moving An Active Position To A New Group - Nortel CC MIS Getting Started Manual

CC MIS
CC MIS
Configuration Control
Subgroup - Identifies the subgroup identified by supervisor ID to which the
agent is to be assigned.
APR Subgroup - Identifies the Automatic Position Reassignment (APR)
subgroup of the current agent. This field is displayed only if the current sub-
group doesn't match the APR subgroup and APR is enabled in Customer
Options. (This field is displayed only if the APR feature has been enabled
and you are not logged into a Network Access Partition.)
Current Agent - Displays the agent's ID and Name currently logged in to
that position. No input is accepted. Note: this field is displayed only if the
Agent Identify option is enabled in the supervisor's associated Priviledge
Level Definition.

Moving an active position to a new group

Moving an active position to a new group will result in:
1. The real-time statistics will immediately reflect the agent's activity in the
2. Call completion counts and durations will be pegged against the new
Page 10-4
new group.
group. LOB statistics will be pegged to the group/supervisor. (This may
result in an undefined lob code for the new group.)
CC MIS Getting Started Guide (297-2671-175)
Release 5.2